Walter's Mercedes-Benz of Riverside - Service Center

Service on our E-350 Our service advisor, Austin Schneider, was very helpful to us regarding a problem with our E-350. He handled the situation without hesitation and wa Our service advisor, Austin Schneider, was very helpful to us regarding a problem with our E-350. He handled the situation without hesitation and was very professional. You had our car a number of days and he kept us informed on a regular basis. I would also like to thank Tyler Usary for his help in this matter. There was a problem with a tow company and he took care of the matter very promptly, and we thank him enormously. Walters Mercedes is a wonderful dealership and would recommend it highly. More

Efficient, fast Time given for work was spot on, maintenance in addition to 2 recalls handled quickly, kept up to date as the process occurred and was even able to pa Time given for work was spot on, maintenance in addition to 2 recalls handled quickly, kept up to date as the process occurred and was even able to pay on the go via text service, very impressive More

Service Advisor My Service advisor is Brandon Monaco. He is so professional, knowledgeable, and has excellent customer service! Always in a great mood, and is there My Service advisor is Brandon Monaco. He is so professional, knowledgeable, and has excellent customer service! Always in a great mood, and is there to take care of all my needs. His honesty is off the charts, explains everything in detail. I drive from Palm Springs area to have my Mercedes serviced mainly because of Brandon, and as well the service department! Great team of people! Thank you, thank you, thank you!!! Paul Kosturos More

Srevive Even though my service rep Cody Burt was extremely busy he was effeciant,, friendly, and professional. I was in and out in a very short time. Extreme Even though my service rep Cody Burt was extremely busy he was effeciant,, friendly, and professional. I was in and out in a very short time. Extremely satisfied. More

Refreshingly pleased! Brought in my Sprinter van with clicking sounds in both front wheels. Diagnosing the problem became an issue. But with persistence and some creative Brought in my Sprinter van with clicking sounds in both front wheels. Diagnosing the problem became an issue. But with persistence and some creative problem solving it was determined my recently installed Alcoa wheels needed torquing beyond what would normally be expected.. Problem solved! I am inplessed with. Walter’s service and keeping me informed as they went along. Unfortunately I do not live in the area because I would like to have my Sprinter serviced at Walter’s every time. Dave H Alberta Canada More

Great Service! Brian Clegg was very friendly and informative when I came into the dealership to have a fuse replaced. He even set up a ride to and from the dealersh Brian Clegg was very friendly and informative when I came into the dealership to have a fuse replaced. He even set up a ride to and from the dealership for me. It was an excellent experience! More

10000 miles service on Mecedes Benz. GLC 300 and several recall. Everything was done right at the first times. Very friendly staffs. Waiting are very clean. on Mecedes Benz. GLC 300 and several recall. Everything was done right at the first times. Very friendly staffs. Waiting are very clean. More

B service As a long time owner of several MBZ from Walters, It is good that David Greene carries on the tradition of excellent service: efficient, friendly a As a long time owner of several MBZ from Walters, It is good that David Greene carries on the tradition of excellent service: efficient, friendly and on top of things. Keep up the good work. The Yamadas More

Service Check In was smooth and easy Jr Rodriguez was attentive and courteous. It took only a few minutes to complete the paperwork. My loner car was ready. Check In was smooth and easy Jr Rodriguez was attentive and courteous. It took only a few minutes to complete the paperwork. My loner car was ready. When the service was completed I got a text and so did not have to waste any time at all. More

My experience Mr. Schneider, was very helpful and informative and professional I love he showed compassion with his work, He went out of his way to make sure my car Mr. Schneider, was very helpful and informative and professional I love he showed compassion with his work, He went out of his way to make sure my car and paper work was ready when I arrived, so I wouldn't be late for work. I appreciated him for his thoughtfulness. Thanks again! Austin for a outstanding job !!!!! More