Weber Ford Granite City

Probably the worst experience I've ever had working with a car dealership. Top to bottom horrible service. Where to even begin... First we waited hours for the business mgr to finalize the transaction (2 a car dealership. Top to bottom horrible service. Where to even begin... First we waited hours for the business mgr to finalize the transaction (2023 Nissan Altima 50,000 miles), only to drive home in the dark and discover the car hadn't been cleaned out - let alone detailed - after being told it would be. Also absent was the extended warranty document, which we explicitly asked for and were assured would be provided in our parting docs. I had to call multiple times to finally have that sent. Multiple issues with the car were then discovered over the next couple days - this after being assured by the salesman that it had passed a rigorous certification process/inspection and that the dealership "wouldn't sell a car that wasn't safe, road ready, or in need of a bunch of work." It was like I was an idiot for even asking. Well, lo and behold, the following issues were all identified by two separate mechanics days after bringing it home: 1) Dead battery (which I unfortunately discovered while out running errands:() , 2) Completely Shot brakes on front and back, 3) bent front left axle causing bumping sound, 4) back passenger sensor/electronics failure. 5) On top of all of this, they sold the car with 4 mismatched tires, which was something my mechanic said should never be done on modern cars other than as a very short term fix. I didn't realize it at the time. When I called the dealer with these concerns, the salesman mainly wanted to argue with me, saying most of these were "wear and tear" issues the dealer wasn't responsible for. On the brakes, he quoted some supposed internal initial inspection report, saying there was still 6-8 mm or something left on the brake pads - this despite the fact that I sent him video from another dealer/mechanic showing there was no pad left. Fortunately, the car came with the Ford Blue Choice 3 month warranty, so I felt I had at least some kind of recourse/protection. Anyway, the salesman eventually told me to bring the car back so they could look at it. The repair supervisor then called me that afternoon with a quote of around $2000+ to replace the front and back brakes and battery. The "good news " was the bent front axle would be covered under the extended warranty. Yippie! I, of course, would still have to pay the $100 warranty deductible. When I demanded that the brakes and battery be replaced without additional cost to me, the matter was escalated to a manager (whom I had unsuccessfully attempted to contact previously.) I was told by the service coordinator that the mgr had agreed to replace the battery and back brakes only, insisting that the front brakes were still ok...(Really? So then why were you going to have me pay to replace all of them?!) .As far as the mismatched tires were concerned, the salesperson scoffed and said a 2023 car was perfectly safe with 4 mismatched tires, and the different tread patterns etc., would have zero impact on the cars internal components or drivability. Both of the employees acted like they had done me some kind of favor for doing what they did and I should be grateful. I asked to talk directly to the manager. There was of course no one to be found, but I was assured he would call me back asap. I was so xxxxxx off at the whole crappy experience that I paid the $100 warranty deductible and left. I, then, over the next month tried to get in contact with the manager. He finally called one afternoon while I was in a meeting and left a message, stating that he was on his way out the door but would get back to me asap. Yeah right. Nothing. I called multiple times after, never getting him, but always assured by whomever I spoke with that said Mgr. would call me back pronto. Never happened. ...Anyway, I've given up on this place. Terrible. Embarrassing. Sad. I'd never go back there. Ever. More

Let me super kind, super easy, would recommend anybody. Made the whole process of buying a car seemed like a normal day at the store. Made the whole process of buying a car seemed like a normal day at the store. More

We had a great experience with this dealership from start to finish. Chris Belesi was incredibly helpful throughout the entire process and made everything smooth and stress-free. We didn’t run into any issue to finish. Chris Belesi was incredibly helpful throughout the entire process and made everything smooth and stress-free. We didn’t run into any issues at all, and whenever we had questions, the team helped us sort everything out quickly and clearly. We’re very happy with our new car and would definitely recommend this dealership to anyone looking for an easy, straightforward car-buying experience. More

We had a good experience at Weber Ford. Justin Tabet was easy to work with and was knowledgeable of the vehicle we bought. Justin Tabet was easy to work with and was knowledgeable of the vehicle we bought. More

We had a great experience. Justin is a great salesman and was a lot of help. Justin is a great salesman and was a lot of help. More

Chris Belesi is a stellar sales representative and made our 2026 Explorer purchase a great experience. Chris was very real and sincere from the moment we first met on line and continued upon arriving at t our 2026 Explorer purchase a great experience. Chris was very real and sincere from the moment we first met on line and continued upon arriving at the dealership. Chris is the epitome of a sale representative and others should strive to emulate his approach which is very personable. Truly a wonderful experience buying our new 2026 Ford Explorer! More

I would like to shout out Ryan Kaffer for going above and beyond when my husband and I had some concerns we reached out about. Ryan promptly looked into these, handled the situation, and responded. The F beyond when my husband and I had some concerns we reached out about. Ryan promptly looked into these, handled the situation, and responded. The Finance Team was also phenomenal, one of the best my husband and I have worked with as my husband comes from a dealership background. We cannot say enough on how fabulous working solely with their finance team was. More

It was a great experience working with Chris Phillips, got a great deal on a new Explorer. Very happy with the whole process, got a great deal on a new Explorer. Very happy with the whole process, More

Dealership was amazing very courteous and between sales and finance they were both amazing and helpful and finance they were both amazing and helpful More

They were very easy to work with and I will reccomend them to my friends and family them to my friends and family More