Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Walt Massey Chevrolet Hattiesburg - Service Center

Hattiesburg, MS

4.3
34 Reviews
Call Service Center (601) 584-8451

34 Reviews of Walt Massey Chevrolet Hattiesburg - Service Center

Sort by
October 01, 2025

Staff is very friendly. However, I’m unhappy with the amount of effort put forth looking at issues brought up. Consistent squeaking issue was chalked up to normal brake squ More

by Jenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 29, 2025

Professional and friendly service. Great communication and informative of status of service. I will continue to use More

by Stan.sasser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name
Report | Print
Sep 30, 2025 -

Walt Massey Chevrolet Hattiesburg responded

We’re happy to hear you found the service professional, friendly, and well-communicated. Thank you for your trust—we look forward to seeing you again!

September 29, 2025

Everyone was real nice. Just took longer than expected to have my service completed. Very pleased. More

by dpgreen53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shianne Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2025 -

Walt Massey Chevrolet Hattiesburg responded

We’re glad you were pleased with the service and appreciate your patience with the extra time. Thank you for sharing your feedback!

September 29, 2025

I needed new tires on my car. Unfortunately they did not have them in stock. But Shianne ordered them that morning and they were still able to get my vehicle serviced same day. Gr More

by brodgers44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shianne Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2025 -

Walt Massey Chevrolet Hattiesburg responded

We’re glad Shianne was able to get your tires ordered and installed the same day! It’s great to hear the team worked together to keep you taken care of.

September 26, 2025

Great attitudes and super fast service . Everyone was great. Service departs at dealerships usually take forever . Thanks for the the great service . More

by JAMESCLARK.1983
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Fowler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gifford Clary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Trey Pittman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shianne Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 30, 2025 -

Walt Massey Chevrolet Hattiesburg responded

We’re glad to hear our team’s positive attitude and quick service stood out to you! Thank you for trusting us with your vehicle.

September 19, 2025

Good friendly service very helpful and let’s u know updates on ur cars servive More

by Risandusty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shianne Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2025 -

Walt Massey Chevrolet Hattiesburg responded

We’re glad to hear our team kept you updated and made the service process friendly and helpful. We appreciate your feedback and look forward to helping again!

September 19, 2025

Waited for 1 hr and 45 min to be told problem was not covered under bumper to bumper warranty. The part was defective or a design flaw in my opinion. I have a new vehicle with broken part. I am not ha More

by Henryb126
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Participating Fowler
Report | Print
Sep 22, 2025 -

Walt Massey Chevrolet Hattiesburg responded

We’re sorry for the frustration with your visit and the time spent waiting. Our General Manager, Marc Kubicki, has already spoken with you and will be meeting with you to work toward a resolution. We appreciate the chance to make this right. Please feel free to reach out to him directly at 601-450-1795 if you need anything in the meantime.

September 19, 2025

It's a great dealership, very happy with everything. We have bought 3 vehicles and we are very pleased!!! More

by akathleen1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Fowler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shianne Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Foley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2025 -

Walt Massey Chevrolet Hattiesburg responded

We’re grateful for your loyalty and thrilled to hear you’ve had great experiences with all three purchases. Thank you for choosing us—we’re happy to have you as part of our family!

September 19, 2025

My husband and I have bought 3 vehicles from walt Massy not happy with the service center. Our new Trax needs service and they have given me the run around on the part. More

by akathleen1234
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Foley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2025 -

Walt Massey Chevrolet Hattiesburg responded

We’re sorry to hear about the frustration with the service process on your Trax. Our General Manager, Marc Kubicki, has already addressed the issue and ensured it was resolved. We appreciate your continued business and are glad to know everything worked out. If you need anything further, Marc can be reached at 601-450-1795.

September 17, 2025

#Customer Service is great. Just wish that the mechanic’s would take more pride in their work. More

by galandred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shianne Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2025 -

Walt Massey Chevrolet Hattiesburg responded

We appreciate your feedback and are glad you’ve experienced great customer service. We’ll share your comments with our team as we’re always working to improve and ensure every part of the experience meets your expectations.

1
2
...
4