Walt Massey Chrysler Dodge Jeep RAM Lucedale

Listen up, world: if you own a Dodge Challenger (or honestly any vehicle with a pulse and a V8 heartbeat), and you live anywhere within a 500-mile radius of Lucedale, Mississippi, STOP SCROLLING RIGHT honestly any vehicle with a pulse and a V8 heartbeat), and you live anywhere within a 500-mile radius of Lucedale, Mississippi, STOP SCROLLING RIGHT NOW and prepare to have your mind blown. I took my beloved Challenger in for what I thought was going to be a standard “just check it out” visit. What I got instead was a full-on masterclass in legendary customer service delivered by the one and only Lindsey Patterson. From the instant I pulled up to the service drive, Lindsey appeared like a guardian angel sent from Mopar heaven itself. She didn’t just greet me, she welcomed me like family she hadn’t seen in years. Warm smile, genuine eye contact, zero rush. She listened, REALLY listened, to every single detail I threw at her about my Challenger’s little quirks, the exhaust note I love, the way the shifter feels on a cool morning, even the random rattle I swore was coming from the passenger side. No eye-rolling, no “that’s normal,” no brushing me off. She took notes like a detective on the case of the century. Then the magic really started. She got my baby into the bay faster than a Hellcat launch, communicated every step with crystal-clear texts and explained everything in plain English mixed with just enough gearhead lingo to make me feel respected, not talked down to. Diagnosis? Spot-on. Fixes? Executed with surgical precision. The team under her direction worked like a well-oiled machine, and my Challenger came back not just repaired—it came back reborn. Smoother idle, tighter steering feel, that beautiful exhaust growl s More

They’re fantastic! I have enjoyed my truck buying experience. Everyone has been very professional and courteous! I have enjoyed my truck buying experience. Everyone has been very professional and courteous! More

The service department is alot better now that Lindsey is back on the service drive. This is the first time in two years that my truck was worked on and not messed up in some form or fashion back on the service drive. This is the first time in two years that my truck was worked on and not messed up in some form or fashion More

Easy to deal with, kept me in loop of the progress of my vehicle, great customer service vehicle, great customer service More

They are very professional and courteous. Always willing to do whatever to satisfy the customer. I am very pleased thus far. Always willing to do whatever to satisfy the customer. I am very pleased thus far. More

Very professional, all the way around. The atmosphere in Walt Massey was very pleasant, everyone was very helpful and pleasant to talk to. The atmosphere in Walt Massey was very pleasant, everyone was very helpful and pleasant to talk to. More

Consistently exceeds expectations by offering customer care.... Exceptional Customer service, prompt ( scheduled time), calm atmosphere while waiting care.... Exceptional Customer service, prompt ( scheduled time), calm atmosphere while waiting More

Amazing staff, everyone is ready to help and assist ! ! Which is rare these days. It was a pleasure doing business with you guys !! ! Which is rare these days. It was a pleasure doing business with you guys !! More

Easy to work with and very professional. No Haggling and made the process easy for the purchase of the vehicle. No Haggling and made the process easy for the purchase of the vehicle. More

Ms Linsey has been very knowledgeable and very helpful in my dealings with my jeep. Not just this time but in times before my dealings with my jeep. Not just this time but in times before More