Wayne Hyundai

Would not recommend this dealership to anybody. Made an appointment to return my leased car & test drive a new one. Arrived at the dealership only to be told really rudely by the salesman that they do not appointment to return my leased car & test drive a new one. Arrived at the dealership only to be told really rudely by the salesman that they do not do lease returns on Saturday. I explained that I had made an appointment for this specific purpose & asked to speak with the person I had made the appointment with. The salesman (who turned out to be the manager!) continued to be really rude when I asked why the person I made the appointment with didn't tell me that they do not do lease returns on Saturday & also didn't tell me that I needed to get the car inspected first. Giving them one star coz at least the lady at the front desk was polite & finally helped me return my car. Obviously I did not test drive a new car with them. If the manager himself is so rude, cannot imagine what the other sales people are like. DO NOT go here if you want a pleasant car buying experience! More

I am sad to write this review since I was so excited to receive an excellent auto purchase quote from the Union Plus/True Car website. I spoke with ASHLEY in sales and she told me the vehicle was availabl receive an excellent auto purchase quote from the Union Plus/True Car website. I spoke with ASHLEY in sales and she told me the vehicle was available and would check to confirm price & would call me back. I waited a few HOURS & called her back which at that point she passed me off to AJ (2nd clue) I gave him all information and he said he would get back to me. I also requested a copy of window sticker via email (never received). I called AJ back & he said he was working with another customer and waiting for his manager JAY to get back to him. I asked to speak with his manager and was put on hold & then disconnected (another clue?). I called back and AJ said JAY would get back to me. AJ did call back to see if his manager had reached out to me - NO! and said he would check on it. No call backs, no sale & no honoring the price they are advertising with truecar.com This seems to be just another dealership that plays the game. More

Mislead by Salesman If I could give this dealership 0 stars I would. I visited this dealership on July 31st with my father to lease my first car: the 2020 Kona. My sale If I could give this dealership 0 stars I would. I visited this dealership on July 31st with my father to lease my first car: the 2020 Kona. My salesman’s name was Zach and we agreed on a monthly payment of $219 a month with $2,000 down with my $1,500 trade in with my dad co-signing with me. I gave them my credit score, which I had just checked and it was in the good-excellent range. I was in the thick of the deal: they even called my insurance company so I could put the car under my policy. I was on the phone with my insurance company for over an hour and 15 minutes. Finally, the insurance was changed, my old car was traded in and at 9:45pm I finally think we’re going to sign the papers and get out of there with my first car! The manager pulls us into his office and tells us that our credit scores are not in the right “tier” and the monthly payment is going to increase a bit. I asked how much and suddenly our agreed price of $219 increased to $245! Being a graduate student and working full time as a special needs teacher’s aide, that monthly price is not in my budget. They completely played a game with me and I am extremely dissatisfied with my experience here. After having to wait in the parking lot at 10:30 at night trying to change my insurance back so I can drive my old car home, I left that dealership feeling duped and disappointed. I won’t be giving this business any of my money. More

They didn't surprise me People don't buy Hyundai cars not because cars are bad, but because Hyundai dealers are dishonest. Don't bother to chat online and negotiate becaus People don't buy Hyundai cars not because cars are bad, but because Hyundai dealers are dishonest. Don't bother to chat online and negotiate because they don't honor. Artiles (forgot his first name, who cares?) gave me a quote. At the dealership, Yanal said the price is impossible and offered me ZERO DOLLARS for my trade-in, VW Alltrack. Carvana pays much more. My conclusion: Online sales guy mindlessly throws a random number to lure customers. You drive 30 mins and at the dealership, they rip you off. It's the 21st century, but the most, if not all, low-end dealers are still in the 1980s. A typical car shopping nightmare story. Wish Tesla takes over the entire auto industry. Be careful many employees are not wearing masks. Yeah, they didn't surprise me at all. More