Walter's Mercedes-Benz of Riverside - Service Center

Friendly and professional service department Advisor Austin I appreciate friendly and professional service always!! Just professional, is not enough..... I want honesty and courtesy and I also want to feel like I appreciate friendly and professional service always!! Just professional, is not enough..... I want honesty and courtesy and I also want to feel like I am the most important client right then and there .....Austin Schneider fulfills this criteria..... Well spoken, friendly, courteous, attentive and professional. A nice asset for your operation. Thank you for your prompt, fair service. More

B SERVICE ON MY 2017 GLA-250 THE SERVICE PERSONNEL WHO HELP US WAS CODY BURT. HE WAS COURTEOUS AND HELPFUL DURING THE SERVICE OF OUR CAR AND OUR CAR WAS DONE BEFORE THE TIME PROM THE SERVICE PERSONNEL WHO HELP US WAS CODY BURT. HE WAS COURTEOUS AND HELPFUL DURING THE SERVICE OF OUR CAR AND OUR CAR WAS DONE BEFORE THE TIME PROMISED. More

Service Manager Tyler is tremendous! I have to say I could not ask for a better dealer than these folks. The service manager, Tyler is tremendous. He will communicate with you, actually c I have to say I could not ask for a better dealer than these folks. The service manager, Tyler is tremendous. He will communicate with you, actually cares, work with you and try and always find the solution for your car. Extremely professional and I am very satisfied with the way they worked with me to help me get my car analyzed properly and the problem resolved. More

JR Rodriguez was amazing JR Rodriguez had great people skills. I want him to be my assigned adviser in the future and I always want to work with him. JR Rodriguez had great people skills. I want him to be my assigned adviser in the future and I always want to work with him. More

Outstanding! Cody is a great service advisor. He was very professional, knowledgeable and friendly. He kept me informed on the status of my vehicle. He helped make Cody is a great service advisor. He was very professional, knowledgeable and friendly. He kept me informed on the status of my vehicle. He helped make my car repair experience pain free. More

Awesome Thank you Cody for you excellent customer service and professional knowledge. I love how you made feel at ease in good hands. I hope to work with on m Thank you Cody for you excellent customer service and professional knowledge. I love how you made feel at ease in good hands. I hope to work with on my next visit. More

Great customer service I went in for an oil change and everything was completed in a timely manner I do appreciate Walter’s service department being able to accommodate my l I went in for an oil change and everything was completed in a timely manner I do appreciate Walter’s service department being able to accommodate my late oil change request and thank you to David for all his help. More

Outstanding customer care I drove 4 hours out of state since where I live does not have a dealership to service my vehicle. When I arrived to the service department I was greet I drove 4 hours out of state since where I live does not have a dealership to service my vehicle. When I arrived to the service department I was greeted by Mike Barcelona and was given the best treatment while I arrived. Once my car was completed, my car was delivered to me, which was a great personal touch that was appreciated more than you know. I will continue to go back to have service from Mike. He was very kind and professional with excellent customer service. His follow up skills we great as he called throughout the process to keep me updated at all times. Thanks again Mike for treating me so great. I'll be back. Kelli Smith More

Exellent service all the time Every time I go, Im treated with exellence. Anything I need, so far they make it possible for me. They focus in exellent customer service, and have no Every time I go, Im treated with exellence. Anything I need, so far they make it possible for me. They focus in exellent customer service, and have not failed. More

Professional and Helpful Austin Sheinder was really helpful and nice when advising me on the issues of my vehicle. He explained everything in great detail, and I’ll book my ne Austin Sheinder was really helpful and nice when advising me on the issues of my vehicle. He explained everything in great detail, and I’ll book my next appointment with him. More