Walser Nissan Wayzata

My experience with this dealership was lousy to say the least. From start to finish of when I first looked at the car to finally driving away with it and calling it mine took 1 month. Keep in mind I signed least. From start to finish of when I first looked at the car to finally driving away with it and calling it mine took 1 month. Keep in mind I signed the papers in 4 days from first look at the vehicle. My salesperson was kind and as helpful as she could be but to get any sort of update YOU will have to contact THEM not the other way around. I understand the whole philosophy around not paying commission to reduce pressure but that is simply marketing xx they will try to get you to say yes I’ll buy it after every sentence that comes out of their mouths. This issue is particularly prominent with the used car manager Justin whose presence felt unscrupulous when trying to make a deal by giving me a fraction off the car compared to true cost of maintenance. Even after reputable mechanics had diagnosed certain problems with the vehicle he still tried to downplay its severity and cost by saying “it could x or y” which told me right away he did not know what he was talking about. Finally after constant pressure and lousy sales tactics being used on me to buy said car we finally agreed on what work would be done before I pay but I would sign the purchase agreement. I was informed it would take about a week, again any updates you need to reach out they won’t, it took far longer than that. They sent it to the reconditioning shop for brakes and to get cleaned and washed then they were supposed to sublet it to Walser Toyota for the main thing that needed to be fixed. This didn’t happen someone at the recon shop decided not to do that and send the car back to Walser Nissan and sell it to me telling me it was fixed by Toyota when it wasn’t. On my ride home I thankfully noticed the same exact noise happening got it inspected the next day and realized 0 work had been done by anyone. Now I will say I am thankful for Will the new car manager being understanding and helpful and getting me in to Toyota ASAP with a rental car all covered by Walser. But the timing issues still persisted, was told a day maybe 2 but I ended up getting it a week later finally complete. My recommendations, if I ever consider buying a car through them again which currently is very slim are: 1. Sales people spend <30 min at beginning of day to simply update current customer such as myself who was waiting on work being done. You have our numbers send a text saying “yes it will be ready today” or “ in 2 days time possibly” something is more than nothing. 2. Don’t downplay issues of someone’s car - if you want someone to buy a car maybe act like you care somewhat and want to help. What happens when you ASSume what’s going on can make you look silly very quick. 3. Hop off with the “You’re getting such a great deal” well it’s not a great deal if I know that driving the car as is will cause it to break (this was pre maintenance agreement) In the end I will not recommend this dealership to anyone and will actively encourage people to buy private. If you do go through them you have been warned. More

Transparency pricing is a joke. My daughter went in to look at a car because her car had been totaled. We were working on a strict budget due to the insurance pay out and I had figu My daughter went in to look at a car because her car had been totaled. We were working on a strict budget due to the insurance pay out and I had figured tax/title based off of the website price before she event went to look at the car. After the test drive, I got on the phone (I live out of town) to go over numbers with Nelsen and it came in about $400 over what I had figured. His explanation was the final price could go up or down by a couple of hundred dollars based on where the car is titled and we wouldn't know the final number until all the info is put in. Daughter puts all her info in to get the final paperwork and it is still about $400 more than I had figured. I ask to see the final paperwork before she signs it and right under the car price is a $399 charge for PULSE. I get on the phone with Nelsen to find out what this surprise charge is, and it is a braking lighting thing that he informed me they add to all of their cars, and I couldn't remove it. They made us pay for an option that they added to a used car, charged us for it and wasn't going to tell me. Total xx! If it is that easy of an option to add to the car, it should be able to be taken off. If you aren't going to give your customers the option of removing it, then add the charge into the sales price. Had that been done, we would have known right from the start that this car was out of budget and wouldn't have bothered to look at it. She needed a car and we had no choice but to shell out the money. Buyer beware of their underhanded sales tactics. More

Very easy process - with short window to complete. Faith did a great job answering our questions and completing the transaction quickly Faith did a great job answering our questions and completing the transaction quickly More

The service department is always great to work with and they understand my concerns and correct them. Dave was very helpful and concerned. they understand my concerns and correct them. Dave was very helpful and concerned. More

I have received excellent service and attention at Walser Nissan. Therefore I give them a 5 star recommendation. Nissan. Therefore I give them a 5 star recommendation. More

This dealership was very kind. They were helpful, responsive, and answered all of my questions. They were helpful, responsive, and answered all of my questions. More

Great salesperson Tom. Whole process was easy., Very professional at every level, would recommend to friends and family. Whole process was easy., Very professional at every level, would recommend to friends and family. More

The service went well, and I got a good result out of the service. and I will always choose Walser Nissan Wayzata for my services. the service. and I will always choose Walser Nissan Wayzata for my services. More

The service center, in particular Davin, was extremely accommodating and professional at this location. He provided much needed assistance and made my difficult situation much easier to tolerate. Working accommodating and professional at this location. He provided much needed assistance and made my difficult situation much easier to tolerate. Working with Davin was a blessing amd I will always choose to return to the Walser Nissan Wayzata service center for all my future needs. This location and the staff were are exceptional amd created a stress-free experience. Thank you so much. More

Friendly service, but the slowest service department that I’ve ever dealt with. What takes 1 hour elsewhere takes 2 hours or more at Walser Nissan. I’ve ever dealt with. What takes 1 hour elsewhere takes 2 hours or more at Walser Nissan. More