Walser Toyota

Drew was exceptionally responsive to my service needs. This dealership is the best and most honest I have ever dealt with. I purchased a 2009 Toyota Camry Hybrid with 68.000 miles on it. In the first wee This dealership is the best and most honest I have ever dealt with. I purchased a 2009 Toyota Camry Hybrid with 68.000 miles on it. In the first week the ac went out and the car was pulling to the right when driving. I called the salesman I had worked with, Drew Doorak and told him what was going on. He said to bring it in at my convenience. This was a Tuesday and my only available day was Thursday that same week. He said no problem. I brought it in 10:00 am and by 2:00 pm they had fixed the ac (a pressure sensor replaced) and done the alignment. All at no charge. This is of course how things are supposed to work (or even better) but it is the first time I have actually had this experience with any dealership. More

Awesome experience with Luke My CRV was totaled so I had to find a vehicle quickly. I really enjoyed working with Luke Nelson. He was patient, accommodating and knowledgeable. My CRV was totaled so I had to find a vehicle quickly. I really enjoyed working with Luke Nelson. He was patient, accommodating and knowledgeable. More

A GREAT truck buying experience. A truly GREAT experience with our recent 2016 Tundra purchase. Sam Coler provide top notch customer service. We will make Sam at Walser in Bloomingt A truly GREAT experience with our recent 2016 Tundra purchase. Sam Coler provide top notch customer service. We will make Sam at Walser in Bloomington our first stop in all our future car buying activities. More

Great Experience My wife and I purchased our 2011 Toyota Camry through this dealership, and I can say that I am definitely glad we did! The whole process was smooth a My wife and I purchased our 2011 Toyota Camry through this dealership, and I can say that I am definitely glad we did! The whole process was smooth and easy. Walser Toyota definitely does not fit the mold of a traditional car dealership. We felt that we got a great deal. I have had my car in for routine service, and can say that the excellence continues. I worked with Vinny and Greg Davis, and will definitely head back and work with them in the future. More

Dishonest Practices in the Service Center This dealership is run by a bunch of CROOKS. I would not recommend bringing your car here for recalls, service bulletins, or any other maintenance. Th This dealership is run by a bunch of CROOKS. I would not recommend bringing your car here for recalls, service bulletins, or any other maintenance. This is your typical service center that takes advantage of people (especially women) who are uneducated about cars. First there was the runaround to even get my oil consumption test done. The first appointment I had, I left the dealership with NO instructions and not even a receipt. My receipt was later mailed to me with NO information on it pertaining to the oil consumption test they were running. When I came back past the 1100 mileage, they tried to pin the miscommunication on me but I had documentation to prove that I was not properly informed. They didn't even have the information on the service bulletin/recall issue when I came in the first time. They cheated me on my oil consumption test when we finally got to completing it. They outright lied and told me that my car "passed" the test. I did not witness the oil levels before they sealed them during Phase 1 of the test (I would recommend doing this). I did not witness them checking the dipstick during Phase 2 of the test (I would recommend doing this as well). If I had done so, I'm sure I would have seen that they overfilled my engine with the motor oil so that the test would pass. They were extremely vague in answering the questions I had and told me that it's "normal" to have to put a quart of oil in my car between oil changes. I also had an issue with my breaks while I was there. I contacted corporate and that was a complete circus. In the end, they wanted to "make it up to me" by changing my breaks and servicing my rotors for free. They did that to try and shut me up so that they wouldn't have to deal with the oil consumption issue. They figured I'd be happy and continue getting my car serviced there because they "made it up to me" when in reality, they did that so that I wouldn't press the oil consumption issue which would cost there dealership a lot of time to fix (supposedly a month). More

bought a suv Thad toliver sold me the perfect mercury mountaineer ive been looking for 3 yrs and he brought it to my house im 36 urs old had over 75 cars and i had Thad toliver sold me the perfect mercury mountaineer ive been looking for 3 yrs and he brought it to my house im 36 urs old had over 75 cars and i had the greatest experience . ..i even told 3 other people to go to thad toliver More

Epic Fail I committed to purchase a vehicle from Walser and they sent all of the paperwork overnight to me via Fedex. After the paperwork arrived and I was abo I committed to purchase a vehicle from Walser and they sent all of the paperwork overnight to me via Fedex. After the paperwork arrived and I was about to send back with cashier's check, I receive a text from the salesman saying there may be a problem with the deal and that the sales manager would be calling me. The sales manager called a few minutes later to tell me that they had send the same paperwork to another buyer the day before and were going to give him a few days to return. His reason was that the vehicle was never marked correctly in the system. So basically they sold the car to two people. I has already worked out the details with the bank and was making plans to go pick up vehicle. To top it off, they said they would call me the next week to confirm the other buyer had in fact bought the car...but they never called. I don't really even remember an apology. Beware of this dealer if you are trying to make a deal over the phone. More