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Walter's Mercedes-Benz of Riverside - Service Center
Riverside, CA
2,998 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,998 Reviews of Walter's Mercedes-Benz of Riverside - Service Center
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May 15, 2016
Service Alex Ramirez at Walter's Mercedes is the guy you need have help you . Would go back for service no problem. Thanks again for your help. Alex Ramirez at Walter's Mercedes is the guy you need have help you . Would go back for service no problem. Thanks again for your help. More
by tkmavc
Employees Worked With
May 13, 2016
Very disappointed I tried to get a price on my tire and I believed I had 50% off your tire on 2nd year warranty (as told by Cody originally) . Then I got a call from JR I tried to get a price on my tire and I believed I had 50% off your tire on 2nd year warranty (as told by Cody originally) . Then I got a call from JR that no, you only get 64$ off your tire. Ok... I didn't know that, what a rip off since I paid 271$ to have this tire replaced (infact all my 4 tires were replaced here and I just bought this car Nov 2014)... I also had a fog light which works but I hit a curb and it got misplaced from the hinge, that I was told will cost me 100$ to just to put it back in place?? You would think that being a good customer and bringing your car in for any servicing at this place they would atleast have some courtesy and try to help you out a little with the pricing etc. Then I was told that I need to bring the loner car in the agreed time and if I don't bring it in than I'll be charged, I was just shocked, what if I'm late 1 hour here and there, you guys will charge me for that? It's ridiculous, I'm not happy at all. Ontario mercedes go above and beyond when I went to get "B" service there because Walter's wasn't helpful at all! More
by Someone
Employees Worked With
May 11, 2016
" He's A Keeper" Can't say enough about Domenic Macchia; Where have you been all my life when I've had my cars worked on? Appreciate you for your strong interpersonal Can't say enough about Domenic Macchia; Where have you been all my life when I've had my cars worked on? Appreciate you for your strong interpersonal skills, your knowledge with the Porsche product is outstanding. Thank you so much for providing me with great customer service. I normally don"t write reviews for car service never done it in my 51 years, however if you have a Porsche don't hesitate to travel to Riverside and visit Domenic he will definitely be honest and if there is savings he will find it. More
by Broncos2016
Employees Worked With
Domenic Macchia
May 09, 2016
J Rodriguez made us feel like family at Walter's Automotive. J Rodriguez, provided an excellent customer service that went above and beyond!!! Explaining all of the details and needs of my service appointment t J Rodriguez, provided an excellent customer service that went above and beyond!!! Explaining all of the details and needs of my service appointment that was very easy to understand. thanks! More
by Moreira01
May 09, 2016
I will definitely be coming back to Walter's Mercedes Benz I drove in to Walter's Mercedes Benz Dealership for the B-1 Service, from Palm Springs. This was my first visit for service on my 2014 C250. I live I drove in to Walter's Mercedes Benz Dealership for the B-1 Service, from Palm Springs. This was my first visit for service on my 2014 C250. I live in the Palm Springs area and decided to make the hour-plus drive to Riverside for service due to my dissatisfaction with the local Mercedes Benz dealership. I was early for my pre-scheduled appointment, but I had a very short wait before I was greeted by my assigned Service Representative, David Greene. He was courteous, friendly, knowledgeable and efficient. Mr. Greene satisfactorily answered all of my service-related questions. Somehow, Mr. Greene managed to get me in and out in less than the quoted time. I was on my way home after less than two hours. I will definitely be going back to Walter's Mercedes Benz for future service needs and I will be requesting David Greene for my service Rep! More
by DG
Employees Worked With
David Greene
May 05, 2016
Jackie is the best I didn't even come in to buy a car and this wonderful salesperson started talking to me about my older car. I just fell in love with her. Well, long I didn't even come in to buy a car and this wonderful salesperson started talking to me about my older car. I just fell in love with her. Well, long story short, I drove out in a new car a couple of hours later and didn't have to deal with repairs of my older car again. Jacqueline Nasser is a wonderful person and my new friend. Thanks Jackie, you've truly become a blessed addition to my life. More
by Victoriajx
Employees Worked With
Jackie Nasser, Bryan Fitzpatrick
May 02, 2016
Great service!! I took my car in to be serviced and I would like to mention my service manager Mark Espinoza. He has always treated my husband and I with great servic I took my car in to be serviced and I would like to mention my service manager Mark Espinoza. He has always treated my husband and I with great service. A very professional young man. Any problems we might have we know we can count on him to help get it taken care of. More
by Person 1
April 29, 2016
The service was excellent! Mr. Green was very helpfully when I took my car in for service. He kept in touch with me regarding the car. He was very helpful and professional. I de Mr. Green was very helpfully when I took my car in for service. He kept in touch with me regarding the car. He was very helpful and professional. I definitely recommend this dealer to friends and family. More
by Fletesla
Employees Worked With
David Greene
April 27, 2016
Very Professional and Excellent Service J.R. Rodriquez and Mark Interlicchia were amazing. They rolled out the Red carpet and treated me very professional and delevered excellent service fro J.R. Rodriquez and Mark Interlicchia were amazing. They rolled out the Red carpet and treated me very professional and delevered excellent service from driving into service and driving out of service. JR kept me well informed about my car every step of the way keeping me well informed ont the status of my car. Truly Excellent service for being a Smart car owner I was treated as if I was a S Class Owner. More
by MyboyG
April 26, 2016
My E350 service Mark is awesome, fixed my car ad now it drive like new. I will recommend this service center to all my friends n family. ?????? awesome Mark is awesome, fixed my car ad now it drive like new. I will recommend this service center to all my friends n family. ?????? awesome More
by Hacdata123
