Wayne Akers Ford

Terrible Service!!! I have taken my Mustang GT to this service department 4 times...and they never resolved a "clunking" noise issue when turning. This has spanned over 1 I have taken my Mustang GT to this service department 4 times...and they never resolved a "clunking" noise issue when turning. This has spanned over 1 year. Now the car is out of warranty. What is really bad is that they keep insisting that the problem is fixed. Each time they said..."Oh...it was this...and we fixed it". I can go on...and on. I don't trust this service center. More

This car is going to kill me It is abhorrent that I've been to this dealership four times in 40,000 miles and my car still has the same issue. My Ford Focus falls under the cars r It is abhorrent that I've been to this dealership four times in 40,000 miles and my car still has the same issue. My Ford Focus falls under the cars recalled for transmission issues, and instead of fully fixing the problem, they just put a bandaid on it each time. My car completely slips out of gear as I'm driving down 95 on a consistent basis, it shakes so much when I accelerate that it feels like it is going to stall. I have the genuine fear that I could be killed in this car and they refuse to help me. I'm back in today after yet again having the clutch replaced in February. They are refusing me a loaner. Yet again just offering a bandaid on a serious issue. More

Worst service department This review is for the service department. I called on Wednesday and scheduled an appointment for Saturday at 12:30. I called the morning of to confir This review is for the service department. I called on Wednesday and scheduled an appointment for Saturday at 12:30. I called the morning of to confirm. I was informed they are running behind and she couldn't tell me how long the wait would be so just in case I packed everything I may need for my 12 month old daughter in case I was there for a few hours. I arrived unpacked my daughter and all of the things I packed her, her go to station #5 wait there for 20 for them to tell me that they do not have the part, but they could get it on Monday. So you can get the part in 2 days but not the 4 days that I waited for this appt. He called the agent who scheduled my service and spoke to her saying maybe, possibly, could have.....what! fault was not yours then it was hers. She scheduled the appt and checked to make sure you stocked the breaks and told me you did and scheduled the appt with my car make and model.Just rediculous. I kept my composure because my daughter was there. If I were to ever buy a Ford it would not be from this location. More

stood behind warranty work a while back i was fortunate enough to have Wayne Akers Ford fight for me to get FORD to warranty some paint/rust issue's that i was having. the fact a while back i was fortunate enough to have Wayne Akers Ford fight for me to get FORD to warranty some paint/rust issue's that i was having. the fact that they stood up for me and eventually were able to get FORD to cover the warranty with Wayne Akers covering the balance that FORD would not give says enough about this dealership......as if that was not good enough there was a spot that was overlooked by myself and the dealership, but i am very happy to say Chuck Coley (the body shop manager-who was not the manager at the original time of warranty work) stood behind Wayne Akers previous warranty work and i could not be happier. try this with your local dealership and see how far you get..i pass at least a dozen dealerships to go to Wayne Akers and i suggest that you do as well........ More

Hector Hernaiz from WAYNE AKERS THANKS FOR AMAZING SERVICE My husband and I recently bought f-250- 2018 I have never experienced a car dealership as amazing as WAYNE AKERS.Due to their amazing service, HECTOR My husband and I recently bought f-250- 2018 I have never experienced a car dealership as amazing as WAYNE AKERS.Due to their amazing service, HECTOR HERNAIZ too great care of us. Answering my questions, it’s very hard to find people who are great with costumes service and welcoming. I definitely recommend my friends and family to come here. Thank you so much HECTOR HERNAIZ AAA+++++ More

Worst experience with my vehicle Long story short...went in to do an oil change. Came out with my brand new tires rotated from front to the rear. Car service guy said this is regu Long story short...went in to do an oil change. Came out with my brand new tires rotated from front to the rear. Car service guy said this is regular and proceeds to say " you want your new tires in the back because if the ones in the front go out you can still turn but if the ones in the back go out youll swerve" Avoid going her to get maintenance done as previously noted by other reviews!! If you absolutely must come here please repeat your services and what fees will be with the salesperson/ service manager. Take an extra person as witness?? I am unable to prove i requested a simple oil change (plus new filter) and not the "works package" i was billed More

Long drive but worth it. When my 2013 F150 3.5 ecoboost 4x4 needs service I'm not afraid to drive. Service department=Steve Waters ***** Service Department manager=Rob Malf When my 2013 F150 3.5 ecoboost 4x4 needs service I'm not afraid to drive. Service department=Steve Waters ***** Service Department manager=Rob Malfatti***** Collision Department=David Cardulo***** Collision Department manager=Chuck Foley***** I live in Cape Coral, Florida. I literally drive across the state passing by numerous Ford dealerships to get to the one that I trust. Enough said..... Ron R. More

to the review before Richard I just left Wayne Akers Ford and too funny that I see the review before, I just purchased the 2018 Ford Explore advertised on the mailer, I end up pa I just left Wayne Akers Ford and too funny that I see the review before, I just purchased the 2018 Ford Explore advertised on the mailer, I end up paying with all the fees $21K since they gave $1800 more for my trade...so to Richard, you did want every person with bad credit and no money down does, instead of talking directly to a manager you talked to an employee who earn his money by commission, of course he wont give you what ever you asking for because will affect his money. hello!!! your mistake to believe on the Hired Help. Very happy with everything. oh and my name is Nancy Galles. More

Was sent The Black Card which is a down right lie. I received the Black Card promotion in the mail. Promotion good on 6/7/18-6/9/18. A week before I received the promotion I was offered $12,000 for a t I received the Black Card promotion in the mail. Promotion good on 6/7/18-6/9/18. A week before I received the promotion I was offered $12,000 for a trade in on my F-150. 2013 with 50,000 miles. Truck looks as it was when I bought in at the end of 2013. When I received the promotion I decided to contact the salesman that I dealt with for the last 4 Ford purchases. The trade in amount on the Black Card is $18,147. I received a similar promotion in 2013 that made my mind up to buy the F-150 that I currently drive. At that time Wayne Ackers honored a $16,000 trade in offer for my 2009 Ford. Similar mileage in excellent condition. This time around I was told that the trade in amount couldn't be honored. States on the Black Card trade in for the 2013 as stated previously $18,147. Also States with approved credit a 2018 Explorer, leather interior XLT for $28,995 among other vehicles. All what is stated on this promotion is bogus. Falsely advertised. Anyone who received this offer can confirm this. I was going to buy another vehicle from Wayne Akers until this scam. I have all the respect for the salesman I have had for at least 8 years. I feel sorry for this guy. He truly is a hard working, honest man that lost a sale. I will send this promotional flyer to Ford headquarters. I hope that this will open someone's eyes. Mr. Young, you just lost a devoted customer. I'd look for a better manager, you need one. Your dealership doesn't warrant even 1 star. You get 5 stars for being the most deceiving dealership. More

Best Customer Service Receive Ever I buy my truck Ford F-150 Raptor 18 and I call around like 3:45 Pm Sunday and the Receptionist answer the phone the correct way and tell me we wait fo I buy my truck Ford F-150 Raptor 18 and I call around like 3:45 Pm Sunday and the Receptionist answer the phone the correct way and tell me we wait for you just come and we take care I explain that I coming from sunrise Sangrass Ford and I looking for something like ASAP at soon I arrived the first impression is like VIP Service with Valet parking and great Team work later this great Sales Joe Zahradnik Especialty on Performance Vehicles by Ford this guy explain and short at time every detail of this great truck and always he is next to me we no pressure and take care me later come with littler toys for my kids and water and that close the deal inmediality because the service and great Comunication is for me number 1 thanks to Orlando for approved the negotiations. And his Finance manager for stay with me until the end and be honest all the time for my best interest More