Walter's Mercedes-Benz of Riverside - Service Center

Great customer service! Had a great experience at Walters service department. Great customer service by JR Rodriguez and he was very professional. Will definitely use there s Had a great experience at Walters service department. Great customer service by JR Rodriguez and he was very professional. Will definitely use there services again. More

Customer service Great customer service is hard to find these days. But when I come into Walter’s, I know I’m going to get great customer service from David. He always Great customer service is hard to find these days. But when I come into Walter’s, I know I’m going to get great customer service from David. He always exceeded my expectations and is very knowledgeable. More

Thank you Mr. Ramirez I had the pleasure of working with, Alex Ramirez. I was greeted immediately, and I couldn't be more pleased! Alex is very diligent, kind, and professi I had the pleasure of working with, Alex Ramirez. I was greeted immediately, and I couldn't be more pleased! Alex is very diligent, kind, and professional. He took the time to explain the process, he communicated in a timely manner, and explained everything very well. Fortunately, they were able to fix the noise my car had, no other dealer was able to fix it, but they fixed it! When I picked up my car the entire staff was friendly, and made the process really fast and easy. Walters Mercedes will continue to have my business. Make sure you ask for, Alex! More

Excellent. Courteous. Knowledgeable Immediately and timely we were greeted when we arrived with our rv for service. Was chilly and we were immediately invited inside to get out of the c Immediately and timely we were greeted when we arrived with our rv for service. Was chilly and we were immediately invited inside to get out of the cold. We waited for the repairs and Adam Garcia came to us several time to update us to let us know what was going on and how long we would have to wait. When we found that it would take another day to get the part and repair, we were offered to leave it there as long as we needed to and come and get it when we could. Everyone there was dressed well, groomed well, courteous and i would buy merecedes Benz just for how we were treated alone. More

Best Service Experience Walter’s Automotive installed upgrades to our Sprinter RV with parts we bought outside. We brought our vehicle in and the pleasant greeting by Richard Walter’s Automotive installed upgrades to our Sprinter RV with parts we bought outside. We brought our vehicle in and the pleasant greeting by Richard Airada while pulling up and Adam Garcia our service rep has who helped us through it all made everything seamless. We have never experienced excellent service at any dealership as that is not something you would expect. Adam Garcia went above and beyond our expectations with making sure the service was done right, that we were taken care of with a loaner or other transportation options like a shuttle and that followed up with the performance on our vehicle. I love the fact that Walter’s Automotive makes it so easy to pay for your service and or reschedule your service appointments online. Thank you! More

Tailgate Door I had issue w/the tailgate not latching he went far & beyond to check why & could not find any issue. Mark provided an awesome service I had issue w/the tailgate not latching he went far & beyond to check why & could not find any issue. Mark provided an awesome service More

Very Generous & Customer Oriented! I bought my 2015 Smart Car from this dealership. This was my first time having it serviced there. I can say now after dealing with Sales & Austin Schn I bought my 2015 Smart Car from this dealership. This was my first time having it serviced there. I can say now after dealing with Sales & Austin Schneider in Service they really don't disappoint. I felt Austin was very willing to help. He listened to me & met my requests. I highly recommend this dealership. They are very Generous! More

excellency David is the best professional service advisor there is at Walters. I will ONLY work with David Greene. I appreciate all what he does and helps with a David is the best professional service advisor there is at Walters. I will ONLY work with David Greene. I appreciate all what he does and helps with all my service needs and rental when needed. David is fast, courteous and always have that great smile when I come in. He makes me feel at home and takes care of all the needs for my car services. David always get all stars. David is very excellent when it comes to his service to his clients. More

Excellent Service Came in for an oil change and the experience as always was great. Austin Schneider was eager to help me set up my appointment, and as I arrived he was Came in for an oil change and the experience as always was great. Austin Schneider was eager to help me set up my appointment, and as I arrived he was there to greet me. He also notified me on things I also needed to replace for my car which I was grateful for. More

Quick and Easy I took my C250 in for service and Cody Burt was my advisor. Cody had me in and out in under 2 hours for my first A-Service!!! Great job Cody, I'll see I took my C250 in for service and Cody Burt was my advisor. Cody had me in and out in under 2 hours for my first A-Service!!! Great job Cody, I'll see you in 10,000 miles! More