Wayne Akers Ford

to the review before Richard I just left Wayne Akers Ford and too funny that I see the review before, I just purchased the 2018 Ford Explore advertised on the mailer, I end up pa I just left Wayne Akers Ford and too funny that I see the review before, I just purchased the 2018 Ford Explore advertised on the mailer, I end up paying with all the fees $21K since they gave $1800 more for my trade...so to Richard, you did want every person with bad credit and no money down does, instead of talking directly to a manager you talked to an employee who earn his money by commission, of course he wont give you what ever you asking for because will affect his money. hello!!! your mistake to believe on the Hired Help. Very happy with everything. oh and my name is Nancy Galles. More

Was sent The Black Card which is a down right lie. I received the Black Card promotion in the mail. Promotion good on 6/7/18-6/9/18. A week before I received the promotion I was offered $12,000 for a t I received the Black Card promotion in the mail. Promotion good on 6/7/18-6/9/18. A week before I received the promotion I was offered $12,000 for a trade in on my F-150. 2013 with 50,000 miles. Truck looks as it was when I bought in at the end of 2013. When I received the promotion I decided to contact the salesman that I dealt with for the last 4 Ford purchases. The trade in amount on the Black Card is $18,147. I received a similar promotion in 2013 that made my mind up to buy the F-150 that I currently drive. At that time Wayne Ackers honored a $16,000 trade in offer for my 2009 Ford. Similar mileage in excellent condition. This time around I was told that the trade in amount couldn't be honored. States on the Black Card trade in for the 2013 as stated previously $18,147. Also States with approved credit a 2018 Explorer, leather interior XLT for $28,995 among other vehicles. All what is stated on this promotion is bogus. Falsely advertised. Anyone who received this offer can confirm this. I was going to buy another vehicle from Wayne Akers until this scam. I have all the respect for the salesman I have had for at least 8 years. I feel sorry for this guy. He truly is a hard working, honest man that lost a sale. I will send this promotional flyer to Ford headquarters. I hope that this will open someone's eyes. Mr. Young, you just lost a devoted customer. I'd look for a better manager, you need one. Your dealership doesn't warrant even 1 star. You get 5 stars for being the most deceiving dealership. More

Best Customer Service Receive Ever I buy my truck Ford F-150 Raptor 18 and I call around like 3:45 Pm Sunday and the Receptionist answer the phone the correct way and tell me we wait fo I buy my truck Ford F-150 Raptor 18 and I call around like 3:45 Pm Sunday and the Receptionist answer the phone the correct way and tell me we wait for you just come and we take care I explain that I coming from sunrise Sangrass Ford and I looking for something like ASAP at soon I arrived the first impression is like VIP Service with Valet parking and great Team work later this great Sales Joe Zahradnik Especialty on Performance Vehicles by Ford this guy explain and short at time every detail of this great truck and always he is next to me we no pressure and take care me later come with littler toys for my kids and water and that close the deal inmediality because the service and great Comunication is for me number 1 thanks to Orlando for approved the negotiations. And his Finance manager for stay with me until the end and be honest all the time for my best interest More

Best Sales Guy Russ I went to several car dealer, who weren’t very helpful with what I was looking for in my price range and payments but at Wayne Atkers they were eager I went to several car dealer, who weren’t very helpful with what I was looking for in my price range and payments but at Wayne Atkers they were eager to help me, came out with exactly what I was looking for and budget. Russ has to be one of the kindest person I ever meet. More

Be-careful of the service I took my truck to pepboys because i needed a oil change and was having trouble with it starting, they checked my truck and found that the security se I took my truck to pepboys because i needed a oil change and was having trouble with it starting, they checked my truck and found that the security sensor was the problem when the light go's out the truck started just fine and it did they said that i needed to go to a ford dealer to check my keys are the code but a ford dealer had to do that so i went to Wayne Akers an told them what was going on they took my truck to the service area and after that it wouldn't even run they changed parts on it saying that was the problem i had to get a tow truck to get my truck home they said they didn't know whats going but the truck ran fine when i took it there i just had to crank it twice then it start and run great know after they got done it wont even run be-careful if you go for service there i will never go back there i just hope what ever they did i can get it running again More

DON’T DO IT BE VERY CAUTIOUS IF YOU ARE TAKING IN A VEHICLE FOR MAINTENANCE. I took my 2008 FORD F-150 in to have the spark plugs changed because of a misfire. BE VERY CAUTIOUS IF YOU ARE TAKING IN A VEHICLE FOR MAINTENANCE. I took my 2008 FORD F-150 in to have the spark plugs changed because of a misfire. After they ran diagnostics and that was the problem and it needed brakes which I also knew. It was $1169 to do everything...not cheap. When I got in my truck and drove away, and it was bogging down like crazy (barely able to climb a hill) and I live in South FL. The truck had never done this and wasn’t doing it before with the misfire. I couldn’t believe they gave it back to me the way they did, and they had “the best, most experienced tech do the work.” So I took it back and after another day of diagnostics they found a knock in the engine...not good. Not super uncommon but how do you miss that? And why wasn’t it having the issue before you fixed the spark plugs? There is no way I would have put $1169 into the truck had I known there was a knock. I would have traded it right away as is and got what money I could out of it since I still owed $8200 on the truck. They didn’t offer me any money back for a MAJOR problem they missed...and they low balled me on a trade in ($3000 for my truck). Mike’s customer service through this was great but I will not take another vehicle there much less buy a vehicle from them. So as the title says, be cautious IF you are gonna go there. More

looks like a busy dealer, people do their best My Taurus broke down late in the day - called dealer and they arranged for towing. Dropped car by 630pm when service dept was already closed. Next mor My Taurus broke down late in the day - called dealer and they arranged for towing. Dropped car by 630pm when service dept was already closed. Next morning the service manager Dawn Saraceno called and told me that they are very busy and will look at the car in the afternoon. Got there in person by 11am and the car was already in the shop, looked at, but scheduled for repair next day. Dawn is an outstanding Service Advisor I have not seen many like her even at luxury cars dealerships- prompt reply, good work ethics, straight answers. On top of that she is technically very good. She explained me in detail the diagnosis and the repair cost I should pay. Dealership management should promote her. Service dept looks short on technicians working on cars while others stay idle after the morning rush. More

service time is bad I made an appt to take my car in for service yesterday (AC),for 11:00 am. Apparently they are short on service techs. Got a call late afternoon that t I made an appt to take my car in for service yesterday (AC),for 11:00 am. Apparently they are short on service techs. Got a call late afternoon that they couldn't even look at it until the following day. I called and complained to the service mgr Melvin Hanford, who didn't even bother to return my call. Got it back finally today, late afternoon. My service tech Steve Waters said that the call center has no idea that they are short on techs. I went to Wayne Akers because Al Packer West ripped my daughter off a year ago. Wayne Akers did fix the problem, but just make sure they can actually stick to the scheduled appt time. It really messed up my schedule to be without a car for 2 days! More

Quick, courteous, honest...no surprises The sales and finance representatives I dealt with at Wayne Akers Ford were responsive, courteous, quick and honest. I reached out to them after I wa The sales and finance representatives I dealt with at Wayne Akers Ford were responsive, courteous, quick and honest. I reached out to them after I was unable to get the local Miami dealers to commit to a price without going to the dealership. Wayne Akers sales rep took all of my information, gave me an estimate for my trade, agreed to the price of the vehicle and had everything ready when I made the 90 mile drive to their dealership. There were no "surprises" with regard to my trade or the financing after I arrived. The payment terms were as agreed to via email and phone. They had me on the road with my new car in less than an hour. I will be back! More

Bought and Closed in 2 .4 Hours Excellent Staff from sales Ed Murka, finance Dave Lalla, to after market. Treated fairly and with respect. There service department is excellent no Excellent Staff from sales Ed Murka, finance Dave Lalla, to after market. Treated fairly and with respect. There service department is excellent no matter what make of vehicle you Have. One Very Happy Campler More