
Wellesley Mazda
Wellesley, MA
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Offered me fairtrade in value and got me the monthly payment I wanted,Made me feel the customer was more important than the sale payment I wanted,Made me feel the customer was more important than the sale More
This is a 5-star rating for the dealership overall (based on its transparency, loyalty program, and other factors), but it's a 5+++++ star rating for the face of the dealership that I got to know best durin on its transparency, loyalty program, and other factors), but it's a 5+++++ star rating for the face of the dealership that I got to know best during my recent hunt for a new car: product consultant Charles Dow. I can't say enough good things about my interactions with Charles. Working with him truly redefines the process of finding one's next car. Charles and I spoke multiple times: at the very beginning of my search for a new vehicle, when I stopped by the dealership as part of exploring a number of makes and models, and then several times at the end of my search when I knew exactly which new vehicle I wanted. He knows Mazda's vehicles well, pointed out key features of each that I was considering before I took each test drive, and was patient with my many questions. He listens well, remembers everything, is thoughtful and resourceful, and has a keen ability to help car shoppers think through their needs, preferences, and eventual choices. He was very pleasant and responsive at all times, including the day I reached him by phone at nearly 8 pm just before the dealership closed. Kudos to Charles for a job well done, and to Wellesley Mazda for bringing him onto their team. More
Very positive experience with the dealership and GQ. Obviously, a dealership and salesperson are trying to sell you a car when you walk into the building. However, there is a professional, customer frie Obviously, a dealership and salesperson are trying to sell you a car when you walk into the building. However, there is a professional, customer friendly way to go about it and GQ exemplified that approach. Felt very comfortable dealing with him and we would highly recommend him and this dealership for your next car purchase. More
Excellent experience. Great customer service, Tobias was extremely helpful and attentive. He answered all our questions and what he didn't know he was able to find the ans Great customer service, Tobias was extremely helpful and attentive. He answered all our questions and what he didn't know he was able to find the answer to in a timely manner. would definitely recommend this dealership. More
It’s a very good ‘shopping’ experience . Mr Quek is so kind,thoughtful and patient,make me feel that’s a great choice doing business with you guys,however, it needs a while to get the new one Mr Quek is so kind,thoughtful and patient,make me feel that’s a great choice doing business with you guys,however, it needs a while to get the new one, I ‘m glad being a owner of Mazda. More