Walter’s Mercedes-Benz Sprinter of Riverside

Gordon Lai was an excellent and knowledgeable salesperson. I called several dealers and didn't find anyone like him. He is the best. salesperson. I called several dealers and didn't find anyone like him. He is the best. More

I drove 2 hours to get their service. It was faster and even better service than I expected. I’ll def return. It was faster and even better service than I expected. I’ll def return. More

Was referred to Brennan Ruiz at Walter's Mercedes Sprinter Facility by one our Facebook group's experts in New Jersey! This place has about 6 lifts capable of servicing my Winnebago with it's Sprinte Sprinter Facility by one our Facebook group's experts in New Jersey! This place has about 6 lifts capable of servicing my Winnebago with it's Sprinter chassis - which tells me they can get around to diagnosing and servicing your Sprinter or Sprinter based RV much faster than than a regular Mercedes dealership (which only had on Sprinter capable lift. Brennan Ruiz is friendly and professional. I had a software issue where the maximum speed limit was stuck on 55 mph. The other dealership wanted to charge me $300 to update the software - Brennan was able to fix it under warranty. I also really appreciate how Brennan and his mechanic Jose were able to track down and repair a persistent fluid leak. This is the kind of service that one would expect when they by an expensive Sprinter based RV. On our FB group, there are so many members who are disappointed with the service that they have been receiving from their local dealerships - if they're in the So California area, I've let them know about Walter's Mercedes Benz Sprinter Facility in Riverside. Seriously, 5 stars! More

The communication with the service writer, Adam Garcia was amazing! He answered all my questions and informed me step-by-step what was happening with my sprinter van. I will not take my van anywhere else! was amazing! He answered all my questions and informed me step-by-step what was happening with my sprinter van. I will not take my van anywhere else! More

Walters Mercedes-Benz Sprinter Service is fabulous! Customer Service Excellence! Brennan Ruiz is extremely knowledgeable helpful, friendly, and professional. I always look forward to returning for a Customer Service Excellence! Brennan Ruiz is extremely knowledgeable helpful, friendly, and professional. I always look forward to returning for any services needed as long as he’s my Service Advisor!😁 More

Simon Green was extremely helpful with the purchase of our Metris Van and was always available to answer my questions. The end process was smooth, but there were a few items that were not discussed in th our Metris Van and was always available to answer my questions. The end process was smooth, but there were a few items that were not discussed in the beginning that came as a little irritation. But all in all a very respectful and great experience. More

Adam Garcia takes very good care of me with my older Mercedes Van. I appreciate having the same person help me at the dealership and feel that I know him! Very important and personal!! Mercedes Van. I appreciate having the same person help me at the dealership and feel that I know him! Very important and personal!! More

I have been absolutely satisfied with everything about this dealership!!! From the friendly helpful and extremely understanding people!!! From the date of purchase and every single time I have to go get this dealership!!! From the friendly helpful and extremely understanding people!!! From the date of purchase and every single time I have to go get my car serviced absolutely amazing!!! I work for myself and my metris van is my main transportation so they absolutely no I needed to keep it cost-effective regarding the purchase and as well as every single time I take it to the service department I can’t say enough!!! Brennan Ruiz in the service department has been my go to ROCKSTAR every single time I’ve had my car serviced and I’ve had it serviced four times. He tells me exactly what I need. He tells me exact time so I can get me back on the road to my main concern my job. Can’t ask for anybody better and I think him very much every single time I see him I never purchased before from Walters until this van purchased but there after many friends have at their Porsche dealership in Riverside and their Porsche dealership in Ontario, many friends and family have because of all the kind words I have shared with them. More

Very smooth, easy process working with David Alcantar on the purchase and explaining of the van accessories. the purchase and explaining of the van accessories. More