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Walt Massey Chevrolet Franklinton

Franklinton , LA

Overview
Employees
Reviews
Vehicles
4.9
70 Reviews
The team at Walt Massey Chevrolet would like to welcome you to our dealership in Franklinton, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Chevrolet vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Franklinton, you can always count on the professional technicians in our Chevrolet service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own! Lots of folks in Franklinton count on the high-quality vehicles and services found at Walt Massey Chevrolet, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions!
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2127 E Washington St

Franklinton , LA

70438

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Showing 70 reviews

September 04, 2025

Best place to bring your car to for service, nice people, fast and courteous to all More

by emartin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Mccain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Martin Salesperson
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Sep 04, 2025 -

Walt Massey Chevrolet Franklinton responded

So glad to hear you had a smooth and friendly service visit! Our team works hard to provide quick, courteous care, and it’s great to know we hit the mark.

September 02, 2025

Will never go back. Had truck there twice. Service don’t know what they doing. More

by ROBNSONLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Trenton Cooley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Walt Massey Chevrolet Franklinton responded

This is Steve Boyd, I'm the General Manager at Walt Massey in Franklinton. Will you please give me a call concerning your recent experience with my service department. I'd like to see what I can do to resolve the issue. My personal cell is 601 441 9374. Or my email is steveboyd@waltmassey.com. I would like to know exactly what happened. I look forward to hearing from you.

September 01, 2025

Very easy to work with. I was treated with utmost respect and professionalism. Thank you for being here for us. Great service! More

by kmickeyking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 01, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re so glad you felt respected and well taken care of. Providing professional, friendly service is always our goal—thank you for the kind words!

August 28, 2025

Love them! I took my car in for an oil change and they washed it too! One less thing on my to do list now! More

by ACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Walt Massey Chevrolet Franklinton responded

That’s wonderful to hear! We’re glad we could make your day a little easier by taking care of the wash along with your oil change. Thanks for sharing your experience!

August 28, 2025

Very friendly sales people and good customer service. Will definitely go back if I am in need of a new vehicle More

by Leslieandlance10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Emily Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Mccain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 29, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re happy to know you had such a positive experience with our team! Thank you for the kind words, and we’ll be ready to help whenever you’re ready for your next vehicle.

August 27, 2025

Now that you have new management the service is much better . Everyone acts as professionals More

by PGBH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re happy to know you’ve noticed the positive changes. The team takes pride in providing professional, quality service, and it’s great to see that reflected in your experience.

August 26, 2025

Lance is the best! ! he went above and beyond his job to help my husband get his dream truck More

by meme70438
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

Walt Massey Chevrolet Franklinton responded

That’s wonderful to hear! Lance will be so glad to know he helped make your husband’s dream truck a reality. We appreciate you sharing your experience!

August 26, 2025

Excellent service department. Kate is awesome and so is Trent. Every time I go somewhere else to find parts I always come to back to Walt Massey in franklinton. Need batteries for More

by duckhunter81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re glad to hear Kate and Trent took such great care of you! It means a lot that you continue to choose us for your parts needs, and we’re happy we could save you money on those batteries.

August 23, 2025

Lance, the salesman, was a pleasure to deal with. He will definitely be recommended to my friends and family. We were very satisfied with the purchase of my new truck. Lance was prompt and friendly More

by tgraves1021
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lance Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Mccain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re so glad to hear Lance made your truck purchase such a great experience! His friendly and prompt service truly makes a difference, and we appreciate you recommending him to friends and family. Enjoy your new truck!

August 22, 2025

Was very pleased with my experience at dealership. Matter of fact OUTSTANDING! Was going out of town the next day and y’all got me fixed up. Didn’t have to cancel plans.Got the needed part brought in More

by Bbatman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trenton Cooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kate Ashe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

Walt Massey Chevrolet Franklinton responded

We’re so glad we could get you taken care of quickly and keep your travel plans on track! Our team is always happy to go the extra mile to make sure everything works out smoothly. Thank you for sharing your experience!

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