Walser Nissan Wayzata

Fast and friendly service. Great to work with when my car needs service. Clean and comfortable waiting area. Great to work with when my car needs service. Clean and comfortable waiting area. More

Great customer service as usual. Tech was able to troubleshoot the problem and ordered the part needed. Was resolved the next day. Thanks Mike and Brian for all your help. Tech was able to troubleshoot the problem and ordered the part needed. Was resolved the next day. Thanks Mike and Brian for all your help. More

Excellent & prompt service, helpful staff, pleasant waiting area, liked the method of sharing car checkpoint / observations review video. waiting area, liked the method of sharing car checkpoint / observations review video. More

I enjoy dealing with Mike the service coordinator. Good people at Wayzata. Always work hard for me. Good people at Wayzata. Always work hard for me. More

Great group of people to work with when purchasing a vehicle or having one worked on. vehicle or having one worked on. More

Had a great experience buying a Nissan Rouge from Walser Nissan. The sales team was very friendly and well-informed. Nissan. The sales team was very friendly and well-informed. More

I was treated like a VIP. I was very pleased with my customer service experience. I was very pleased with my customer service experience. More

Easy to schedule and easy in and out. When car was there longer than I wanted to hang out, I got to take a lyft/uber home and return. Thanks When car was there longer than I wanted to hang out, I got to take a lyft/uber home and return. Thanks More

Pleased with the setting of realistic expectations and hitting them with the amount of time for the service. hitting them with the amount of time for the service. More

How much space will they give me for this review? First, we were on our way to buy a truck when we got a call from our sales person telling us the truck had sold over the weekend. 4 days later, I get First, we were on our way to buy a truck when we got a call from our sales person telling us the truck had sold over the weekend. 4 days later, I get a notification that the price had dropped on the truck. I called and the manager told me that the truck never sold and was available. So we went out to buy the truck. I asked the sales person, "what happened, you told me the truck was gone?" He said "well I just didn't want you to miss out on this deal Kyle!" ... he didn't listen to a word I said. Just auto replied with some canned dealership jargon. Oh and my name isn't Kyle. I corrected him, but he continued calling me Kyle until half way through the test drive, I continued to correct him, eventually he noticed in his paperwork that my name isn't Kyle. Regardless, this was my truck and I wasn't going to let my perception of the sales person keep me from buying it. During the paperwork, we noticed an issue with the pricing, which we were assured was not an issue. But it was, they had to redo all the paperwork and we had to sign everything again! Next, the guy whose job it is to detail vehicles wasn't "answering his phone." So our sales person ran out to "quickly" detail the truck after we had already spent nearly 3 hours filling out paperwork to complete the sale. We sat there for 40 minutes because they can't detail the vehicles on site, and apparently the only guy who details cars, just decided not to work that day without telling anyone. 3.5 hours for a cash deal. No accountability. No acknowledgement of any mistakes or poor service. I love my truck, but it has nothing to do with the dealership. I will avoid them in the future. It is a shame my truck was on their lot. This only scratches the surface of the experience at Walser Nissan Wayzata. But I am going to stop ranting. UPDATE: The dealership contacted me after I posted my experience. They apologized. This was the first time anyone took accountability for anything that happened. I appreciate that. But during the call, they also had to admit that there was another item they neglected to ask me for during the sale.... I then had to mail the documentation to them. I have cooled down since the original post. People make mistakes, and we all have bad days at work. I edited my choice of words a bit now that I have had time to cool off. But the rating, and the depiction of the transaction will remain as it all happened as described. More