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Weatherford BMW of Berkeley
Berkeley, CA
697 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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697 Reviews of Weatherford BMW of Berkeley
August 23, 2023
I purchased a 2024 X5 on 8/22/23, I made the deal over the phone with Kevin Thomas and received electronic conformation from him for the price. It was extremely easy and hassle free, Kevin arranged for the phone with Kevin Thomas and received electronic conformation from him for the price. It was extremely easy and hassle free, Kevin arranged for a LYFT to pick me up from the Oakland Airport. A short time later, I was driving my new X5 home. More
by Holly Egan
Employees Worked With
Kevin Thomas
Helpful August 03, 2023
My wife and I recently had the pleasure of purchasing a 2024 X7 from Weatherford, and our experience was truly exceptional, all thanks to our outstanding salesman Kevin Thomas. From the moment we started t 2024 X7 from Weatherford, and our experience was truly exceptional, all thanks to our outstanding salesman Kevin Thomas. From the moment we started the custom ordering process back in April, to the exhilarating day we drove our new BMW home, Kevin's dedication, professionalism, and attention to detail shone brightly. Kevin's extensive knowledge of BMW vehicles was evident throughout the entire process. He patiently guided us through the various packages and purchase options, ensuring that we made an informed decision tailored to our preferences and needs. His passion for BMW cars was contagious, and it made us even more excited about our purchase. What truly set Kevin apart was his unwavering commitment to ensuring our complete satisfaction. He went above and beyond to accommodate our busy schedules, maintaining communication in ways that were convenient for us. He meticulously addressed every question and concern, leaving no stone unturned. It was evident that he genuinely cared about making this experience smooth and enjoyable for us. Even on delivery day, the exceptional service didn't waver. We were introduced to Kevin's BMW genius Sundar who took the time to walk us through every feature of our new X7, ensuring we were comfortable with all the new technology and functions. His enthusiasm and expertise reaffirmed that we had chosen the right dealership. In a world where customer service can sometimes be lacking, Kevin Thomas truly stands out as a shining example of what exceptional service should be. We are absolutely thrilled with our purchase and owe it all to Kevin and his team. Without a doubt, we will recommend him to our friends and family, and anyone in search of a BMW should look no further than Kevin Thomas for a seamless, enjoyable, and memorable car-buying experience. More
by HOF45
Employees Worked With
Sundar Thomas, Kevin Thomas, Andrew Lam, Bobby Roberts, Blair Robinson
August 03, 2023
The sales force were very helpful responding to inquiries I had. Only issue I have with Weatherford in Berkeley is its location. The traffic could be bad and test driving around the dealership is limited. I had. Only issue I have with Weatherford in Berkeley is its location. The traffic could be bad and test driving around the dealership is limited. More
by jsk
Employees Worked With
Jivan Kemper, Jimmy Tu
July 18, 2023
Pleasant staff and very helpful. Problem with the IT signatures which made the purchase a drag. (5h) Total. Not the fault of staff Problem with the IT signatures which made the purchase a drag. (5h) Total. Not the fault of staff More
by Nitram2244b
Employees Worked With
Nayan Pandey
June 16, 2023
The courteous and immediate responses from Weatherford BMW are exemplary! In particular Kevin Thomas the Sale Representative was incredibly kind, knowledgeable and attentive! I could not recommend both We BMW are exemplary! In particular Kevin Thomas the Sale Representative was incredibly kind, knowledgeable and attentive! I could not recommend both Weatherford BMW and Kevin Thomas more highly! Just Fantastic!!! More
by rkittma
Employees Worked With
Nick, Wyatt, Kevin Thomas, Sue Luo
June 08, 2023
Poor service, and poor accountability. Not to be trusted. My car had been serviced at Weatherford a few months ago, with suspension work done. The alignment done at that time was not do Not to be trusted. My car had been serviced at Weatherford a few months ago, with suspension work done. The alignment done at that time was not done properly, so the outer edge of the right front tire had completely worn to show the radial threads in about 1,000 miles, while the rest of the tire was fine. I took it in for service for tire replacement (not far from needing replacement as it was) and alignment (which I requested be done complimentary). Agreed, then didn't do the work, and now that I don't have the worn tires to prove the issue, want me to pay for an alignment. More
by david s
Employees Worked With
Service Dept
April 24, 2023
This dealership has the worst customer service. Their service department is truly terrible. They have made me pay for then get reimbursed for covered contracted service, made me check with parts wh Their service department is truly terrible. They have made me pay for then get reimbursed for covered contracted service, made me check with parts when I asked if my part was in stock for my scheduled service, returned my vehicle with all of my settings reset, and refused to guarantee my vehicle returned same day for an oil change when it was to be brought in at 8 a.m. They are rude, unhelpful, and I will never take my vehicle to them again. More
by CB
Employees Worked With
None of the people I spoke to are listed.
