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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,007 Reviews

3,007 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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November 17, 2018

Mercedes Commercial Service Dealership is excellent.Service is top shelf.Employees are well educated in the field they are working in.Only complaint is the service prices are hig More

by Sprintercamper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Garcia
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you for taking the time to leave us this feedback! We are glad to hear that your experience was so positive overall, and that you found Adam and the team to be so thorough and informative. We hope that we are given the opportunity to continue to provide you with the same detailed and efficient service in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 17, 2018

Exceptional Customer Service I appreciate the time JR took with me regarding my vehicle. He explained everything that would be done to my car and made sure the recalls were taken More

by msmonimon1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this wonderful feedback! Your safety is our utmost priority, and it's a pleasure to hear that JR ensured that you and your vehicle were thoroughly and efficiently taken care of. Please don't hesitate to reach out if there is anything more we could help you with in the future! We look forward to continuing to meet your expectations with our service in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 17, 2018

service my Mercedez at walters mercedez I have been having my car serviced for the past 3 years at Walters. I have always dealt with Alex Ramirez he is very professional and courteous and ex More

by panda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jin Lee, Julio Guerrero
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for your kind review and your confidence in our service team! We are so grateful to have had the opportunity to serve you for the past three years, and it's great to hear that you are consistently content with the quality and efficiency of our efforts. We are sure that Alex and the team will continue to take good care of your automotive needs for years to come. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 17, 2018

Good Service JR Rodriquez is a great service provider for my Mercedes. Such a pleasure to work with a veteran. Great experience with excellent communication ski More

by Kg
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

We appreciate you taking the time to share this great feedback! We are so happy to hear that JR took such good care of you throughout your visit, and it's great that he has earned your confidence! Please drive safely, and let us know if there is anything more JR or the team could assist you with in the future! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 17, 2018

Service visit JR Rodriguez and all staff were very courteous and excellent. My car is running perfectly again and the work was done quickly as well! Thank you! More

by KnappFam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

It is a pleasure to hear that JR and the team took care of your vehicle so thoroughly and efficiently. Your safety comes first to us, and we are grateful for the opportunity to ensure that your vehicle remains in its best shape. We hope that you will continue to confide in our team for your automotive needs! Be sure to follow us on Facebook for future specials and updates. Regards, Ray Burke - General Manager

November 17, 2018

Great service!! Riverside Mercedez Benz dealer has been very professional and provided timely service for all those years. I am very satisfied with the service and hi More

by Sunny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Sunny, Thank you so much for your recommendation! We are so delighted to hear of your satisfaction, and we are pleased to know that Alex and the team consistently meet your expectations of vehicular and customer care! We look forward to continuing to offer you the same quality service for years to come. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 17, 2018

Service Repairs for my vehicle (E350) Lot’s of confidence re; Service Advisor (Alex Ramirez) , Service Technicians and Service Team (addressing complementary vehicle wash ). All above ment More

by Reyes17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Device Technicians also Team Personnel performing Complimentary Auto Wash
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for sharing this wonderful feedback! We are overjoyed to hear that Alex and the team were able to ensure of your full satisfaction and earn your confidence in our efforts. Your contentment is our utmost priority, and we look forward to providing you with the same quality service again in the future! Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 17, 2018

1st Visit was Great J.R. Rodriquez was my service guy. He was great. And I love all the tech stuff they have going on to keep me up to date with what's going on with the More

by CoachRon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Ron, Thank you so much for taking the time to leave us this amazing feedback! We do aim to provide our guests with competitive pricing and exceptional service, and we are thrilled to hear how happy you are with your experience as a whole. We are so glad you made the decision to work with us, and we are honored to have earned your confidence. We look forward to the opportunity to serve you again. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 17, 2018

600SL I have been having my car serviced the past few years at Walters. I have always dealt with Brandon Monaco he is very professional and always makes sur More

by WKNDS42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

We are thankful that you found our dealership as well, and we are thrilled that you are consistently content with the quality of service that Brandon provides to you. It is our pleasure to serve you, and we look forward to continuing to meet your expectations of vehicular care for years to come! Drive safely, and be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

November 16, 2018

Great service!!! Brandon Monaco has been my service advisor for years and he always takes the time to address my concerns. Brandon and the entire service team show the More

by Audrey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Nov 19, 2018 -

Walter's Mercedes-Benz of Riverside responded

Hi Audrey, Thank you so much for sharing this 5-star review! It's so great that each experience that you have working with Brandon is so positive, and we are so glad that your recent visit was no different! He will be so happy to hear of your kind words, and we are sure that he will continue to take good care of your automotive needs in the future. Be sure to follow us on Facebook for specials and updates. Regards, Ray Burke - General Manager

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