Walser Polar Mazda

Attentive quick excellent work Paid attention to the description of the problem. The evaluation of the problem was done quickly and explained well. Work was done quickly and within Paid attention to the description of the problem. The evaluation of the problem was done quickly and explained well. Work was done quickly and within the estimated time frame. Loaner car was great and appreciated the quick review of operation of features that were important to me. Price was as quoted. More

Okay, overall Overall, I was ok with how the trade in and buying process went, there were just a few hiccups along the way that could've been avoided. We showed up Overall, I was ok with how the trade in and buying process went, there were just a few hiccups along the way that could've been avoided. We showed up to test drive a car and have my lease car looked at to appraise. The car wasn't waiting and they didn't look at the lease car right away either. Even though I'd made an appointment prior. They did not have full knowledge of how the ignition system worked and wrongfully told me that I would have to come back to get a new key. They also data entered my address in wrong so I had to drive back to the dealership to "get a new key" and re-sign all the paperwork two days later. We were there for 3.5 hours. I set up an appointment for two days later and the staff I set up the appt with wasn't there and didn't have the paperwork ready for me to sign. Turns out I didn't need a new key they just didn't know how to operate it. Ethan showed me how to operate it and got everything straightened out with the paperwork as well. More

Great Got the service I wanted and all my questions answered. They were courteous ,knowledgeable not pushy. I would/will come back again. New building is wo Got the service I wanted and all my questions answered. They were courteous ,knowledgeable not pushy. I would/will come back again. New building is wonderful. More

recall service i got great service. they gave me a quality loaner car. also helped me change battery in my key phob. :) I love recalls with no charge. i got great service. they gave me a quality loaner car. also helped me change battery in my key phob. :) I love recalls with no charge. More

Really great welcoming spirit and helpful, knowledgeable cus My salesperson, Brittany, the team lead, Johanna, and the sales manager, Bret, all gave me great attention and great customer service. They made sure My salesperson, Brittany, the team lead, Johanna, and the sales manager, Bret, all gave me great attention and great customer service. They made sure all of my questions were answered, and they did a great job getting my lease done to my satisfaction and to the specifications that were best for me. They were very friendly, welcoming, and I could tell that my vehicle needs and my satisfaction were of the utmost importance to all of them. More

Quick and efficient I went in for an oil change and tire rotation for my cx-9 and they were able to turn it around quickly and efficiently. Plus they took care of a bulle I went in for an oil change and tire rotation for my cx-9 and they were able to turn it around quickly and efficiently. Plus they took care of a bulletin out from Mazda which was a spring in the rear suspension while it was with them. They were able to answer all of the questions that I had as well. This new dealership that walser built is top notch. I won’t need to go anywhere else. More

Great experience and customer service Recently shopping for a replacement car for my 2006 Mazda 6, which I loved, I test drove a number of cars including a Mercedes C class and an Alfa Rom Recently shopping for a replacement car for my 2006 Mazda 6, which I loved, I test drove a number of cars including a Mercedes C class and an Alfa Romeo Giulia. Test driving the 2018 Mazda 6 Grand Touring made my buying decision very easy. Walser Polar Mazda went out of their way to find the color and interior that I wanted, even though they didn't have it in their inventory. Brian Schwarting, Ethan Hampshire, and Dave Brown were all great to work with. Brian was great at communication, giving me updates as to when my car was expected. I would highly recommend the dealership and Brian, our main sales person! Zoom Zoom! Lynn A More

A great buying experience Purchased a used 2016 CX-5 from Walser Polar Mazda. I worked with Aaron Monke and couldn't have been happier. A great no hassle or pressure sale from Purchased a used 2016 CX-5 from Walser Polar Mazda. I worked with Aaron Monke and couldn't have been happier. A great no hassle or pressure sale from beginning to end. Aaron went out of his way in accommodating before, during and after the sale. What a beautiful new dealership, while not the closest to me, I hope to have my SUV serviced there in the future. Everyone seems so helpful and attentive to your needs. Kudos to all, a great job. Dean Born More

A wonderful experience. When I went out shopping for a car it was to replace my vehicle that had just been totaled due to a car accident that wasn’t my fault. The entire orde When I went out shopping for a car it was to replace my vehicle that had just been totaled due to a car accident that wasn’t my fault. The entire ordeal was awful. When I came to Mazda and found the car that I may love more than my old car everything seemed to get a little bit better. Laura is the sales representative that sold me my car, she is awesome! She made me feel so comfortable and taken care of, and she was able to put up with my mom and did it with grace. I was able to bring my car back and have it looked at a couple of days later because there were some things I was worried about, and they all were taken care of, free of charge, which was amazing! Overall I’m super happy with my car and my car buying experience!! More

Nice people and facilities Tom was very helpful and kept us informed throughout the repair. The facility is beautiful and spacious. They washed our car and had everything prep Tom was very helpful and kept us informed throughout the repair. The facility is beautiful and spacious. They washed our car and had everything prepared when we came to get our car. More