Weber Ford Granite City - Service Center

I had a great experience with Jerry. He was nice polite and helped me get the car that I wanted. He was nice polite and helped me get the car that I wanted. More

I paid $413 for a rear diff service. I went in for rear diff issues(howling) I got my truck and invoice back and seen they removed the fluid inspected then re filled it. I drive around I went in for rear diff issues(howling) I got my truck and invoice back and seen they removed the fluid inspected then re filled it. I drive around the block and notice the sound is worse. They did not correct. The invoice said it was “caused by” rear diff with water in it. “Everything appears to be in good shape” though. The tech came out and spoke with me and said it was actually caused by tires. That wasn’t mentioned in the invoice. It says “tires checked and ok”. Then he says it may actually be because of my breaks, those were also checked and okayed. All of these possibilities, but the invoice said it was “caused by” rear diff. They have no other explanation than I “submerged” my vehicle in water. When I haven’t. I have premium coverage and Ford ESP and the original ford dealership I bought my truck from both said to leave negative reviews on this place until they refund me my money or correct this issue for free now. I called back Friday to speak with a manager and was told I’d get a call back shortly. I called back after “shortly” and found out the manager left for the day. I’m supposed to receive a call today, but it’s noon and I doubt they remember me lol . I don’t write reviews, but I’m stuck with a howling rear diff and an empty bank account i could have saved at valvoline. Valvoline will do your diff for 80 bucks btw. As a customer they really put it to me lol do not recommend coming here or buying premium coverage from ford bc they will find a way out of paying for anything on your vehicle. More

The service manager Rod Smith was wonderful great customer service I also like to thank Mr Ryan kaffer And John Weber for solving my service problem with my vehicle they went up and above their eff customer service I also like to thank Mr Ryan kaffer And John Weber for solving my service problem with my vehicle they went up and above their efforts to make me happy and I want to show my thanks and I appreciate them all I recommend this dealership to anyone looking for a vehicle to purchase or lease More

I bought a preowned car from Weber and the transmission had issues a year later. Weber took care of the issue and provided excellent service. I would buy from Weber any time I needed a vehicle new or used. had issues a year later. Weber took care of the issue and provided excellent service. I would buy from Weber any time I needed a vehicle new or used. Thanks to sue at weber ford and Larry! More

They worked very hard getting me out of a car I hated when no one else would! I’m so appreciative of Josh dedication to help me! He said he would and he did just that! I love my Ford Explorer! Thank you when no one else would! I’m so appreciative of Josh dedication to help me! He said he would and he did just that! I love my Ford Explorer! Thank you Josh❤️ More

Best people I've ever worked with in buying a vehicle and I am very excited about my experience with the people who I've worked with. I am very excited about my experience with the people who I've worked with. More

Thank you for being so helpful and patient with us. You all were amazing through our first vehicle purchase. We look forward to doing business again in the future. Definitely will recommend you guys. all were amazing through our first vehicle purchase. We look forward to doing business again in the future. Definitely will recommend you guys. More

Hello, I always get the best service at weber Hello, I always get the best service at weber ford. that could be sales or service . service is a good choice. sales with tom was a good cho Hello, I always get the best service at weber ford. that could be sales or service . service is a good choice. sales with tom was a good choice . weber ford is a team effort .A+. thanks john and deb gaines More