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Wellesley Volkswagen

Wellesley, MA

4.9
3,382 Reviews
Our highly trained sales staff has earned a credible reputation with their many years of service and commitment. Our goal is to make sure that each of our customers receives the quality service that we have built our name on. We offer a very extensive inventory available at competitive prices. However, our support does not end after the initial sale has taken place. We take pride in keeping your car in the same condition in which it rolled off the showroom floor. You do not have to take our word for it; we let our sales, service, and parts speak for themselves
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231 Linden St.

Wellesley, MA

02482

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Showing 3,382 reviews

September 03, 2013

My experience was seamless; as I made a time to meet with Tom, he kindly picked me up from a nearby commuter rail station. At the dealership, we thoroughly discussed all my options including purchasing a ne More

by BritKlinger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Whittaker
August 28, 2013

Very poor experience with the service department! [Hence the length of this review] I never got the impression that they were NOT trying to screw me. I brought my VW Jetta TDI to VW Wellesley service More

by unhappytdi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike (service)
Sep 12, 2013 -

Wellesley Volkswagen responded

Adam, Our Service Manager Mike Kandalaft reached out to you a few times by phone and email to apologize and has not heard back thus far. Below is an email that Mike K ( different than the Mike you dealt with) " First and foremost is that I would like to take the opportunity to sincerely apologize on behalf of our dealership for the negative service experience that you had with us We fell short in several aspects of this visit, and I want you to know that this is not the way that we do business. The service consultant that you had been working with is no longer with our company, and the approach that he took regarding this matter was the exact opposite of how we have trained and cultured our staff to handle these type of situations You will see from our several positive online reviews that we have built our business foundation on customer satisfaction and will do anything in our power to make every experience a positive one. I ask that you please either give me a call or shoot me an email today at your convenience so that I can put my best foot forward in attempts to remedy this matter. " Mike is still interested in speaking with you, if you are with him. Mike is available at 781 237 3553.

August 18, 2013

I was looking to buy a Volkswagen Passat and chose Wellesley Volkswagen due to their proximity to my home. The salesman who greeted me was Andreas Becker. He was very low key, extremely professional, More

by even7287
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andreas Becker
July 31, 2013

We had an extremely positive experience at Wellesley VW, thanks to Tom Whitaker. During our first visit, we test drove a few cars with Tom and he took the time to go over all of our options. Most importan More

by lmurillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Whitaker
July 30, 2013

Easily the best experience we've ever had purchasing a car. The transaction from beginning to end was civil and straightforward. The salesperson, Andreas Becker, was professional, informative and not pu More

by 28732
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andreas Becker
July 22, 2013

My wife and I were looking at a few gas-friendly new car options, and having heard great things about TDI Diesel vehicles, we stopped over at Wellesley VW to test a few out. After 5 minutes of looking aroun More

by emoss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Whittaker
July 10, 2013

Tom Whittaker at Wellesley VX is a great salesperson, highly recommend the dealership and in him particular! Very courteous, and knows his stuff. No pressure - relaxed environment:) More

by Bri2020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Whitaker
June 28, 2013

My wife and I were looking to trade in our SUV for a new 2013 Tiguan. We had done our research and were hoping to finalize a fair deal. We were impressed by the speed and professionalism exhibited by Tom an More

by Smcrow82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Whittaker
June 22, 2013

My overall experience at the dealership was excellent including my salesmen, Kevin. As a plus I enjoyed test driving the car to know that this was the car I wanted. More

by Gkristyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
June 19, 2013

My family and I had recently moved here from the UK and had had enough uncomfortable experiences at other car dealerships with their pushy salesmen to put us off buying a new car. Then my husband spoke on More

by Blighty
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andreas Becker
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