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Webb Hyundai Highland

Highland, IN

Overview
Employees
Reviews
Vehicles
4.5
1,161 Reviews
Why Choose Webb Hyundai Highland For Your Next Vehicle? - We Feature Indiana's #1 best Selection of New Hyundais to choose from - Unlimited Free Car Washes With Any NEW or USED Vehicle You Buy From Us! - Read Our Community Wall, featuring letters and articles of some of the local organizations and charities we've teamed with. - #1 Service Satisfaction Dealer When It Comes To Servicing Your Hyundai! - Shuttle service up to 15 miles while waiting for your car to be serviced with us! - Complimentary coffee and beverages available in our wait
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9236 Indianapolis Boulevard

Highland, IN

46322

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Showing 1,161 reviews

March 01, 2023

Horrible customer service from this woman. Very dismissive. rude, and unhelpful. I've already reported her to her manager Katie. More

by Scott
Service Communication
Recommend Dealer
No
Employees Worked With
Lisa Sprouse
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Mar 02, 2023 -

Webb Hyundai Highland responded

Thank you for taking the time to share your feedback with us, we are so sorry that this happened and will have a Manager reach out to discuss this further.

Mar 03, 2023 -

Scott responded

Twice now I have encountered the same rude and disrespectful employee in the service department named Lisa. Extremely rude and dismissive. Refuses to answer any questions that I have as if I’m a nuisance to her existence. I already reported her to Katie the service manager and Laurie the Sales Manager. The first encounter was when I was dropping my car off to get serviced. The second time was tonight- 3/1/23. My car has been sitting in their lot for going around 4 weeks now while I wait on my insurance adjuster to come out and inspect the car. Since I couldn’t reach the adjuster, I decided to call the service department to get an update seeing if the adjuster has contacted them. Lisa answered the phone and flat out refused to answer any of my questions and said that since she’s not “assigned” to my car, she can’t help me. All I was asking her was if she knows if the insurance adjuster came out to look at the car because I couldn’t get ahold of him. She refused to even pull up the notes on my car on her computer to just check for me. It’s very simple to just look on the computer and give me an answer, but no she refused to do this and kept repeatedly telling me- “I’m not assigned to your car, I can’t answer any questions.” Horrible customer service. I’ve honestly had enough of her. I ended up driving out there 30 minutes away from my home to pay my diagnostic fee and pick up my car to take it somewhere else. When I got there and said I just want to pay my bill and take my car home, she refused to give me MY car. Once again she said- “I can’t help you, you’ll have to wait until your service advisor comes in tomorrow morning.” I told her again that I want my car, I’ll pay the fee and take it elsewhere. She then said she had no idea where the keys and paperwork were and that she could not help me and once again—->I would have to wait until tomorrow until my “assigned” service advisor comes in. This woman REFUSED to go find the keys and paperwork to my car. After a few choice words from me, Laurie the Sales Manager heard what was going on and came from her desk to help me. I’ve absolutely had it with this location specifically because of this ONE employee. Its a shame because my car probably will be written off by the insurance company and I’ll need a new car. I love Hyundai and would of bought a brand new car from them, thus staying a loyal customer and keeping my business with them, but no. Katie if you’re reading this, you really need to do something about this employee. Having her on board in that department just shows where your leadership and professionalism lies. Two young porters even pulled me aside and told me that I’m not the only person who has complained about Lisa. Get something done instead of having multiple chats with her. All calls are recorded so I IMPLORE you to listen to the phone conversation I had with her early today, and you tell me if that’s proper customer service. The date is ~ Wednesday 3/1/23 @ 5:40PM.

February 21, 2023

Sold me my first financed car. Very helpful and fun to talk to. Five stars. More

by meelah2136
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Gdowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2023 -

Webb Hyundai Highland responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

February 19, 2023

Dealership was very helpful with my situation and truly good experience. Would definitely return for another vehicle. Also looks nice after the construction project More

by km-carney
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Gdowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2023 -

Webb Hyundai Highland responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

February 05, 2023

This is the third car we have gotten from Webb Hyundai Highland (one lease and two purchases). The experiences have been excellent all the way through. Gregg is fantastic, informative, thorough, straight More

by chimcgyver
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie Fiorenzo-Kralek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Gentz, Conrad Kerosky
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Feb 06, 2023 -

Webb Hyundai Highland responded

Thank you for your kind words and 5 Stars, we truly appreciate it and hope to see you again soon!

January 27, 2023

Alphonso was very helpful. Answered all my questions and worked with me to find the car I wanted. More

by Alexvoc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alfonso Hernandez
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Jan 30, 2023 -

Webb Hyundai Highland responded

Thank you for your kind words and 5 Stars, we are happy to hear that everything went well and hope to see you again soon!

January 18, 2023

Kristen is worth her weight in GOLD. Over the years I've delt with many car dealership and sales people. By far Kristen shines light years ahead of any other sales person I've ever come More

by Tim Evans
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristen Krieg
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Jan 19, 2023 -

Webb Hyundai Highland responded

Thank you for your kind words, we truly appreciate it and hope to see you again soon!

January 17, 2023

super friendly great customer service I didn’t have to wait long I was in and out More

by itzel.rodela
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Gdowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2023 -

Webb Hyundai Highland responded

Thank you for your kind words and 5 Stars, we truly appreciate it. Keep us in mind for all your future automotive needs!

January 14, 2023

Adam was extremely helpful and insightful. He listened to our needs and helped get us in the correct car. I appreciate all of your teams hard work and will definitely recommend this dealership More

by joestan1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laurie Fiorenzo-Kralek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Biers, Jim Menz
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Jan 17, 2023 -

Webb Hyundai Highland responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

January 12, 2023

The guys at Webb Hyandai are Great. I recommend all My friends and family to go down and See Greg. More

by davidle1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Gentz, Jim Menz
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Jan 17, 2023 -

Webb Hyundai Highland responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

January 07, 2023

This is the third car I've bought from here and won't go anywhere else. The salesmen are very professional, they make you feel no pressure, and the customer service is incredible. More

by mrcubby01
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Conrad Kerosky
Report | Print
Jan 09, 2023 -

Webb Hyundai Highland responded

We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!

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