Walter's Mercedes-Benz of Riverside - Service Center

Austin does a great job! Austin handled my service needs in a professional manner and he was friendly and open answering my questions in a way that demonstrated his knowledge Austin handled my service needs in a professional manner and he was friendly and open answering my questions in a way that demonstrated his knowledge of the vehicle. His help was greatly appreciated! Christina More

Exceptional customer service David has assisted me on a few occasions with my S550 and has always provided me with impeccable customer service in articulating the diagnosis and re David has assisted me on a few occasions with my S550 and has always provided me with impeccable customer service in articulating the diagnosis and resolutions. Additionally, the car is always read in the designated time. Appreciate your efforts. More

Nothing but the best My wife took in the mercedes in for a quick service. Alex helped her out and explained in full detail on what the car might need. Also alex updated me My wife took in the mercedes in for a quick service. Alex helped her out and explained in full detail on what the car might need. Also alex updated me when the car was ready. They game me a complimentary wash all i had to do is sign and pick up. Thanks Alex for the best service. More

Helpful & Quick Very helpful with service recommendations seemed to be very knowledgeable about parts and quick in response regarding ordered parts overall great expe Very helpful with service recommendations seemed to be very knowledgeable about parts and quick in response regarding ordered parts overall great experience all and all More

Great service Alex Ramirez was really helpful and answered all my questions. I was treated very well which made me feel very comfortable. Excellent service and frie Alex Ramirez was really helpful and answered all my questions. I was treated very well which made me feel very comfortable. Excellent service and friendly staff, definitely coming back. More

Efficient, polite and on point!! David Greene is an outstanding worker at Mercedes Service department. He is always on the ball.. gets things handled, fixed and is constantly up datin David Greene is an outstanding worker at Mercedes Service department. He is always on the ball.. gets things handled, fixed and is constantly up dating us about the status of our vehicle. He is very friendly and respectful! More

Very satisfied Great customer service. Was met by a worker name Alex R. Went in for a check engine light . He advised on what the problem might be. Was sent in to Great customer service. Was met by a worker name Alex R. Went in for a check engine light . He advised on what the problem might be. Was sent in to get it fix. The problem was handled efficiently. It took roughly 2-3 days to get it back. I was very satisfied with the car service and also with the worker Alex R. I would definitely recommend this dealer. More

Pleasant and professional David always does a bit more than I expect, even on a routine service. I've been working with dealers' service departments for fifty seven years, and David always does a bit more than I expect, even on a routine service. I've been working with dealers' service departments for fifty seven years, and this is the best experience I have had. More

I value and greatly appreciate the assistance from Brandon. I needed assistance with my SUV and I didn't have an appointment. Brandon took me in immediately and I am thankful to him for that. Everyone that I en I needed assistance with my SUV and I didn't have an appointment. Brandon took me in immediately and I am thankful to him for that. Everyone that I encountered in the service department was polite and offered there assistance. While my car was being serviced, Brandon kept me informed constantly of what was going on. I have known and worked with Brandon for close to two years. During this time he has demonstrated nothing but professionalism and intelligence regarding his job. More

Great service! First time at this dealer and was helped by Alex in the service dept. Everything went smooth and quick with no surprises. Alex went out of his way to First time at this dealer and was helped by Alex in the service dept. Everything went smooth and quick with no surprises. Alex went out of his way to help me! THANKS ALEX!!! More