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Wayne Subaru - Service Center

Pompton Plains, NJ

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119 Reviews

119 Reviews of Wayne Subaru - Service Center

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January 08, 2022

Honest, friendly, great service all around. My car was ready when promised as always. Thanks More

by Jcascio13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian and Steve from Hamburg service location
Jan 10, 2022 -

Wayne Subaru responded

It's our privilege to serve you! Thanks for trusting Wayne Subaru with your service needs - we look forward to your next visit!

January 04, 2022

The representatives were super super friendly . They even went out to my car to retrieve my insurance card for the loaner. When my car wasn’t going to be finished on time the representative called me and t More

by Bgoo07456
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Trudeau
Jan 04, 2022 -

Bgoo07456 responded

They have a dedicated and professional staff and I would recommend Wayne Subaru to anyone.

Jan 06, 2022 -

Wayne Subaru responded

Wow! Thank you so much for the kind words and five-star rating! We're happy to hear your representative took such great care of you while your vehicle was here at Wayne Subaru! We look forward to seeing you next time!

January 04, 2022

Great service! Very thorough quoting especially on tires. Great explanation of what should be done at the time of service. They will answer your questions or look into issues you may be having if explained p More

by BLS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Wisneski, Dan Trudeau
Jan 06, 2022 -

Wayne Subaru responded

It makes our day to hear that our customers have had a great visit to Wayne Subaru! Thank you for taking the time to tell us that we made your experience worthy of five stars!

December 20, 2021

Amazing service. Highly recommend to my friends and neighbors. I made an 8AM appointment was in and out in a very short time. Thank you! More

by Amy26amy26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Trudeau
Dec 20, 2021 -

Wayne Subaru responded

It was our privilege to serve you! Thanks for visiting our team here at Wayne Subaru and please don't hesitate to reach out if we can be of service again in the future!

December 17, 2021

I came to this Subaru dealership in Wayne because I was very unhappy with the way I was treated at the dealership where I purchased my car. I have been treated very kindly at this dealership on Hamburg Tur More

by RichC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Trudeau
Dec 20, 2021 -

Wayne Subaru responded

Thank you for taking the time to share your experience at Wayne Subaru! We hope future customers see your kind review, and choose to come here as well!

December 16, 2021

Thus is a service only facility. I would expect it to be cleaner and more comfortable. The bathroom is through a dark, dirty storage hallway and let’s just say, has seen better days. No paper towels. How ab More

by ramsfam74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Trudeau
Dec 16, 2021 -

Wayne Subaru responded

Thank you for your honest feedback. We appreciate you rating Wayne Subaru!

December 15, 2021

I have had nothing but great experiences, both with sales and with the service group, at Wayne Subaru. Everyone I’ve worked with has been friendly, professional, and customer focused. More

by MAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Kopack
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m not certain of the names of those I’ve worked with in Service; everyone I’ve interacted with in the department has been great to work with!
Dec 16, 2021 -

Wayne Subaru responded

Thank you for your 5-stars! We're so happy that our team worked hard during your recent appointment! See you next time at Wayne Subaru!

December 09, 2021

Waiting area needs lots of work. Worn out chairs etc. not a pleasant atmosphere at all. More

by Djp3754
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Durkin
4.0
This rating includes all reviews, with more weight given to recent reviews.
September 21, 2021

Kayla took her time to explain all new car features. She was courteous and thorough. My apology for not mentioning this yesterday in the review form I had to complete. As I was late for another appointment More

by Ani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla, David Fried
Sep 22, 2021 -

Wayne Subaru responded

Thank you for your review, Ani! We're glad Kayla could help. We hope to see you next time at Wayne Subaru!

May 17, 2021

Wayne Subaru is an absolute pleasure to work with!! Every employee involved in the process was kind, courteous and expedient! Not only did we find the exact Subaru that we were searching for, our sales assoc More

by Subaru 1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Manger Jerry C., David Fried, John Greenwald
May 17, 2021 -

Wayne Subaru responded

We are so happy that you had such a great time at Wayne Subaru! Thank you so much for this kind and thoughtful review!

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