Walter's Mercedes-Benz of Riverside - Service Center

Fast service Excellent customer service and fast answer to the problem and right treatments to the part with fair price. He made on time rent car schedule we cou Excellent customer service and fast answer to the problem and right treatments to the part with fair price. He made on time rent car schedule we could go home. More

Awesome Very good customer service, Mr. David Greene explained the service in detail he made sure there was a courtesy vehicle available for me. The next day Very good customer service, Mr. David Greene explained the service in detail he made sure there was a courtesy vehicle available for me. The next day he was their to ensure all was well with my automobile. More

Amazing Service J.R. Rodriguez is an amazing service advisor who took care of my every need on my new 2018 Mercedes CLA. His level of service and attention to the cus J.R. Rodriguez is an amazing service advisor who took care of my every need on my new 2018 Mercedes CLA. His level of service and attention to the customer is great and makes servicing a car easy in comparison to many other dealerships I have dealt with. More

Fantastic service and follow up. Cody Burt was my service Fantastic service and follow up. Cody Burt was my Service Underwriter and they took care of me and treat me like a VIP. Though I brought in a 20 yea Fantastic service and follow up. Cody Burt was my Service Underwriter and they took care of me and treat me like a VIP. Though I brought in a 20 year old MBZ and had never ever gone to Walters MBZ, they all rushed to get me started as if I was there best costumer ever. I have to say I have the best service from all of the Walters dealerships I’ve bought from and had service done. Fiat, Porsche, and now Mercedes-Benz. Thank you guys you are all awesome. More

Excellent professional service by Mark Interlicchia , Assist Excellent professional service by the Mr.Mark Interlicchia, assistant service manager at Walter Autos in Benz section in Riverside . Very friendly rec Excellent professional service by the Mr.Mark Interlicchia, assistant service manager at Walter Autos in Benz section in Riverside . Very friendly reception . Walter’s Auto Group have the best person to serve your customers . Wish him the best . More

Quick and Efficient I am in my second Mercedes and I have always had good experience with this dealership. When the old service re Patty left I thought it was going to b I am in my second Mercedes and I have always had good experience with this dealership. When the old service re Patty left I thought it was going to be hard to get the same type of service. But then my new rep Brandon Monaco has been able to fill her shoes very well. He's courteous, respectful and always prepared. When I went in for service he had a printout of all the history for my car so I didn't have to remember what service I had last done or when; he had all the info right there ready to advise the best course of action. I had a loner vehicle ready waiting for me and the work on my car was completed in less time than expected, which Brandon promptly informed me of via email. Thanks Brandon. More

Great experience Alex Ramirez was my Service Advisor with this last visit. He was very professional, freindly, and communicated clearly about every recommended servic Alex Ramirez was my Service Advisor with this last visit. He was very professional, freindly, and communicated clearly about every recommended service my car needed along with the costs. I met Alex previously when I had my car serviced and my experience with him then was exceptional as well. I took one of his cards and made the choice to have him be my Service Advisor going forward. More

Great service Wyman Apple is an excellent service advisor. Very helpful and professional. Treated me with respect and explained service details. Vehicle was ready w Wyman Apple is an excellent service advisor. Very helpful and professional. Treated me with respect and explained service details. Vehicle was ready when promised almost to the minute. More

Courteous, timely and helpful! Brandon Monaco was extremely courteous and helpful during my last visit to get a vehicle safety inspection of my new car. As usual, Brandon was promp Brandon Monaco was extremely courteous and helpful during my last visit to get a vehicle safety inspection of my new car. As usual, Brandon was prompt and took the time to explain the process and answer all of my questions. Highly recommended. More

Great We drove up to the service area. Met immediately by attendant. After a quick check in we met with Cody Burt who handled our needs. He was very profess We drove up to the service area. Met immediately by attendant. After a quick check in we met with Cody Burt who handled our needs. He was very professional and personable st the same time. Went the extra mile to assist me with my coverages and insurance carrier. Our loaner vehicle was quick and easy with Anna's help. We had the pleasure of meeting Filomena and Jin who went over our lease options and scheduled a test drive with a new vehicle. More