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Walter's Mercedes-Benz of Riverside - Service Center

Riverside, CA

4.9
3,026 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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3,026 Reviews of Walter's Mercedes-Benz of Riverside - Service Center

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September 20, 2017

More "user friendly" than in years past We took our 1971 280SL in for maintenance and inspection and detailing. We have been working with Walter's for many years (45) but it feels much more More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Sep 21, 2017 -

Walter's Mercedes-Benz of Riverside responded

Thanks Kathy! We're pleased to hear that you had another pleasant experience with us, and that Brandon was able to make you feel so confident and well accommodated throughout the service process. We appreciate your business and look forward to working with you again in the future. Don't forget to check us out on Twitter and Facebook for savings, updates, and more. Regards, Ray Burke - General Manager

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September 19, 2017

Service is really great J.R. Rodriguez, and actually everyone I dealt with while receiving service at Walters, from the moment I pulled up to the service area, were pleasant, More

by Patricia Campbell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2017 -

Walter's Mercedes-Benz of Riverside responded

Patricia we're overjoyed J.R and the team were able to provide you with a first class service experience. We appreciate your business and look forward to working with you again in the future. Please be sure to check out our Facebook and Twitter for savings, updates, and more! Regards Ray Burke - General Manager

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September 18, 2017

Fantastic experience and customer service My experience was outstanding at Walter's and Austin was the catalyst. He was attentive to my frustrations about a random "check engine" light and sup More

by Menngland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Schneider
Sep 18, 2017 -

Walter's Mercedes-Benz of Riverside responded

We're so glad Austin was able to be so accommodating to you and your family. We can imagine how it must have felt to plan a getaway then get blind sighted by a check engine light so getting you back on track was our goal. We appreciate your business and look forward to working with you again soon. Be sure to check out our Facebook and Twitter for updates, savings, and more. Regards Ray Burke - General Manager

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September 15, 2017

Great Place for Car Repair Since I purchased my Mercedes in 2013, I have entrusted Walter's with the care of my car, I regularly have my car serviced when my car indicates the More

by Gene12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Burt
Sep 15, 2017 -

Walter's Mercedes-Benz of Riverside responded

We're overjoyed to hear Cody is going above and beyond make sure your repair gets done. It can be very frustrating when parts have to be ordered so we thank you for your understanding and we assure you when it does get here Cody and the team will be ready. We appreciate your business and look forward to working with you again in the future. Please be sure to check our Facebook and Twitter for savings, updates, and more! Regards Ray Burke - General Manager

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September 14, 2017

Visit to Dealer for oil change in my E350 Mercedez Benz this guy at service dept Alex Ramirez is easy to talk to him, he is on top of your concerns, he explain very good, for me he is the best, !good Job ! More

by JESUS R LOPEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2017 -

Walter's Mercedes-Benz of Riverside responded

Jesus we're glad Alex was so personable with you on your oil change visit. We appreciate your business and look forward to working with you again in the future. Please be sure to check our Facebook and Twitter for savings, updates, and more! Regards Ray Burke - General Manager

September 12, 2017

Great Service Team The team always puts the customer first. I am always impressed by the warm and positive experience from the staff. They have always gone above and bey More

by Cono
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
JR Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ari Abdolhosseini, David Greene
Sep 13, 2017 -

Walter's Mercedes-Benz of Riverside responded

First we'd like to thank you for your continued business with Walter's. Going above and beyond for our customer's satisfaction is how we go about our normal business and we're glad to do so. Your business is appreciated and we look forward to working with you again. Be sure to find us on Facebook and Twitter for updates, savings, and more. Regards Ray Burke - General Manager

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September 12, 2017

Great customer service and knowledgeable of work performed David provided excellent customer service during a critical time when my S550 was impaired on the freeway due to a leaking air strut. I was able to co More

by brandon clarke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Sep 13, 2017 -

Walter's Mercedes-Benz of Riverside responded

First we're so glad that the air strut was fixed and no one was injured because of it. It's great to know David was able to get you your vehicle back within the time frame he quoted! Your business is appreciated and we look forward to working with you again. Be sure to find us on Facebook and Twitter for updates, savings, and more. Regards Ray Burke - General Manager

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September 09, 2017

Excellent customer service Walters Mercedes is really going for the gold. Exemplifying their best foot forward, closely matching other dealerships service, quality such as En More

by Bars3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Monaco
Sep 11, 2017 -

Walter's Mercedes-Benz of Riverside responded

Thank you so much for this 5 star review. We strive to present our customers with the best service and quality they can receive. We're glad you took notice. Your business is appreciated and we look forward to working with you again. Be sure to find us on Facebook and Twitter for updates, savings, and more. Regards Ray Burke - General Manager

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September 08, 2017

GET THE JOB DONE RIGHT When it comes to service I have very high expectations. When it comes to Mercedes my expectations are even higher. Walter's & David Green ALWAYS exc More

by Mercedes Lover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Sep 11, 2017 -

Walter's Mercedes-Benz of Riverside responded

Thank you for this marvelous five star review! We're so glad David always provide you great service! Thank you for being a loyal customer. Your business is appreciated and we look forward to working with you again. Be sure to find us on Facebook and Twitter for updates, savings, and more. Regards Ray Burke - General Manager

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September 08, 2017

Great Customer Service David Greene at Walter's goes beyond expectations to makes sure that our Siesta Sprinter is in tip top running shape. He makes sure that each item is More

by Dianne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Greene
Sep 11, 2017 -

Walter's Mercedes-Benz of Riverside responded

Dianna we're overjoyed David went above and beyond with your Sprinter. It's great to hear you can count on David, it's a great compliment Your business is appreciated and we look forward to working with you again. Be sure to find us on Facebook and Twitter for updates, savings, and more. Regards Ray Burke - General Manager.

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