Walser Nissan Wayzata - Service Center

Everyone I've dealt with has been friendly, professional and very accommodating to deal with.. and very accommodating to deal with.. More

Walser Nissan was very helpful and knowledgeable. They sent me a video while my car was being serviced to let me see underneath my car and the hood, and that was something I had never experienced whi They sent me a video while my car was being serviced to let me see underneath my car and the hood, and that was something I had never experienced while getting an oil change. I would definitely recommend for people to check them out!! More

Came in to fix the noise in the front driver side of the car. The head mechanic rode along with me this time. Immediately diagnosed it as CV axle noise/replace needed. That was what I had thought was the car. The head mechanic rode along with me this time. Immediately diagnosed it as CV axle noise/replace needed. That was what I had thought was the case because I had the other side done just a few months ago. I had taken the car in less than a month ago prior to this most recent service to diagnose the same issue along with an oil change. Back then, the mechanic refused to do a ride along and said he "shook everything down" and it was all fine, insisting I was just hearing normal operational noise... This most recent appointment I had was for my 60k maintenance and it turned out they decided to give me the work on the CV axle for free. I am pretty sure it is because when I was in before and the mechanic abdicated his responsibility to do a thorough diagnostic of the problem because it was under warranty then and now it is no longer under warranty. That put a bit of egg on the face of the dealership so to speak. I'm happy they finally took care of the issue and ate the cost, despite the fact that I definitely feelt insulted, like they were gaslighting me, and that they neglected to do obvious repairs because the mechanic clearly didn't want to do more warranty work on my vehicle the previous time I came in. Overall, 4 stars to make up a little bit for the scathing review I gave them after my last appointment. Taking a star off this time because when I went to pick up the vehicle after the 60k maintenance, trunk light replacement, CV acxle repair, and the front brake job, they also recommended, the brakes were screaming bloody murder when I left the dealership. I had to turn around and bring it back. They gave me a loaner for the weekend until they got it fixed the next Monday (I took my car in Friday morning). Apparently the backing plate of the brakes was contacting the rotors. They had to bend it away from the rotors to eliminate the noise. More

Always a wonderful experience! Super friendly and very helpful staff. Kirk is the best of the best! A true gem!!! Super friendly and very helpful staff. Kirk is the best of the best! A true gem!!! More

The service department took care of my car quickly and provided a Lyft to Ridgedale Mall while they worked on the car. provided a Lyft to Ridgedale Mall while they worked on the car. More

Terrible service. No one likes to answer the phone when you call and when you leave a message for them, they still don’t answer you back. My 2023 rogue went into reduc No one likes to answer the phone when you call and when you leave a message for them, they still don’t answer you back. My 2023 rogue went into reduced power mode and told me that I needed a new engine and was going to cost me $12k. My warranty would not cover it, nor would my extended warranty, because they said it was due to poor maintenance. The car is 2 years old and had regular oil changes, one even 3 days before the car broke down. The sales team was no help either, not willing to work with me in any way to try and get into a new vehicle or trade in. I decided to take my services elsewhere and they were going to charge me nearly half the cost of Nissan at $7k but turns out they did a little more digging into the car and turns out I did not need a new engine at all, there was a starter in the engine that got a little filthy from the last oil change I had gotten at a nation wide franchise Take 5. In all I paid more to get my vehicle to Nissan and then to hold my car for a entire week without any word or loaner vehicle while mine was supposed to be looked at, but yet they got the entire diagnosis wrong and tried to scam me out of thousands of dollars, then I did to get my car to a auto shop that took only 3 days and had a vehicle for me to barrow until mine is done, and it cost me less then $1k. I will never buy or deal with Nissan again and will advise others to do the same. More

Pleasant to work with however Coupons are not always applied correctly or I don’t always get the best deal applied correctly or I don’t always get the best deal More

Customer service was very helpful, also keeping me informed about how long it would take and the real time video of the work being done on my car was informative and helpful informed about how long it would take and the real time video of the work being done on my car was informative and helpful More

Walser Nissan Wayzata has been working on improving their service drive customer service and it shows. Compared to my previous visit this most recent visit was a very pleasant experience. My service advisor service drive customer service and it shows. Compared to my previous visit this most recent visit was a very pleasant experience. My service advisor was very friendly and welcoming and ensured my vehicle was attended to in an appropriate manner. The advisor definitely makes it easier to come back again! More