Walter's Audi

Amazing Car Buying Experience with Hector Lopez! Immediately greeted by Hector Lopez at the door. Very professional and respectful. Great customer service from start to finish. He was very knowledgea Immediately greeted by Hector Lopez at the door. Very professional and respectful. Great customer service from start to finish. He was very knowledgeable and answered every question I had. He just made everything so much easier and faster. Thanks to him I got a great deal on my car and I couldn't be happier. I am definitely coming back here for my next Audi and I recommend it to everyone. I just wanna give a big thank you to Walter's Audi and in particular to Hector Lopez. More

Terrible Customer Service After Purchase BEWARE BUYING FROM WALTERS AUDI... I'm disappointed that It's come to me writing this review. I've given Walters Audi ample times to rectify the iss BEWARE BUYING FROM WALTERS AUDI... I'm disappointed that It's come to me writing this review. I've given Walters Audi ample times to rectify the issues, and feel completely taken advantage of. On August 25th, 2017, my husband and I purchased a brand new 2018 Audi Q5––on the way home from the lot a service light came on. Our brand new car has been in the service department with numerous malfunctions more days then in our possession. Steering wheel malfunction, rear hatch sensor not working, navigation screen black/frozen, garage door sensor not working, trim piece fell off twice, the list goes on and on... The car was in the service department for SIX days straight, and after only having it back one day, another malfunction––back in the shop for SEVEN more days. Our sales rep was Isaac Ordinola; we bought the car without questioning the price or even seeing the actual car. We trusted he knew exactly what we wanted after we went over the specifications numerous times. He could not find us a white car with all the options we were looking for "in all of California". We ended up with another color but he failed to say it was a lower model with less options. Not only did we receive a defective car, but it was not even the one we thought we were purchasing. We immediately started calling and emailing Isaac Ordinola, the general manager Jon Kienle, Dan, etc... and have received NO RETURN CALLS NOR EMAILS. As of today September 21, 2017 we have no answers... To add insult to injury we do not even have the spare key, which they have promised to on six separate occasions to "overnight immediately". We felt it was only fair to replace the car, but quite honestly it has been such a headache and I'm not sure I even want an Audi anymore. More

Awesome customer service! By far this dealership it's the best I ever been. Isaac was amazing! He explained everything and answered all our questions. I was really set with a By far this dealership it's the best I ever been. Isaac was amazing! He explained everything and answered all our questions. I was really set with a Lexus but my husband wanted an audi. Long story short We end up buying a Q5 and we are very happy! More

Used Subaru I went into the Audi dealership looking for a used vehicle. I worked with Isaac Ordinola and he was incredibly helpful assisting me to find the perfec I went into the Audi dealership looking for a used vehicle. I worked with Isaac Ordinola and he was incredibly helpful assisting me to find the perfect one for me. He did not pressure me into purchasing a vehicle that was out of my price range or that I was not comfortable with. More

Amazing service Isaac was amazing. Went in to view the car, isaac had set up an appointment for me. He showed me everything I wanted in the car. I might not have been Isaac was amazing. Went in to view the car, isaac had set up an appointment for me. He showed me everything I wanted in the car. I might not have been the easiest customer but he was patient. Amazing service. More

AMAZING issac was great from beginning to end I couldn't decide what I wanted and Isaac wasn't pushy and he didn't pressure me to make a purchase I was really issac was great from beginning to end I couldn't decide what I wanted and Isaac wasn't pushy and he didn't pressure me to make a purchase I was really comfortable More

Best Experience Ever Isaac is extremely knowledgeable and patient! Was awesome at answering all my questions( I had a lot lol) and made sure to listen to what I really wan Isaac is extremely knowledgeable and patient! Was awesome at answering all my questions( I had a lot lol) and made sure to listen to what I really wanted. More

Awesome Awesome! Isaac was awesome and extremely helpful! He answered all of my questions and went above and beyond to help me! He made sure that I had access to all o Isaac was awesome and extremely helpful! He answered all of my questions and went above and beyond to help me! He made sure that I had access to all of the important information and made sure that I had no further questions! He was great and I will totally be back! More

35K Service Greeted promptly by Alex. Service completed as promised. Very convenient. In and out of dealership quickly on a Saturday. Waiting area is clean and re Greeted promptly by Alex. Service completed as promised. Very convenient. In and out of dealership quickly on a Saturday. Waiting area is clean and relaxing More

Outstanding customer service Todd was an extremely helpful sales representative! He ensured the vehicle I was promised via email was readily available and presented to me for a te Todd was an extremely helpful sales representative! He ensured the vehicle I was promised via email was readily available and presented to me for a test drive. His dedication to customer service was displayed through his efficient efforts from the introduction of my vehicle through financial support and even after the vehicle was mine he still continued to strive for an excellent experience to the customer. A true asset to the Audi team!! More