Waxahachie Autoplex

DO NOT BRING YOUR VEHICLES HERE FOR REPAIRS! ! My vehicle has been in their possession since JUNE 2022, as of SEPTEMBER 2022 I have not gotten it back. I am not in a rental, nor have I been accom ! My vehicle has been in their possession since JUNE 2022, as of SEPTEMBER 2022 I have not gotten it back. I am not in a rental, nor have I been accommodated. This place is a mess and they blame it on being understaffed. The employees they do have are RUDE (i.e., Morgan). They never provide you with updates unless YOU call. When you do call, they only transfer you to voicemail machines and voicemails never get returned. In their system, they falsify notes because they always hit me with the “our notes say you got an update from us on xyz day” but that’s totally false. When one asks for a manager, they flat out refuse. As of this post, 9/7/2022 they are basically refusing to work on my vehicle. For over 2 months their “update” is that I should receive my vehicle “early next week.” While James Taylor, whom is overseeing repairs isn’t rude, he hasn’t shown a sense of urgency to return my vehicle to me. If I could, I’d rate this place a 0 stars. More

When you find an issue with a vehicle in the first 24 hours of a $40,000 dollar purchase the customer service should be I’m so sorry let’s see what we can do to fix the problem. Not waxahachie autoplex! hours of a $40,000 dollar purchase the customer service should be I’m so sorry let’s see what we can do to fix the problem. Not waxahachie autoplex! They don’t try to help or accommodate you even if the issue is a safety problem. Notice that management thanks all the high star rating on their reviews, but never acknowledges or apologizes for the inconveniences that the complaining customers have gone through. I work in healthcare and if hospitals were aloud to treat patients the way this dealership runs their business we would all be dead. Please do not buy from them More

I wish I would have read reviews first. Brought a used car in April. Got extended warranty. In June 29th. It break down, shuts off dead. Do they let me trade in back in. No. I have to sen Brought a used car in April. Got extended warranty. In June 29th. It break down, shuts off dead. Do they let me trade in back in. No. I have to send it to Land Rover to fix? Do i have a car to drive, Nope. Am i paying my car note,yep. Lemon. More

never bought from a dealership before and had a really bad credit score. They got me finced with a payment I could pay, plus gap insurance included. I will come back again bad credit score. They got me finced with a payment I could pay, plus gap insurance included. I will come back again More

BUYERS BEWARE!! This dealership sucks they will sell you a run down vehicle and say it’s sold as is, this isn’t a tote to note this is a dealership maybe they need to look the car/truck over once they get i a run down vehicle and say it’s sold as is, this isn’t a tote to note this is a dealership maybe they need to look the car/truck over once they get it in and make sure it’s safe for the road before selling!! More

Friendly, knowledgeable people. Answered all questions I had about vehicle in question. Experience was a good one. Thanks to all concerned. Did not buy vehicle I was interested in, but would consider them a had about vehicle in question. Experience was a good one. Thanks to all concerned. Did not buy vehicle I was interested in, but would consider them again. More

Our nightmare began on 2/22/21. We found a used truck on Carfax that my husband was interested in at Waxahachie Autoplex. We were given a referral by someone that said contact Cassidy and she will help you. Carfax that my husband was interested in at Waxahachie Autoplex. We were given a referral by someone that said contact Cassidy and she will help you. They said she can help with used vehicles also. We spoke with this Cassidy person and told her we wanted to come look at it. She was busy and said she would call us back. When she called we told her we wanted it and just wanted to see it before the paperwork started. She said we could come by and look at it. We started the process by doing the quick application immediately. My husband went to look at it and when he got there it was in the shop and he wasn’t allowed to see it. Cassidy said as soon it was available she would let us know so my husband could come back to see it and finish the paperwork. We kept checking in and “it was still in the shop”. It was getting its check over and needed a couple of parts. A couple of parts turned in to a new engine. My husband hung in there and was still interested and told Cassidy this. It was to be completed by 3/4 or 3/5. Today 3/4 I was looking at Carfax and the truck had vehicle sold. My husband called Cassidy and she said it’s still in the shop and she would talk to the used sales manager and call us back. She called back and said it had been sold. No regards towards us doing everything Cassidy said and waiting. Words of advice. Don’t get a “busy new salesperson” to help with a used vehicle. Obviously the sale didn’t matter to her as much as the truck mattered to us. It was sold right underneath us. Complete BS! More

My husband and I purchased a 2019 Ford F250 from Scott. I took the truck in for the first oil change and a few other things that I noticed were not right. A ticking in the motor, the steering would jerk the took the truck in for the first oil change and a few other things that I noticed were not right. A ticking in the motor, the steering would jerk the steering wheel out of my hand when I hit a bump and and there was grease in the front end that shouldn't be there. The first thing that I was told by Javier in service is the ticking is normal for a diesel, this is a gas truck not a diesel. I got the truck back the steering issue was fixed, I'm assuming that the grease issue was fixed BUT the ticking noise is still there. Service and Scott is still saying the ticking noise is normal. I will be taking this truck to someone that knows a gas engine ticking noise is not normal. More

This dealership will lie to you and sell you an unsafe vehicle. They do not return phone calls and stand behind their word. Buyer beware, I will never recommend this dealership to anyone vehicle. They do not return phone calls and stand behind their word. Buyer beware, I will never recommend this dealership to anyone More

Just want my truck fixed right well for starters my family and I have purchased 7 vehicles from them and the service has gone down hill since the first, I just bought a 2017 ford f1 well for starters my family and I have purchased 7 vehicles from them and the service has gone down hill since the first, I just bought a 2017 ford f150 3.5 twin turbo truck from them and has had nothing but trouble out of it, I am not the kind of person that just wants to complain, I just want my truck fixed right, and willing to work with them, but I have took it to a dealer by my house to see what they can make of the clicking noise coming from passenger side of engine and has a sluggish vibration when doing about 40 to 50 mph, and the dealer couldn't tell me anything, all they said is they don't know where the noise is coming from, manager told me to take it back where I bought it from, so I did and on the way to the dealer ship I bought it from (Waxahachie) my truck had hardly no power so I pulled over and looked under hood and found a hose that was split so I walked to auto parts and bought a hose that would fit it, because the hose is a dealer item, just so I can make it to the dealer. they had truck for a week or so and first said it was the hose I put on the truck that was making that noise, I told them when I dropped the truck off that I put that hose on there just so I can make it up here, and one of the tech old me its probely the cam phasers and timing chain, witch makes since after reading all the ford forms, well final answer the give me when [picking up my truck was its a common noise from them motors, and its throwing up engine codes about cam, I cant even drive my truck no where with out some one asking me how I like the diesel in the ford or do you know you got a bad lifter, so all I want is to be treated fair, My family and I have spent a lot of money up there on cars and trucks More