Walter's Mercedes-Benz of Riverside - Service Center

Recent service experience I’m happy with my recent service experience. Austin Schneider is an excellent service advisor - very knowledgeable, courteous and friendly. After the I’m happy with my recent service experience. Austin Schneider is an excellent service advisor - very knowledgeable, courteous and friendly. After the service, he even caught an error by the cashier - failing to apply the $150 October tire discount - and ensured that a refund was sent to me. I truly appreciate that. More

Excellent. Friendly, extremely helpful. Never been disappointed in the 18+ years I've been a customer at Walter's Mercedes Benz. I recommend this dealership to Friendly, extremely helpful. Never been disappointed in the 18+ years I've been a customer at Walter's Mercedes Benz. I recommend this dealership to every one. More

Awsome Service Alex was extremely helpful in getting me setup in the system and get the flat tire fixed. The team was very hospitable and courteous, Kudos to the tea Alex was extremely helpful in getting me setup in the system and get the flat tire fixed. The team was very hospitable and courteous, Kudos to the team More

Disaappointed Customer I've been with Mercedes many of years and have never had such a horrible experience until I went to the Riversides location.. I will NEVER go there a I've been with Mercedes many of years and have never had such a horrible experience until I went to the Riversides location.. I will NEVER go there again, the service was so BAD that I am thinking about getting rid of my Mercedes all together!! I went in for a B service on Friday Nov 2nd. Cody was the rep that checked me in. He indicated that I am due for the B service and stated it is $409. I ask about a coupon that I had and he indicated the $409 captures it. he indicated that there was a recall and that the car might take a bit longer. He went on to fill out the paperwork and have me sign. I NEVER had to read what I was signing before as I was NEVER hustled before. I later got a text indicating my car was done and a link to check out, that is when I realized there was serviced added that was not communicated to me nor was the addl cost indicated to me either (around $900). I called the service department on my way to pick up my car, and it got worse. Spoke to Cody where he indicated that they will eat the cost, then his manager call me back - Mark (rude) and indicated that I signed it and I will have to pay for it. They may be able to give me a small discount.. Whereas I asked to speak to his boss. When I arrived he had me speak to Tyler, as if it couldn't get any worse, he was a complete xxxxxxx! Very conformational, spoke to me as if I was a child (I'm sure he wasn't any older than 25 so this explains his behavior). I basically told him I was not going to sit here and argue with him. If I was aware of the cost I would have went straight to the cashier and paid it. I was lied to, disrespected and a complete waste of my time dealing with these children. I cant believe Mercedes has these types of employees I am completely floored and disappointed!! Never ever ever will I go to this Mercedes again and probably will NEVER EVER buy another one because of this isolated incident Very unfortunate. The only reason why there is a star indicated is it would not let me leave it BLANK or put a negative!!! More

Had tire issues . Brandon went above and beyond to help me.. He handled all my requests professionally and had my car ready on time. Very impressed with your servi Brandon went above and beyond to help me.. He handled all my requests professionally and had my car ready on time. Very impressed with your service Brandon Thank you BTW Andrew in sales is The Man.... More

Excellent service as usual. Service was quick and waiting room was very comfy. Plenty of private seating. Reasonably quite and well stocked with snacks and coffee. No up-sell Service was quick and waiting room was very comfy. Plenty of private seating. Reasonably quite and well stocked with snacks and coffee. No up-sell pressure. More

Great Service Austin was great in helping me with my repairs for my Cla250! He was prompt and gave me advice on what needs to be done to my vehicle and the severity Austin was great in helping me with my repairs for my Cla250! He was prompt and gave me advice on what needs to be done to my vehicle and the severity of each repair. This is the second time I've had Austin as my rep and i appreciate his great service More

Vehicle Service and Software Upgrade Very nice accommodations for waiting; wi-fi, snacks, coffee, etc. Though there were difficulties with the Mercedes server, Brandon made every effort Very nice accommodations for waiting; wi-fi, snacks, coffee, etc. Though there were difficulties with the Mercedes server, Brandon made every effort to resolve the outstanding issues. All items were accomplished to my satisfaction. More

Excellent It was a great experience and my cars looks like a new car. Service technician Brandon was really helpful and indicated what is really needed for my It was a great experience and my cars looks like a new car. Service technician Brandon was really helpful and indicated what is really needed for my car. More

Great service Cody Burt at Walter’s Mercedes Benz of Riverside provided excellent service. It’s the reason I always service my car at Walter’s Mercedes Benz. Cody Burt at Walter’s Mercedes Benz of Riverside provided excellent service. It’s the reason I always service my car at Walter’s Mercedes Benz. More