Wellesley Toyota

Outstanding! That describes the overall experience at Toyota of Wellsley from my initial contact requesting a quote via the internet. Jack Mendosa promptly replied to my request and answered several que Toyota of Wellsley from my initial contact requesting a quote via the internet. Jack Mendosa promptly replied to my request and answered several questions via email. He was professional, courtesy and great to deal with both online as well as in person. He didn't play games with the standard, "Well, what do you want to pay?" He was upfront with what he would sell a car for, a car that he didn't even have on his lot. We agreed on a great price, a trade-in value for my vehicle, and he located the car of my choice. I would highly recommend both Jack Mendosa and Toyota of Wellsley for anyone who is in the market for a new Toyota. The entire staff at the dealership were friendly and helpful. Not your typical high-pressure sales pitch that you get from most delearships. They actually listen and follow through with what they say. No games. More

I recently made two trips to Wellesley Toyota. I am writing to praise your sales consultant Daniel Lombardi. I have been to 5 dealerships in the area and have felt conned, pressured and uncomfortable. writing to praise your sales consultant Daniel Lombardi. I have been to 5 dealerships in the area and have felt conned, pressured and uncomfortable. When I arrived at Wellesley Toyota with my husband and two young children in tow Dan had the vehicle we were looking for ready and waiting to save us time. Dan didn’t try to up sell or pressure us. He took the time to show me the vehicle while my husband stayed inside with our children and then was patient enough to do the same with my husband while I stayed with the children. We asked for quotes and he gave us the best prices on the vehicles we were looking at without haggling at all. There was no back and forth with “my manager” as is the case with many dealers while you sit waiting. When it was apparent we were there too long past our children’s tolerance it was Dan who suggested we come back so we could get our children to bed. He didn’t pressure us to sign anything, he didn’t pressure us to close the deal, and he suggested we go home and come back or call when it was convenient. He didn’t hound us on the phone as many dealers do. He knew we were a working family with young children and he truly respected our time. My daughter and I returned the next day and again Dan had the vehicle waiting for us. Dan allowed me to take the time to thoroughly contemplate and play with the different seating configurations in the sienna. He assisted in placing our car seats and taking the 8th passenger seat in and out. He did this without any hesitation and allowed me the time to process things and come up with a decision. Dan was the most patient, honest sales person I encountered while shopping for a minivan. He gave me the best price on the sienna and the best price on my trade without any haggling. I truly can say I didn’t experience this anywhere else except for Wellesley Toyota. Car shopping in any other dealership is a very stressful and often upsetting experience with an inordinate amount of pressure to see what it will take to get you to “sign right now” or to “not walk out those doors” or to “end your shopping now”. We all want to be educated consumers, we want to look at our options and get the best deal. Dan allowed me to do that. I also had a brief but equally pleasant experience with Courtney Shick sales manager. He simply explained and provided a print out of the breakdown of numbers for the purchase of the sienna that Dan had put together. My experience was so pleasant at Wellesley Toyota that my decision to not purchase the sienna is one that has caused me to lose sleep. I wanted to be sure that nobody thought something was done wrong or was missed. In fact it was because of how much I liked Dan that I almost went through with the purchase because I felt sorry. Dan was such a nice guy, honest, no pressure, let me take my time, and helpful. If I could have bought the vehicle of my choice from him I absolutely would have. However, in the end I decided the sienna just wasn’t the right choice for our family. If ever I know of someone who is car shopping I will highly recommend Wellesley Toyota and Dan Lombardi for their honesty, respect of their customers and best prices on new vehicles and trade ins without the haggling. To Dan, Thank you so very much for your time it truly was appreciated. More

We had been to another used car dealership and the experience was terrible. I knew right from the start what the price of the car was so there was no squabbling. The financing turned out better than I experience was terrible. I knew right from the start what the price of the car was so there was no squabbling. The financing turned out better than I expected. they really cared about getting my daughter into the RIGHT car for her not just any car. I can't tell you how great the team was. A really GOOD buying experience. More

From the moment that my wife and I walked through the door the whole experience was terrific. Dan was very friendly and knowledgeable. He took all the time we needed to explain our purchase and on the door the whole experience was terrific. Dan was very friendly and knowledgeable. He took all the time we needed to explain our purchase and on the day we picked up the car he took special care to explain everything about the car. Kevin McCarthy explained everything we needed to know about the lease program. The whole process was a complete joy. I have always had our Toyotas serviced at Wellesley Toyota and that has been one of the best experiences any Toyota owner could ever experience. Thank you all for a truly wonderful experience! More

Professional, personable, knowledgeable, Shaun Fischer went out of his way to find me a White Scion - That does a long way with me. Clean show rooms, efficient financial / lease department. They let my 1 went out of his way to find me a White Scion - That does a long way with me. Clean show rooms, efficient financial / lease department. They let my 150 lb Newfoundland jump in and out of cars to be sure he would fit in the Scion. More

Recently, I had expressed concern about labor overcharge of 15 minutes. Ron Caswell contacted me and volunteered to make the situation right with a credit to my credit card for the overcharge. That respons of 15 minutes. Ron Caswell contacted me and volunteered to make the situation right with a credit to my credit card for the overcharge. That response is something I appreciated and my opinion of the dealership has gone from neutral to overall positive. Thanks You! jordanM More

This is the second car we buy with Jack Mendosa in the last 3 month. The Wellesley Toyota dealership is professional, provides great service and the buying experience is great. We closed the deal in 45 m last 3 month. The Wellesley Toyota dealership is professional, provides great service and the buying experience is great. We closed the deal in 45 minutes, including a trade-in, and I received a great deal. I highly recommend! More

Without a doubt, my car-buying experience at Wellesley Toyota was easily the best I've ever had, thanks to Jeff Tang (salesman) and Michael Kistoglou (Business Manager). They pride themselves on their pro Toyota was easily the best I've ever had, thanks to Jeff Tang (salesman) and Michael Kistoglou (Business Manager). They pride themselves on their professionalism and avoid the high-pressure tactics that other dealerships use. They were honest about the options available, and gave me exactly the information I needed to make the most informed decision possible. I had a couple of family members with me during the decision-making process, and they treated all of them as equals. Both Jeff and Mike are friendly, down-to-earth members of an outstanding dealership, and I will gladly recommend them to any friend or colleague who needs a car in the future. Their prices are also easily the most competitive in the region. More

Thank you Rey Lima at Wellesley Toyota for making car shopping for a pre owned car a pleasant experience.Rey was pleasant,positive,no pressure,no manipulation at any time, professional. He quickly unders shopping for a pre owned car a pleasant experience.Rey was pleasant,positive,no pressure,no manipulation at any time, professional. He quickly understood what I was looking for, and went to work. I am more than happy to recommend Rey Lima at Wellesley Toyota any time. More

The new RAV4 is just terrific!, and I'm so glad that I went to Toyota of Wellesley instead of the pressure cooker dealerships on and near the AutoMile, even though Wellesley is a half-hour away. From the went to Toyota of Wellesley instead of the pressure cooker dealerships on and near the AutoMile, even though Wellesley is a half-hour away. From the moment I walked in, the atmosphere was calm and unpressured. And the salesperson, Martin Hansberry, was good, honest, and open in all my dealings with him. I got exactly what I wanted--a RAV4 in a particular color--in a timely way. From my first meeting, I knew exactly what the dealership paid for the vehicle I wanted. Of course I was willing to pay what I considered a fair price that covered the dealer's costs and a fair profit both to the dealership and the salesperson. Nobody should expect to get a car for free. On the other hand, no one should expect to be pressured into signing deals that contain hidden and mis-labeled costs and fees. I couldn't be happier--with Martin, the dealership, and the vehicle. On the day I was to pick up my new vehicle, Martin wasn't due to be at work until afternoon. But he came in specially to make sure I wasn't inconvenienced by making a special trip to Wellesley. The very next day, I took the RAV4 on a two-day business trip to New Haven. And everything was perfect. Not only did the RAV4 live up to Toyota's reputation for rock solid dependability, but there were no forgotten items on the dealer preparation list. No rattles, nothing out of place, no squeaks. And it came with a full tank of gas! After almost a thousand miles of combined highway and city driving, I'm getting more than 28 MPG on a 4WD vehicle. I'm happy as a clam. I highly recommend Martin Hansberry and the rest of the Toyota of Wellesley sales, finance, and service team. More