Walter's Mercedes-Benz of Riverside - Service Center

Attentive My service advisor, Eric Kessler, listened attentively, kept me informed and thoroughly explained the service that was performed. Thel customer experi My service advisor, Eric Kessler, listened attentively, kept me informed and thoroughly explained the service that was performed. Thel customer experience was great all the way through. More

Mark Espinoza responds in a timely manner. Mark Espinoza responds to me in a timely manner and answers my questions in a way I can understand. He is very kind and patient, as well as profession Mark Espinoza responds to me in a timely manner and answers my questions in a way I can understand. He is very kind and patient, as well as professional. I always leave the dealership satisfied with the service I have received. More

Alex Ramirez to the rescue! Just bought our third vehicle from Walters and less than 1200 miles later we got a flat tire. A new run flat tire was required as they cannot be patch Just bought our third vehicle from Walters and less than 1200 miles later we got a flat tire. A new run flat tire was required as they cannot be patched (@ $350). Our service advisor Alex Ramirez swung into action and was able to obtain for us a one time comp on a new tire. Totally Awesome! Walters service has always been top notch to us and is one of the reasons we will come back. Thank you so much and Alex.... YOU DA MAN!!!!! More

Great Service My service advisor JR Rodriguez was super nice, very professional and attentive. He knew what service was needed and got my car back to the service te My service advisor JR Rodriguez was super nice, very professional and attentive. He knew what service was needed and got my car back to the service tech fairly quickly. My car was serviced in the time he stated and my car was was better than the ones I pay for (no water running from side mirrors). Overall I received excellent service and I am happy to have JR as my Service Advisor. More

Always the best experience Mark I, is always helpful and very experience service writer. There is no lack of customer service when working with Mark. Any questions posed to hi Mark I, is always helpful and very experience service writer. There is no lack of customer service when working with Mark. Any questions posed to him, he will get the answer for you. More

Great Service !!! Today, I took our Mercedes Benz 300S to Walter's Automotive Mercedes dealership for the B Service routine maintenance. When I arrived, I had a quest Today, I took our Mercedes Benz 300S to Walter's Automotive Mercedes dealership for the B Service routine maintenance. When I arrived, I had a question about the level of service/maintenance required. I met with Service Advisor David Green, who I found to be professional and courteous. David explain the my service agreement due to a nail in the center of my left tire. This was not cover under my tire warranty. The vehicle was washed. David took the time to explain the process and the vehicle runs great! David is a pro in every sense of the word and an asset to Walter's Automotive Mercedes dealership team. I look forward to my next visit! Less More

Service Department, Alex Ramierez Alex Ramirez in service was great to us. He returned phone calls in a very reasonable time & had all the answers to the questions we had. Haven't been Alex Ramirez in service was great to us. He returned phone calls in a very reasonable time & had all the answers to the questions we had. Haven't been to this dealer in a while for service and was very surprised in the changes that had been made since our last visit, all for the better. More

Mark Interlicchia is my go to service advisor! I own a 2010 Mercedes ML350 that I bought at a dealership in Santa Monica. When I brought my car to Walter’s for service, I was treated like I had bo I own a 2010 Mercedes ML350 that I bought at a dealership in Santa Monica. When I brought my car to Walter’s for service, I was treated like I had bought it there and was part of their extended customer family. My service advisor, Mark Interlicchia has been very professional in every interaction that I have had and has made servicing my ML350 a pleasure. From the way I’m greeted when I drive in, pick up a MB loaner vehicle, receive updates during the day and finally pay at Mark’s desk, it just doesn’t get better. I highly recommend Walter’s service for your Mercedes Benz. It really is true... a dealership is not built on sales, it is built on the service. Steve N. Redlands More

Great start. Bought a E 350 a few months ago. Took the car in for an issue with the Mbrace which appears to be with the provider and not the car. David Greene was Bought a E 350 a few months ago. Took the car in for an issue with the Mbrace which appears to be with the provider and not the car. David Greene was my service rep. I previously owned a BMW and had very good service experiences with them. This first encounter with Walter's however was better in every way. Very impressed and trust it will continue. More

Great customer service As soon as I arrived to the drop off area, I was welcomed with an smile, I felt like at home, staff very attentive and friendly. I was directed to Br As soon as I arrived to the drop off area, I was welcomed with an smile, I felt like at home, staff very attentive and friendly. I was directed to Brandon Monaco, Very professional, he listed to all my compalins and started from there, I would recommend all my friends and family to Walters automotive... More