Wayne Mazda - Service Center

Tried to get a device scheduled and was told was told I could get it in 2 months! could get it in 2 months! More

On 11-13-23, I had a service appointment for oil change under life program, and the SAFETY RECALL 6023G-NHTSA Campaign Number 23V-487. My appointment was schedule for 9:30AM, and I also requested to have under life program, and the SAFETY RECALL 6023G-NHTSA Campaign Number 23V-487. My appointment was schedule for 9:30AM, and I also requested to have my tires rotate. After waiting 3.5 hours around lunch time, I was approached by RODGER MOREL, notified me was an issued fixing the recall and was offered a loaner car. By the end of the day I got a call that my Mazda was ready and serviced. To my surprise when I received the invoice and paying my bill I noticed my tires were never rotated because was not mentioned in the invoice, also my recall was never completed. I questioned Mr. Morel and he stated the recall was never completed because the technician was not able to complete additional parts were required. He also persuade to guarantee me the tires were rotade and hand wrote and signed the invoice himself. Two weeks later I have not received a phone call to have my recall service to be complete, but I got an email a week ago stating my tires are overdue to be rotated. So this confirms that my tires were never rotated. I have been service my Mazda at Wayne Dealership for the last five years, but I lost trust in the service department at this location. More

ABSOLUTE DEGENERATE xxxxxxxx. They sold me a certified pre-owned 2018 Mazda CX 5, and it TURNED OUT TO BE A LEMON. Less than two years after purchase, still under warranty, the ca They sold me a certified pre-owned 2018 Mazda CX 5, and it TURNED OUT TO BE A LEMON. Less than two years after purchase, still under warranty, the cars PCM (computer) failed. The service department, managed by a kid named Nick Di Piano, is a fetid cesspool of arrogance and condescending attitudes. I have documented evidence of them lying repeatedly to me about the source of the problem with my car. They somehow managed to screw my odometer on a previous service appointment, and little Nick is using this as justification to void my warrantied repairs. To make matters worse, little Nick, blames me, the customer for tampering with the odometer, which is a CRIME! Out of desperation, I’m stuck paying $2,000 for a warrantied repairs this crap hole dealership refuses to honor. Money I can’t afford, and is literally taking away from food and other necessities from my kids. I was fraudulently sold a crap car with a crap PCM and God knows the correct mileage. Car is worthless less than two years after I bought it. This dealership must be avoided. Hopefully shut down and little Nick can go deliver $10 pizzas for Dominoes for a living. More

The sales department is great. However, service is TERRIBLE. The service manager Daniel gives me a hard tie every time I bring my car for an oil change. Last oil change I had my ca However, service is TERRIBLE. The service manager Daniel gives me a hard tie every time I bring my car for an oil change. Last oil change I had my car started leaking oil. They swore up and down they tightened the plug. Tried telling me it was leaking from the head gasket and it had been for some time. 1. It WAS leaking oil back in April of 2022. That issue was fixed. 2. The last time I brought it there the mechanic said in the video NO LEAKS. Took my mechanic 5 minutes to see it was leaking from the oil plug. He tightened it and low and behold...no more leaking. I lost about a quart of oil. Service manager refuses to take my calls More

We love our new Mazda CX-5, but unfortunately have a problem with one of the key FOBs that is not working properly. The car only has 300 miles, so a bit surprising to have a problem this early. But more problem with one of the key FOBs that is not working properly. The car only has 300 miles, so a bit surprising to have a problem this early. But more disappointing that Wayne Mazda service told me I need to wait 31 days until they have an appointment available to get it fixed. Update: another local dealer offered to take me same day, and when I couldn’t do that, gave me an appointment two days later. I was in and out of their Service dept in 15 minutes. Wayne Mazda will not be getting any of my future maintenance or other business. More

Sales dept is really great but service dept not so much. This was not my first time in Mazda of Wayne and once again I am very disappointed. My first time oil change since I purchased my Mazda and they left This was not my first time in Mazda of Wayne and once again I am very disappointed. My first time oil change since I purchased my Mazda and they left oil all over the place. I have pictures taken because I could not believe they didn’t ever clean it after oil change. Also they didn’t even bother adding any wiper fluid as other dealerships does all the time. It is empty now and I will have to do this myself. This is really not the best service I have received. I am disappointed in Wayne service department I was hoping this time they will do better than last time but nothing changed. More