224 Reviews of Wayne Mazda - Service Center
Service and sales Thanks to the sales manager Travis and the service manager Nick working together with Nikita at the service desk and Dave in the garage For always wor Thanks to the sales manager Travis and the service manager Nick working together with Nikita at the service desk and Dave in the garage For always working with me to make sure satisfaction is 100% guaranteed. Some service teams say it, Wayne Mazda’s team does it. Nice and knowledgeable, it’s a combination that continually works. And that’s why I’m on my third lease. Thanks!! More
First service appointment This was the first service appointment for my newly-leased Mazda CX-5. I am new to the Mazda brand and this dealership. I love that oil changes are fr This was the first service appointment for my newly-leased Mazda CX-5. I am new to the Mazda brand and this dealership. I love that oil changes are free here at Wayne Mazda. Everyone was extremely courteous and professional, and provided me frequent updates on the progress. There is plenty of space to relax and complimentary coffe and pastries were available. Worth the trip for routine maintenance. More
Very Accommodating Very helpful and when I had a small problem, it was correctly quickly and without hesitation. The people are very friendly and helpful with any probl Very helpful and when I had a small problem, it was correctly quickly and without hesitation. The people are very friendly and helpful with any problems. More
Service review The service department was extremely helpful with the repair and providing a courtesy vehicle for the duration of the part which was on back order. Th The service department was extremely helpful with the repair and providing a courtesy vehicle for the duration of the part which was on back order. Thanks! More
Not particularly kind. Listen, I get it. There are things that go wrong with cars. But, when you tell someone that they have to pay $420.00 to fix a trunk latch that broke B Listen, I get it. There are things that go wrong with cars. But, when you tell someone that they have to pay $420.00 to fix a trunk latch that broke BEFORE THE CAR IS EVEN PAYED OFF, then you have to expect that people will be anxious. As such, the customer service representatives could be nicer when dealing with folks. Especially because, it's happened before. I had to pay $500.00 once before to fix a sensor that had gone bad. Again, all before car was payed off. It can be frustrating. So, to be honest, I got a lot of "I don't care" from the people at customer service. I was also trying to figure out a way to get a van to take me home (because it was quite late) and they weren't particularly helpful with that. It was an overall frustrating day, with patronizing folks who could have at least offered some kind words or helpful coupons. But, alas, it didn't happen. More
Excellent Everything was excellent! Everything efficiently, reliably and reliably! Even the car has been washed out! I'm delighted! I would definitely recommend Everything was excellent! Everything efficiently, reliably and reliably! Even the car has been washed out! I'm delighted! I would definitely recommend to others! The best! More
Disappointed. I bought a brand new cx5 from here and was happy until I realized I got a lemon. I kirseng the car in for service and they said minimum 4 weeks to fix I bought a brand new cx5 from here and was happy until I realized I got a lemon. I kirseng the car in for service and they said minimum 4 weeks to fix it. I called 2 weeks after leaving my car there to find out what's going on. I got transferred 4 times. I was on the phone for over 20 minutes and spoke about 90 seconds to a human. Finally I started getting aggressive on the phone and was told minimum 4 more weeks cause the parts are on back order. I was so stressed out I started looking up lemon laws. I ended up taking to an attorney and told him my situation and he said you have a legitimate claim. I told him I don't want no money I just want a new car. My car is less than 7 months old and has been in the shop 2 months of it. Lawyer contacted Mazda without me knowing. I got a call the next day from Wayne Mazda saying my car is ready. I was shocked cause couple days earlier the said still 4 weeks. When I asked to speak to the mechanic the service manager came out. A very rude man named Nick. I asked him if they fixed the sensor issue too because the car would brake on its own. He said im not allowed to talk to you cause you talked to a lawyer. I explained my concern about the car self braking since I didn't see anything on the work order about it and he told me that, listen to this, that the injectors are replaced abd that's what was causing it. How can fuel injectors cause automatic braking? He said call mazda we can't help you. My car had been working on 2 cylinders since I bought it and is still not fixed. I recommend wayne mazda to so many people. I was actually gonna get my new mazda from them if the manufacturer was gonna replace it. Now I wouldn't get a car from them if they paid me to drive it. Trust me stay away. More
Excellent customer service I will gladly recommend this dealership to anyone that is in the market for a new car. they even have a shuttle service that can take you where you w I will gladly recommend this dealership to anyone that is in the market for a new car. they even have a shuttle service that can take you where you want to go while you wait for your car to be serviced. More
Brought car in for routine maintanence. Very friendly employees. everyone treated me great. Service was completed in a timely manner. snacks were provided while I waited. Service area and Very friendly employees. everyone treated me great. Service was completed in a timely manner. snacks were provided while I waited. Service area and showroom floor is very neat and clean. More
xxxxty dealership that only cares about making a sale Good luck after they sell or lease you a car. You are on your own and can't get any support. Get in the back of a very long line and 30 seconds of att Good luck after they sell or lease you a car. You are on your own and can't get any support. Get in the back of a very long line and 30 seconds of attention when you finally make it to the front. More