Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Weatherford BMW of Berkeley

Berkeley, CA

4.1
702 Reviews
Call Dealership (855) 571-5269
View Awards

735 Ashby Ave

Berkeley, CA

94710

Directions

By Type

702 Reviews of Weatherford BMW of Berkeley

June 19, 2013

I was in the market for a CPO BMW in May. I contacted their Internet sales department as they seemed to have one of the higher inventories in the Bay Area, especially for 3-series 'verts. I was routed t More

by phatonycmu1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Phan
Report | Print
Jun 24, 2013 -

Weatherford BMW of Berkeley responded

Hi there, My name is Jenn Bishop and I am one of the managers here at the store. I wanted to just write you and thank you for your feedback. I know that negotiations over the phone, or email can be difficult because you have not even seen the car yet in person. However Chris should have contacted on of his managers and we would have been happy to work with you on the pricing over the phone. I wanted to just reach out to you and first off apologize and secondly say that if you or anyone else is in the market for a new or a pre-owned car I would be happy to work with you directly and offer you the no hassle approach you were looking for. Jenn Bishop Weatherford BMW 510-761-6577

Jun 24, 2013 -

phatonycmu1 responded

Jenn, Understood on "remote negotiations" being somewhat of a frustrating process. If the dealership wasn't 30 miles away on the other side of the Bay, I would have preferred to knock it out in person. Chris is one of the least skilled sales professionals I've ever dealt with. I am a sales professional myself and have spent the last 7 years in direct sales for enterprise software to global organizations in Manhattan. My experience with Chris from an Internet-reach perspective actually managed to negate any advantage Weatherford had in terms of inventory (which is really sad given the number of 3-series convertibles that seemed to be in stock there). I understand the need for an Inet sales desk to filter out active leads. Unfortunately this employee's impressions heavily impacted my view of the dealership as a whole. Stonewalling me from speaking to a manager, spitting out used car sales cliches like a gumball machine, and generally not seeming to have any respect for my time turned me from an active buyer to thanking my stars when another dealer had an acceptable model in stock. I appreciate your followup as it does help. Unfortunately, at this point I'm going to be out of the market for a car for a few years having purchased cars for both myself and my wife recently.

Jun 24, 2013 -

Weatherford BMW of Berkeley responded

Again - thank you for your input. I will be sure to work further with Chris on this and for taking the time to write me back.

June 12, 2013

This dealership is horrible!,worst dealer in the whole world now you can tell that I hate this place well you are correct I do hate this place I don't reccemend this place, jv huynh said the car is on its More

by DylanLope
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JV Huynh
Report | Print
Jun 13, 2013 -

Weatherford BMW of Berkeley responded

Hi there, My name is Jenn Bishop and I am one of the managers here at the store. I wanted to just write you apologize that you had such a bad experience. I also would like to ask you a couple of questions about what happened so that we can assure that this doesn't happen in the future. After reading your post it sounds like you were looking to get a car that was on its way from Germany to maybe us or another dealership. Dealers trader cars with each other very often when we have customers that want a car that we might not have. I am guessing that might be what happened here but I would love to hear from you what happened. I would also love to know if there is anything I can do to help you in getting a new car. Please let me know. Jenn Bishop Weatherford BMW 510-761-6577

June 03, 2013

Guy Parrish and the rest of the team at Weatherford made buying my car a breeze. I'll certainly be returning the next time I need to purchase a car. More

by johngetze
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Guy Parrish
Report | Print
May 13, 2013

i am very happy with this dealership. John was the right person and he helped us pick the right car.He was not at all pushy with the sales but in fact helped us to make the right decision. More

by saptu99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
April 30, 2013

Very good experience. Had to wait for delivery and was always informed of status. The2013 BMW 328i and all its inovations was kind of mind blowing and unexpected. I am an IT guy by profession and wasn't r More

by dgtusa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
February 28, 2013

Do not buy from here! Had an awful experience and nothing but problems since I got my car. The salesman didn't follow through and mis-represented the vehicle. The sales manager never returned my ca More

by Shylia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Renold Victor, Kathleen Ingrim
Report | Print
Mar 28, 2013 -

Weatherford BMW of Berkeley responded

Hi, My name is Jenn Bishop and I am the Marketing Manager for the store here. I am really sorry to read that you had such a bad experience. I would love to find a way if possible to make this right by you. Is there anything we can do to help resolve these issues? Jenn Bishop Weatherford BMW 510-761-6577 Direct

Apr 01, 2013 -

Shylia responded

Hi Jenn, Unfortunately on the sales side with the vehicle there is nothing more that can be done. I had so many problems with the vehicle and worked with BMW of North America to try and clear up my issues because I never heard back from Joseph Crow. I ended up taking a loss and selling the vehicle. At this point the only thing I am waiting on is my refund for the vehicle warranty I purchased. I had a couple of conversations with Kathleen Ingrim about the cancellation and sent her the necessary paperwork about a week ago. Per our discussions I paid $2865.00 for the warranty and will take a loss of about $79.58 a month on the warranty which picked up mid-December when the factory warranty ended. I haven't heard back from Kathleen yet about the refund and I am hoping that once again this isn't something that goes wrong and I don't get the money back that I am entitled too. This seems to be the pattern in my dealings with this dealership. That is really the only thing left for me to deal with and then I will have no further business with Weatherford. I do appreciate your response. Thank you.

Apr 04, 2013 -

Weatherford BMW of Berkeley responded

Sorry to hear that things did not go so well but I am glad to hear that you are almost at a solution that you find satisfactory. I checked into the warranty with Kathleen for you and she said that we had sent your refund claim to AUL for processing. Once we receive the refund we will be getting you the money right away. Thank you for your patience we are just waiting on the third party. Please let me know if there is anything further now or in the future that I can help you with. Jenn Bishop Weatherford BMW 510-761-6577

Apr 04, 2013 -

Shylia responded

Hi Jenn, Thank you! I just recently got an email from Kathleen saying we are waiting on AUL. My concern now is that I spoke with AUL directly and the information they provided about my refund is completely different from what Kathleen and I discussed before I cancelled the warranty. They are stating I would only get about half of the money back and Kathleen told me I paid $2865.00 and this warranty started when the factory warranty ended mid-December and that I would only lose out on a few months at $79.58 a month. This is not what AUL said. They said I would only get about 52% back which doesn't sound accurate. I hope they are wrong and I get back what Kathleen and I discussed because I should be entitled to it as I was only in the contract for 3 months. Thanks again! Shylia

February 21, 2013

I have had the pleasure of dealing with Joseph for years and could not be happier to see him as Weatherfords General Sales Manager, especially with the tasteful, new renovation. Joseph is not even the sligh More

by jerr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
January 02, 2013

renold was great. he made the purchase easy and fast. he addressed all my questions regarding my purchase. he was a pleasurer to work with. he was straight forward and worked with me to purchase the vehicle More

by gburchard2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renold Victor
Report | Print
January 02, 2013

A nice buying experience. Nice open honest communication with John Meier that led to our purchase of a car and our trade in. Finance dept David Manalo was efficient and friendly. So far the car has been gr More

by Aaronccox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Report | Print
December 22, 2012

Renold Victor provides excellent customer sercices. He is doing his best to help us with the purchase. Very nice and friendly staff, a lot of inventory. More

by richjeff98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Renold Victor
Report | Print
1
...
60
61
62
...
71