Walser Nissan Wayzata

This was not a terrible experience but they missed several opportunities to be excellent. Did not offer a car fax at the time of sale. Found out immediately after the purchase that the air didn’t work several opportunities to be excellent. Did not offer a car fax at the time of sale. Found out immediately after the purchase that the air didn’t work and the cruise control didn’t work. They would not offer to fix them. Had to pay $1000 for my mechanic to fix it. More

Nelsen was my salesperson. He was so efficient, professional, friendly and knowledgeable. He made the leasing experience so easy. He was very patient and helped me set my phone He was so efficient, professional, friendly and knowledgeable. He made the leasing experience so easy. He was very patient and helped me set my phone up in the car. I will highly recommend him to friends and family. Patty Brills More

Quality and condition of car wasn’t what they led on. And only one key And only one key More

I came and took a test ride in the car a month before buying it and my trade in deal was still good and then all went as smooth as silk. buying it and my trade in deal was still good and then all went as smooth as silk. More

Great customer service. Appreciate the courtesy and helpful service tech. Was timely and was on my way. Appreciate the courtesy and helpful service tech. Was timely and was on my way. More

Poor back office staff and getting thing completed after the fact, I had to call twice and they had to send two check before our trade in was actually paid off. the fact, I had to call twice and they had to send two check before our trade in was actually paid off. More

Jake at Walser Nissan was absolutely awesome! Did not waste any time and helped me find the perfect vehicle! Nobody tried to sell me on something I wasn't there to look for. Great environment and Did not waste any time and helped me find the perfect vehicle! Nobody tried to sell me on something I wasn't there to look for. Great environment and awesome people that I talked to. More

Jake was great to work with. Everything went very smooth and everyone was so nice. Everything went very smooth and everyone was so nice. More

Very knowledgeable and helpful. Delivered what was promised to us. Totally satisfied with the service. Delivered what was promised to us. Totally satisfied with the service. More

We recently purchased a vehicle from this dealership, and unfortunately our experience has been extremely disappointing. Within just over a week of owning the vehicle, we discovered it was previously used unfortunately our experience has been extremely disappointing. Within just over a week of owning the vehicle, we discovered it was previously used in Canada, which means many of the vehicle’s settings are locked in the metric system. This is not a simple setting change and requires additional work and cost to correct—something that was never clearly disclosed to us during the purchase process. When we reached out to the dealership for help, our concerns were dismissed, and we were told this would be entirely our responsibility. The lack of transparency and accountability here was frustrating and felt misleading. To make matters worse, on our very first family road trip, the vehicle began displaying multiple warning lights and error messages. Experiencing this so soon after purchase has raised serious concerns about the vehicle’s condition and the inspection process prior to sale. What stands out most is not just the issues themselves, but the lack of customer service and support afterward. We felt ignored when we brought up legitimate concerns and were left to deal with problems that should have been addressed or disclosed upfront. We would strongly caution others to do thorough research and ask very detailed questions before purchasing from this dealership. Based on our experience, we would not recommend them. More