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Walt Massey Chevrolet Franklinton

Franklinton , LA

Overview
Employees
Reviews
Vehicles
4.9
98 Reviews
The team at Walt Massey Chevrolet would like to welcome you to our dealership in Franklinton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Franklinton, you can always count on the professional technicians in our Chevrolet service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Franklinton count on the high-quality vehicles and services found at Walt Massey Chevrolet, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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2127 E Washington St

Franklinton , LA

70438

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Showing 98 reviews

December 13, 2025

Courteous service, picked up my truck and immediately had me in the tracking system. Tracking system does leave a little to be improved, could not track my repairs. That being said I was notified as to progr More

by Arthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 15, 2025 -

Walt Massey Chevrolet Franklinton responded

We appreciate you taking the time to share this detailed feedback. We’re glad to hear the initial service, communication, and pickup process went well, but we’re disappointed to learn about the frustration with repair tracking and especially the lack of follow-up on warranty information. That’s not the experience we want for our customers. We’d like the opportunity to make this right and ensure you receive the documentation and answers you need. Please reach out to us directly so we can review this and follow up properly. Your feedback is valuable and helps us improve where we fall short.

December 12, 2025

Normally fine. Your contact info is off base in this instance. Don't need to talk to Ai More

by morgan_house
Recommend Dealer
No
Employees Worked With
You have may contact info mixed up with someone else. I called your salesman Twice. This is first text contact. 3 tries to help you get it correct ???????
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December 04, 2025

Prompt Professional Courteous : appointment was timely with no waiting and prices are very reasonable ; happy More

by Arthur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily and Kelly
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Dec 07, 2025 -

Walt Massey Chevrolet Franklinton responded

Glad to hear everything was prompt, professional, and courteous. It’s great knowing your appointment started on time with no waiting and that you found the pricing reasonable. We appreciate you sharing your experience and look forward to seeing you again.

December 01, 2025

Trent always tries to get me in and out as soon as he can, no matter what the issue. Whether it's just a service or a bigger issue. More

by don92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2025 -

Walt Massey Chevrolet Franklinton responded

Great to hear Trent continues to take such good care of you. His focus on getting you in and out quickly — whether it’s a simple service or something larger — is exactly the kind of experience we want every guest to have. We appreciate you sharing this.

November 28, 2025

Great service and friendly people. It's always a pleasant experience at the Walt Massy dealership. More

by Jurochester3rd
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trenton Cooley
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Dec 01, 2025 -

Walt Massey Chevrolet Franklinton responded

Glad to hear your visits continue to be pleasant ones. Friendly service and a consistently good experience are exactly what we aim for, and we appreciate you taking the time to share it.

November 19, 2025

Kelly, my service advisor is very good at her job and her customer service is 100% even spoke with the mechanic about my truck and he was also amazing. Highly recommend Walt Massey Chevrolet. More

by RAWPARTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
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Nov 21, 2025 -

Walt Massey Chevrolet Franklinton responded

Glad to hear Kelly took such great care of you — she’ll appreciate the recognition. It’s also great knowing the mechanic made a strong impression as well. Thanks for the recommendation, and we’re here whenever you need us next.

November 19, 2025

Most friendly service department from start to finish- went above and beyond to help Will be back More

by Miestrox
Recommend Dealer
Yes
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Nov 21, 2025 -

Walt Massey Chevrolet Franklinton responded

Great to hear the team went above and beyond for you. The friendliness and follow-through you described mean a lot, and they’ll be glad to know it made an impact. We look forward to welcoming you back next time.

November 13, 2025

Not at this time. They were very efficient and my job was completed in an hour and a half. More

by nancymail123
Recommend Dealer
Yes
Employees Worked With
Don't remember her name.
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Nov 17, 2025 -

Walt Massey Chevrolet Franklinton responded

Glad to hear everything was handled efficiently and finished up in a timely manner. We’re happy the experience met your expectations and appreciate you sharing your feedback!

November 12, 2025

best place to deal with, gets you in and out as soon as possible and doesn’t hurt your pocket to bad More

by emartin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2025 -

Walt Massey Chevrolet Franklinton responded

Great to hear you had such a smooth experience. Getting you in and out quickly while keeping things affordable is exactly what we aim for, and it’s awesome to see that reflected in your visit. Thanks for sharing!

November 10, 2025

All good. Thanks Waiting area nice clean bathrooms had suggestion to get a set of new tires which I am considering. More

by mikeknifegun
Recommend Dealer
Yes
Report | Print
Nov 17, 2025 -

Walt Massey Chevrolet Franklinton responded

Appreciate you sharing this. Glad to hear everything was good and that the waiting area and bathrooms were clean and comfortable. It’s great the team could make a helpful recommendation on tires, and we’re here whenever you’re ready. Thanks again for the feedback!

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