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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
3,040 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,040 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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February 12, 2018
Excellent service Great service here at Mercedes Benz from Brandon Monaco . Brandon is my go to guy for all my car needs , and questions. He always has the answer, and Great service here at Mercedes Benz from Brandon Monaco . Brandon is my go to guy for all my car needs , and questions. He always has the answer, and is willing to help . Always a pleasure to see and deal with Brandon Monaco , especially when you can pay for your car service right at his desk ! I always leave a very pleased and satisfied customer. More
by HappyMbenzowner
Employees Worked With
Brandon Monaco
February 11, 2018
Excellent service The service was prompt upon arrival, Cody was friendly and very helpful , updates was given while waiting for my car Service , the waiting room is cl The service was prompt upon arrival, Cody was friendly and very helpful , updates was given while waiting for my car Service , the waiting room is clean . More
by MyBenz
Employees Worked With
Cody Burt
February 10, 2018
The results of service and problem fixing are the best. The service and performance of work done is always great. The $490 price to change the spark plugs was extreme, considering tour Mercedes 2012 E350 ha The service and performance of work done is always great. The $490 price to change the spark plugs was extreme, considering tour Mercedes 2012 E350 had only 15000 miles driven. If I was told the spark plugs were tested or examined and considered bad or poor! I would have felt different. Brandon Monaco was a great service specialist. I feel the spark plug issue has to do with dealership policies. More
by serviceguy,16
Employees Worked With
Brandon Monaco
February 10, 2018
Visit Went for an oil change for the first time at this dealer and had a great experience. Service was fast with really good customer service. Went for an oil change for the first time at this dealer and had a great experience. Service was fast with really good customer service. More
by Angel
Employees Worked With
Cody Burt
February 09, 2018
Service was great, making an appointment was not. Adam Garcia and the technician did a fast, fine job getting my RV fixed while I waited. However, I experienced no return call by service personnel whe Adam Garcia and the technician did a fast, fine job getting my RV fixed while I waited. However, I experienced no return call by service personnel when I left a message to make that appointment - it was only when I used your chat service that anything happened to get me an appointment. I had a similar experience when I called about buying an electric Smart car, and asked if Walter's would service the Smart car if I did. I think it took about one and a half days before anyone returned my call. So - my first two exposures to Walter's led me to think that Walter's was not a place I wanted to do business with. You can thank Adam Garcia and the tech that worked on my car for helping turn that around somewhat, and also your salesman for Smart cars that came out to talk to me while I was looking at your Smart inventory, as I waited for my RV to be fixed. (I did buy an electric Smart car after the first unsatisfactory phone contact with Walter's, but from Silver Star in Thousand Oaks - they treated me very well, and they trucked it to Riverside as part of the deal.) More
by Humbug
Employees Worked With
Smart sales rep, tech, Adam Garcia
February 08, 2018
Maintenance A Cody Burt, my service specialist at Walters Mercedes, took excellent care of me and my car. He was very professional and friendly. He took the time Cody Burt, my service specialist at Walters Mercedes, took excellent care of me and my car. He was very professional and friendly. He took the time to answer all my questions regarding my service, asked about any concerns I had about my vehicle, and arranged shuttle service to get me to my next destination and back while my vehicle was being serviced. More
by double D
Employees Worked With
Cody Burt
February 08, 2018
Searvice for vehicle I have 2 vehicles which were purchased at Walters’s Mercedes-Benz. Both cars have been serviced here since purchased in 2015. Ihaven’t had any bad e I have 2 vehicles which were purchased at Walters’s Mercedes-Benz. Both cars have been serviced here since purchased in 2015. Ihaven’t had any bad experiences here. The service staff is friendly and helpful. No issues here. I have recommend this dealership to others because of my experience here. More
by Fred
Employees Worked With
February 08, 2018
Metros van It would have been excellent but somehow the original estimate doubled in cost.the service is always good although this time it took a long time? It would have been excellent but somehow the original estimate doubled in cost.the service is always good although this time it took a long time? More
by Rupp56
Employees Worked With
Adam Garcia
February 08, 2018
Adam Garcia! Adam Garcia gave us the Best service experience for our MB Sprinter RV.... We're 2000 miles from home and his prompt, courteous ,knowledgeable and ti Adam Garcia gave us the Best service experience for our MB Sprinter RV.... We're 2000 miles from home and his prompt, courteous ,knowledgeable and timely service was the Best! We'll certainly keep Adam & Walter's in our service book for future reference. And we are recommending to all our MB RV friends,Adam/Walter's, while they're in California . Thanks again Adam!!! More
by drMB
Employees Worked With
Adam Garcia
February 08, 2018
Service at at Walters Mercedes I would like to commend Brandon Monaco, for the outstanding service, he provided me at Walters Mercedes. His politeness, professionalism , and attenti I would like to commend Brandon Monaco, for the outstanding service, he provided me at Walters Mercedes. His politeness, professionalism , and attention to detail was unmatched. It was great having him as my service rep. Enoch "Mac" McClain More
by Mac1246
Employees Worked With
Brandon Monaco
