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Wayne Akers Ford - Service Center

Lake Worth, FL

4.4
3,522 Reviews

3,522 Reviews of Wayne Akers Ford - Service Center

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March 11, 2024

Erik is always ready to assist when I call he keeps me informed every step of the way. Erik has excellent customer service skills. Always a pleasure and smooth when Erik is the service rep. More

by GREENDEMON25
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Erik Hoffman, Erik Hoffman
March 11, 2024

Most of the work was for recalls. The shop did great. A little too long. You need shuttle service. The recall parts were a big safety issue. Telling me my driveshaft might fall off b More

by RLRCOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Wayne Akers Ford responded

We appreciate your feedback and are eager to better your return experience.

March 11, 2024

She had great communication with me about what was going on with my truck. My truck was repaired quickly and I received it in perfect condition More

by idel71
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeans
March 10, 2024

Car is still running okay. so far so good I don't seem to have any window washer fluid although I it was filled prior to the service More

by ayonicole1
Recommend Dealer
Yes
Employees Worked With
Kenya
March 10, 2024

Amazing thx Khristian Ramírez The best service always from my service advisor Khristian Ramirez. I want to thank my service advisor Khristian Ramirez for taking the time to explain to me what my vehicle More

by ENRIQUEBLANCO77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Khristian Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khristian Ramirez
March 09, 2024

very poor communication on service related issues Very poor phone service Other than that a good experience More

by PZAHENSKY
Recommend Dealer
Yes
Employees Worked With
Steve
March 09, 2024

They didn't replace the lug nuts on my truck and the wheel fell off and was damaged More

by Jennifer.woodward04
Recommend Dealer
No
Employees Worked With
Yankiel Vilches
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yankiel Vilches
March 09, 2024

Everything was great. They picked up my truck from the house and dropped it off. More

by NEALPARKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Buchanan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Mcdiarmid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Orlando Menendez
March 08, 2024

Service was good. Internet is HORRIBLE in the waiting room. I was unable to work remotely. I won't be able to do that again ever. Would be great if they fix the guest More

by RabbitHole
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben
March 08, 2024

Danielle is the best in the service department She is very informative. She keeps in contact with me and makes sure the work is done to my satisfaction More

by MARGARETMISKO
Recommend Dealer
Yes
Employees Worked With
Danielle Mcdiarmid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Mcdiarmid
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