Washington Ford Inc. - Service Center

I have been using Washington Ford's service department for 20+ years. They were efficient and reasonably priced, as usual. for 20+ years. They were efficient and reasonably priced, as usual. More

They treat you like family. They are there for you.When you really need them, and they put you first. They put the customer above the profit They are there for you.When you really need them, and they put you first. They put the customer above the profit More

Jake Verbanec has been my service adviser for a few years now. He has helped me with my personal vehicle and my work vehicles for the company i work for. Jake always keeps me updated on my scheduled repair now. He has helped me with my personal vehicle and my work vehicles for the company i work for. Jake always keeps me updated on my scheduled repairs plus advises me of any other issues that may need addressed while my vehilces are being serviced. Jake needs a raise in pay, a bonus or award for his performance at Washington Ford. GOOD JOB JAKE. More

Washington Ford has always taken care of my truck. Kevin Konek is always very helpful. Kevin Konek is always very helpful. More

I had Kevin handle my repairs. He was very professional and kept me up to date throughout the process. He was very professional and kept me up to date throughout the process. More

Kevin and team had my service done on time and did everything I requested. I realy appreciated the excellent communication. everything I requested. I realy appreciated the excellent communication. More

When I took my Explorer to have the work done was one of the saddest moments of my life. The night before I lost my wife in a car accident, she was in a head-on collision and lost her life. The next m the saddest moments of my life. The night before I lost my wife in a car accident, she was in a head-on collision and lost her life. The next morning my Explorer wouldn't start due to electrical issues and the week that I was facing I needed a vehicle. I called Washington Ford and through moments of sobbing they were able to ascertain what I needed done and we're able to get my Explorer in immediately. They arranged for a rental for me which they paid for. When I arrived at the dealership the response to my tragedy was overwhelming, with kindness and support and hugs and prayers from the staff the got me situated. Along with that they sent flowers to the funeral home to honor my wife and family. I was never charged for the work they did on my vehicle nor the rental In all the years of buying vehicles I had never seen a dealership put a person before profit like Washington Ford did. I will always buy my vehicles from them they treated me like a member of the family and honored the memory of my wife. The staff told me to come down to vent, cry, or whatever I needed to help with my mourning. People like Cindy Timmons along with Andrea and Don, and everyone on that staff there are just outstanding and put the person above the profit and genuinely care. Washington Ford is a one of a kind dealership that cares for their customers. More

Great experience. Got a call when the part came in. Came and got my key to get it fixed. Andrea as awesome in getting everything coordinated and planned to get it done Got a call when the part came in. Came and got my key to get it fixed. Andrea as awesome in getting everything coordinated and planned to get it done. More

Had been a while since being at Washington Ford. Was impressed with the process to get work done. Was impressed with the process to get work done. More

My service was excellent. The service agent, Kevin was very helpful as usual. I have utmost confidence in the garage. The service agent, Kevin was very helpful as usual. I have utmost confidence in the garage. More