Walser Nissan Wayzata

Big thank you to James and Brandon for you great customer service and professionalism! So much appeciated. Great team work!!!! Can't forget the friendlist guy from the service. dept. Always so upbeat and pro service and professionalism! So much appeciated. Great team work!!!! Can't forget the friendlist guy from the service. dept. Always so upbeat and professional so early in the morning. :) Thank you! More

Very friendly and knowledgeable. I was in and out pretty quickly. I will definitely be back. I was in and out pretty quickly. I will definitely be back. More

Check-in was easy. I was directed to the lounge was very comfortable. The issue that I had was solved in a timely manner. The explanation I was given was delivered prof I was directed to the lounge was very comfortable. The issue that I had was solved in a timely manner. The explanation I was given was delivered professionally.. More

Dealership was easy to work with and did a good job. I would recommend them. I would recommend them. More

Horrible salesperson he would get frustrated when I asked questions about the different kicks models and trim levels. He talked so fast and did not explain things well. Will never go back there again asked questions about the different kicks models and trim levels. He talked so fast and did not explain things well. Will never go back there again More

A one star is generous for this place. It took my dad, mom, and I one week to get ahold of someone to get my car in for a service. Finally the day comes to bring it in, the guy helping me It took my dad, mom, and I one week to get ahold of someone to get my car in for a service. Finally the day comes to bring it in, the guy helping me was very condescending and rude towards me. Said “yeah every time your mom calls I run from the phone, because I don't want to deal with her.” My dad and mom had to pick up my car for me when it was done as I was at work, and when my mom was talking about our experience, the phone rang and the service guy put up his pointer finger in my moms face and answered the phone. Again mind you, we couldn’t even get an answer or a call back when we left voicemails.This is not the first time I’ve experienced poor service similar to this from them as well. More

Well treated. Very helpful and informative I got the car I wanted. Good staff looking forward to getting great service from the service department Very helpful and informative I got the car I wanted. Good staff looking forward to getting great service from the service department More

Walser is always fast and efficient. Happy with my regular tune up! Service department is so friendly and through. Happy with my regular tune up! Service department is so friendly and through. More

It is a nice and clean facility. They have great deals on vehicles and have great service. They have great deals on vehicles and have great service. More

Once again they failed to meet expectation. The Service advisor Kirk who ended up being the person I worked with at the Dealership when I arrived was great, and everything went smoothly with h The Service advisor Kirk who ended up being the person I worked with at the Dealership when I arrived was great, and everything went smoothly with him. However, I was greatly disappointed with the service advisor I spoke with on the phone when I called Walser Nissan Wayzata directly to set up my appointment. I made sure to call and get hold of an actual person, because I had a few specific things that needed to be taken care of at the upcoming appointment and the new automated system for making appointments does not allow any kind of notes or elaborations on what service needs to be done. There were four thing I specifically needed. I wanted to get an oil change and tire rotation done of course, but I also had two other issues I needed addressed. The easier of the two was that the positive terminal on my battery was loose and had at least twice caused my battery to become disconnected when I went to start it up as if my battery were completely dead... I found the second time that it was just the connector that wasn't closing properly and causing it to get jiggled to a point where it wouldn't connect at all. more specifically, trying to tighten it down further did nothing to solve the issue, the connector that circles the terminal either needed a new gasket or to be replaced. However, the main issue that I truly needed a person to be help with was that I wanted to replace the undercarriage plates that got damaged a year earlier when the freeway off ramp for my home had not been plowed after about 6 inches of heavy wet snow in march. It ended up collecting under the splash guard plates and even tearing off the two wings under the front wheels. I had not thought they were urgent to replace at the time. So, I put off the repair until I had enough money to cover them. However, I wanted to make sure they had the parts in stock for the appointment, since I knew specifically what was needing to be replaced from their previous service note and did not want to waste my time come back for a second appointment if they were not. I told the service advisor I talked to on the phone about all this and he said he couldn't find the mechanics notes from my services. I told him I could find it in my own records, so I spend a few minutes going back through my own service records in my files till I found it. He was then able to find the date and notes in the service record, so I felt like it was all taken care of and ready to go. However, when I arrived at the dealership for the appointment, Kirk told me that the only thing which got written in the note for the appointment was "get further information from customer". I was livid. At that point, I realized that I knew who had been the service advisor I spoke to on the phone. Even though he did not tell me his name (which is not good to begin with), I realized upon hearing his voice again there at the dealership that it had actually been the awful service advisor who had previously repeatedly lied to me and gave me awful service so bad I felt obligated to write severely critical reviews on all the websites. Although he didn't even have a name tag on at the dealership, and I had to look up his name from the previous service paperwork at home, I know it was Christopher Comello. Having me spend 10 minutes identifying the issues and searching through my records to clarify the needed repairs he swore he couldn't find in the mechanics notes, then AGAIN forcing me to waste another 10 minutes explaining it all again at the dealership and making poor Kirk dig through the maintenance records to find it because of Christopher's willful negligence, was totally on brand for Christopher Comello's terrible customer service. Other than that, the actual service provided by Kirk was great. I was just dumbfounded by how a person could spend time talking on a phone pretending to take down a customer's information when they flat out were not. That is all. More