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Wayne Subaru - Service Center

Pompton Plains, NJ

4.4
78 Lifetime Reviews Review Dealership

78 Reviews of Wayne Subaru - Service Center

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May 19, 2020

"Simple,easy,no hagle transaction. Everyone was friendly..."

- elmhill1

Simple,easy,no hagle transaction. Everyone was friendly and respected social distance rules. This is my fourth lease from Wayne Subaru. I have no complaints

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Recommend Dealer
Yes
May 25, 2020 -

Wayne Subaru responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

March 03, 2020

"Excellent service with courteous staff. I only wish..."

- yotatacoma21

Excellent service with courteous staff. I only wish there were more opportunities for Loaner cars. However, the staff was quick in getting me in and out within a reasonable amount of time. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2020 -

Wayne Subaru responded

Hi there, we really appreciate your great feedback! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. We hope you have a great day!

March 03, 2020

"ABSOLUTLEY HORRIBLE"

- PEACH1119

Totally inept group of people report to work at Wayne Subaru Service department. I absolutely would never recommend this dealership or service departmentt to anyone.

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Recommend Dealer
No
Employees Worked With
Shayna and Darlene
March 02, 2020

"great service"

- LEW3

From the initial phone call to a greeting upon entering the service center they were polite, helpful and truly seemed that they wanted to give great service. They made sure everything was right when they returned my vehicle and followed up to check that it was all working properly.

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2020 -

Wayne Subaru responded

Hi, we really appreciate your great feedback! We hope you continue to choose us for all your automotive needs! Take care!

February 23, 2020

"Excellent device and sales department Love my Subaru and..."

- chuck_sabino

Excellent device and sales department Love my Subaru and all people at dealer I would recommend your dealership to all I know thanks again for your service

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Recommend Dealer
Yes
Employees Worked With
Other Employees : John Picorale
Mar 05, 2020 -

Wayne Subaru responded

Chuck, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

February 17, 2020

"Great service. However over $400.00 for a key and a..."

- rsalbecker

Great service. However over $400.00 for a key and a transmitter key is a little steep. My last subaru cost me $1.50 for a key.

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2020 -

Wayne Subaru responded

Hi, we really appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!

February 17, 2020

"I got the the service department before it actually..."

- bengio

I got the the service department before it actually opened. Roy saw me standing there, opened the door and processed my information. He was very accommodating, pleasant and professional. Highly recommended!!!

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2020 -

Wayne Subaru responded

Bengio, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

February 16, 2020

"quick, efficient and polite! "

- patlukacsko

Most service centers take too long, indifferent and not polite. This service center did not I would suggest is moving the make me wait with my appointment check in. The wait area was comfortable and well lit. The one thing I would recommend is moving the restroom and it should not be unisex.

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2020 -

Wayne Subaru responded

Hi, thank you for your kind words! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Wayne Subaru!

February 12, 2020

"good service work"

- SurfCityLee

Went in for scheduled maintenance and oil change. Pricing for some services were less than stated in website when I made the appointment. Work performed was as requested but done faster than estimated.

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2020 -

Wayne Subaru responded

Dennis, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

February 11, 2020

"Service delivered as committed"

- dennis.blahut

I arrived a few minutes early but checking my car in started immediately. The shuttle driver was available in a few minutes, The service was completed in the estimated time and I was promptly picked up at home and brought back to the service center. The price was slightly below estimated. Nothing was done that wasn't discussed and only what was needed was done. Shayna did an excellent job in estimating the job, making the appointment and completing the transaction.

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Recommend Dealer
Yes
Employees Worked With
Shayna
Mar 05, 2020 -

Wayne Subaru responded

Dennis, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

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