Walser Nissan Wayzata

Service is so bad. Every time I got there have to waited some time 3 hours. I just got a new car for about 2 weeks the make me pay $493 for fixing the cable what is bum Every time I got there have to waited some time 3 hours. I just got a new car for about 2 weeks the make me pay $493 for fixing the cable what is bumper to bumper warranty? And i haven't receive $200 for gas as they promised when by my new car. I will not refer my friends and family to this dealership. Lol More

Both the salesperson and manager I worked with were great. I got a fair trade-in value and a smooth buying process. great. I got a fair trade-in value and a smooth buying process. More

Walser Nissan Wayzata was a pleasure to do business with. Our salesperson was knowledgeable, professional and very patient. He addressed all our concerns and answered our numerous questions. Our salesperson was knowledgeable, professional and very patient. He addressed all our concerns and answered our numerous questions. More

This dealer was not provided a transparency to customers. They did not take care good a vehicle what customers bought it. They did not take care good a vehicle what customers bought it. More

We worked with Bob Waterloo as an out of state buyer and he could not have made the process easier for us. He was always prompt to respond to our questions, valued our trade fairly, and even arranged to mee he could not have made the process easier for us. He was always prompt to respond to our questions, valued our trade fairly, and even arranged to meet us at a halfway point to take possession. Would highly recommend working with Bob and Walser! More

Great experience purchasing the 2026 Nissan Pathfinder. Jake our Sales rep was super helpful during the process Jake our Sales rep was super helpful during the process More

Sales Advisor Bob Waterloo was really nice, and process went nice and easy. Thank You Bob went nice and easy. Thank You Bob More

Coolest place ever. Everything happens right there. No going back and forth to a manager. The credit man was great and my salesperson Mike was amazing! Everything happens right there. No going back and forth to a manager. The credit man was great and my salesperson Mike was amazing! More

After sale customer service was unsatisfactory. Purchased anti-rusting add-on with my vehicle purchase. I was sent to a third party. The solution they used dripped off my vehicle into my garage. Purchased anti-rusting add-on with my vehicle purchase. I was sent to a third party. The solution they used dripped off my vehicle into my garage. Smell was in my house as well as in garage. Made me physically sick. Tool 4 days to air out my house and more than 2 weeks for the garage. Stain remains on the garage floor. Discussed with Eric Gordon and Dylan Harrison. No resolution has been made after promises that they would make this right. I have made numerous calls and one visit to dealership with no follow-up response by Nissan. I would not ever do business with a Walser dealership again. I will pass on my experience to friends and acquaintances especially those I already know are looking to purchase a Nissan. I also had to follow up to get my license plate because I was not notified when it came in. The car was not initially cleaned of glue from stickers when I purchased it. I had to come back to have that done. More

Purchase of vehicle was fast and easy. After purchase was a nightmare to fix issues. Purchased a used vehicle, drove home that very same day and the TPMS light went on. Called James back After purchase was a nightmare to fix issues. Purchased a used vehicle, drove home that very same day and the TPMS light went on. Called James back and he told me to come back in and it will be fixed. Came back the next day, Service department had no idea I was coming or if it would be covered. Sat there for an hour, service center said they could order parts and it would be covered but needed to reschedule service because they did not carry the parts. Rescheduled service for the following week, brought car in and after 1.5 hours I was told they could not service my vehicle but the diagnostic said all four sensors are out and I had to go to an infinity dealership because it was under warranty. Three days later brought vehicle to infinity dealership and they did the diagnostic, turns out my 2024 Infinity wasn't even equipped with all TPMS sensors to begin with. they took one wheel off and there was no sensor. Infinity dealership called back and said because there wasn't actual sensors and that would not be covered to install them I would need to call Walser back. I called Walser back and after speaking with a few people and expressing my Frustration Dillon from Loyalty said it they would fix the sensors and at no cost. at this time I was not able to drive another hour to the dealership and take time off work, I asked that they provide a service to pick up and leave a rental. They agreed, but the whole time with when they would arrive and drop off no communication was given unless I called to check. All in all I love my car and happy with the purchase I made. But the communication and service I received post purchase was subpar. Still waiting on my reimbursement of diagnostic cost I had to pay the infinity dealership out of my own pocket for Walsers mistake. More