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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
2,996 Reviews

2,996 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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October 09, 2020

My experience with Brandon was excellent, I asked for him because he was very helpful during my first visit.The reason for the low rating there is sizable paint scratch on the roof More

by staceyadams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon Monaco
October 09, 2020

A big thank you to David Greene for always accommodating my schedule needs. He has made getting my car serviced at Walter’s hassle free. Much appreciated! More

by Csandujo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Oct 09, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving David this 5-star review! Your safety is our utmost priority, and we are pleased that he could make your recent visit as seamless as possible! It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to let us know how David and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 09, 2020

A always HelpfulU understands that I am extremely A always Helpful U understands that I am extremely frugal S service minded T trustworthy I interesting stories while waiting N nice person overal More

by WRH EClass
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Oct 12, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave Austin this incredibly thoughtful review! He will be so honored by your very kind words and to know how confident you are in his efforts! It is our pleasure to serve you, and we are certain that Austin will continue providing you and your vehicle with his best care in the years to come! Thank you for continuing to choose Walter's Mercedes-Benz! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 08, 2020

Brandon has been servicing my cars for the last few Brandon has been servicing my cars for the last few years and I have never been disappointed. Excellent service and timely and accurate informatio More

by Monique521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Oct 09, 2020 -

Walter's Mercedes-Benz of Riverside responded

Monique, Thank you so much for your excellent review! Providing quality and efficient service is so important to us, and we are pleased that Brandon's efforts continuously meet your full satisfaction! Your safety is our utmost priority, and we look forward to continue providing you and your vehicle with our best care in the years to come! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 08, 2020

My overall experience was excellent due to the efforts of Joseph Loera. His professionalism, knowledge and genuine desire to help go above and beyond expectations. Walters is lucky to have a person like Joe More

by dejaspapa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for leaving Joseph this wonderful review! He will be honored by your very kind words and to know how greatly you valued his service! He certainly is an excellent asset to our dealership. Please drive safely, and do not hesitate to let us know how he and the team may serve you again! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 04, 2020

Easy in, easy out. Was greeted with a smile and promptly. Austin Got the job done within an hour and sent me on my way. More

by Kermitrima
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Oct 05, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! Quality and efficient service is always our goal, and we are pleased that our efforts met your satisfaction! It is our pleasure to serve you, and we hope to hear from you again the next time you are in need of automotive service! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 04, 2020

I took my car for service because the emergency engine light was on all day. However, when I took the car to the dealer the next day the warning light was off. Instead of sending me on my way, Mr. Austi More

by Jesusgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Walter's Mercedes-Benz of Riverside responded

Sandra, Thank you for taking the time to leave Austin this amazing review! He will be honored to hear of your very kind words and to know how confident you are in his efforts! We wish you the safest of travels- on behalf of him and the entire team, and we look forward to continue providing you and your vehicle with our best care in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 03, 2020

Adam Garcia has really done a professional job in dealing with the service of my van!! It took a couple of attempts to find an intermission, but the team preserved until it was resolved More

by TJH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Interlicchia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Garcia
Oct 05, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your positive review! Your safety and satisfaction mean so much to us, and we are pleased that we could get your automotive concerns thoroughly resolved. We wish you safe travels. Please do not hesitate to give us a call if there is ever anything more that we may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 03, 2020

Everyone that works here seems to enjoy their job. Sales people are friendly yet not pushy. Service department is very well versed at keeping in contact with customer regarding service. More

by Stratusman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddy Elsayed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Campbell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Lewis
Oct 05, 2020 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to share this positive review! We appreciate your business and are pleased that we could make your overall visit so smooth and pressure-free! It is our pleasure to serve you in any way possible. Please drive safely, and do not hesitate to let us know how we may be of further assistance to you in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

October 02, 2020

Joseph Loera was exceptionally helpful, explaining the work that needed to be done to my G. He was very professional throughout. I felt confident and comfortable with the advise he gave me regarding the More

by Elenita Songco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Loera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2020 -

Walter's Mercedes-Benz of Riverside responded

Elenita, Thank you for taking the time to share this positive review! We are delighted to know that Joseph took great care of you and provided both you and your vehicle with top-quality service. Your safety is of the utmost importance to us. Please drive safely, and do not hesitate to let us know if there is ever anything more that we may help you with in the future! Be sure to follow us on Facebook and Instagram for specials and updates. Regards, Bryan Fitzpatrick - General Sales Manager

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