Walter's Mercedes-Benz of Riverside - Service Center

Vehicle just would not pass a smog check! I own a 2001 MB that just would not pass smog. For five months, way past the registration due date, I did all the so-called reset the parameters dri I own a 2001 MB that just would not pass smog. For five months, way past the registration due date, I did all the so-called reset the parameters driving in hopes to pass the smog check. Remember I'm trying to do this without getting a citation. I finally decided to take it Walters MB and was met by Brandon Monaco. I told Brandon my problem and he assured me he would get his service team members on board to try to find the problem. Due to the complexity of the issue, the issue would more than likely be a few days to diagnose. I agreed to leave the car with them and received a loaner vehicle. A very nice loaner car I might add. Throughout the week, phone calls were made to me, parts were ordered, more test were done. Some test proved positive but some sent me back to square one. Newer parts replaced the new ones that were just put in car and other parts were installed. Two weeks later and quite a few dollars in cost, my car was ready for pick up. Two days later, my car finally passed its smog check. This review cannot explain all the help Brandon and the service crew put into my car to get it to work properly. I can tell you that even though I paid real good money to get it fixed, I could hear the concern in Brandon's voice to assure me everything is being done to make me satisfied. Well, Brandon did. Well done. I own three MB's. Take a guess who I trust with them.???? More

JR Rodriguez is hands down the best! make sure you request him. he's totally awesome to work with. I was so happy with the level of service that I received! he made sure to keep me update make sure you request him. he's totally awesome to work with. I was so happy with the level of service that I received! he made sure to keep me updated the entire process and he explained everything very throughly .. best service I've ever got at any dealership! More

Great Service on First Oil Change This was our first oil change on vehicle purchased last March. Alex handled everything beautifully, kept us informed along the way. Thanks so much. This was our first oil change on vehicle purchased last March. Alex handled everything beautifully, kept us informed along the way. Thanks so much. The Prueter More

Service Mercedes CLA David Greene was extreemly helpful and accomodating. He helped me with a rental car to go to the Gallaria Mall in Riverside to make a return on so David Greene was extreemly helpful and accomodating. He helped me with a rental car to go to the Gallaria Mall in Riverside to make a return on something previously bought. The car was even done earlier than promised. More

LUVVV WALTER'S MB DEALERSHIP !!! I absolutely LUVVV Walter's MB. I always wait for my 2009 E350 AMG MB, whenever I have service performed. Everything is TOP NOTCH. Mr. David Gree I absolutely LUVVV Walter's MB. I always wait for my 2009 E350 AMG MB, whenever I have service performed. Everything is TOP NOTCH. Mr. David Greene is my service adviser , and I could not have asked for anyone as nice and more knowledgable than he is, He keeps me informed on all aspects of my visit . My vehicle performs perfectly 100% of the time . MERCEDES BENZ is the ONLY VEHICLES I own , and I also have a 1984 300D Turbo Diesel . Thanks to David and all the employees at this GREAT COMPANY , i have peace of mind knowing I can count on my Wonderful Mercedes Benz Vehicles , They are BEAUTIFUL . More

Quick job done right My car was taken in for service & on time of my appointment and all my questions were answered by Mr. Alex Ramirez. He kept in touch with me via txt, My car was taken in for service & on time of my appointment and all my questions were answered by Mr. Alex Ramirez. He kept in touch with me via txt, he gave me an aproximation of when work would be done & he was once again on time. I'm very appreciative & satisfied with the good work done on my C300 (2009). More

EXCELLENT CUSTOMER SERVICE BRANDON MONACO has been my service representative for few months. He is exceptionally professional, kind, courteous , patient and walk me through from BRANDON MONACO has been my service representative for few months. He is exceptionally professional, kind, courteous , patient and walk me through from time to time with the latest updates on my car that was serviced-Mercedez Benz ML 320 (2002).He gave me a new car loaner during that time also. He responds quickly to my call and answers questions with respect and always carry it with laughter ---fun to talk too and I feel confident since it was a smooth process on the whole thing as if I am part of the family in Walters Mercedez. I always will choose him as my service representative all the time!!!I am extremely satisfied with his OUTSTANDING CUSTOMER SERVICE!!!! Way to go BRANDON!!! He deserves to be recognized and I commend him for that!!! Nora B. in Jurupa Valley, Ca. 91752 More

JR is the best service advisor! We missed the opportunity to send in a survey for JR. He is so kind and proactive that we wanted to make sure he was properly recognized for his servi We missed the opportunity to send in a survey for JR. He is so kind and proactive that we wanted to make sure he was properly recognized for his service. Thank you JR! Also, Rick is our sales rep. He is beyond great! More

Service Excellence Mark Espinosa has been my service advisor since moving service to Walter's. He has always been polite, to the point and understanding as well as know Mark Espinosa has been my service advisor since moving service to Walter's. He has always been polite, to the point and understanding as well as knowledgeable regarding the service to my MB. More

Great job Last Minute Brake job, David Got The Job Done Quickly And Addressed My Concerns And Questions. They do a great Jon keeping you posted on the progress Last Minute Brake job, David Got The Job Done Quickly And Addressed My Concerns And Questions. They do a great Jon keeping you posted on the progress and I like paying on my phone before I pick up the car. More