Wellesley Volkswagen

Generally like their service department. Very easy to make appointment on line. They washed my car. Very easy to make appointment on line. They washed my car. More

Drew in service has continued to be a great resource for me and my Atlas issues. I really appreciate his focus on customer service as I stated in my previous review. He has gone above and beyond for me and me and my Atlas issues. I really appreciate his focus on customer service as I stated in my previous review. He has gone above and beyond for me and my Atlas issues. Thanks More

When I made my appointment, I was told they could complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they end complete all the tests needed on my car. However, when I brought it in, I was informed they didn't have time to do everything. Despite that, they ended up doing all the work, but I had to wait all day. Then I was told that a part was needed, and they had to order it, so I had to leave my car there for the weekend and Monday. In the end, though, everything was taken care of. One thing I wish they had done differently is bring your car to the door when you come back to pick it up, like they do at other VW dealerships. The guy told me my car was in the back left corner of the parking lot, but it was actually in the front left corner. To make things more complicated, a car waiting for service was blocking me in. I had to go back inside to find someone who then had to locate the keys to move the blocking car so I could leave. Overall, the service was completed, but the experience could have been smoother with better communication and a little extra convenience. More

Sam did a fantastic job. I was always kept well informed about the current situation, and he was very friendly and helpful. I was always kept well informed about the current situation, and he was very friendly and helpful. More

It was a fast and pleasant experience! I got the price I wanted on trade and left quite happy. I got the price I wanted on trade and left quite happy. More

Silvano Senn from Sales just sold me my Tiguan. He was professional, friendly, informative and very attentive. John LaBruzzo from the Finance department explained things clearly got all the paperwo He was professional, friendly, informative and very attentive. John LaBruzzo from the Finance department explained things clearly got all the paperwork done and my car registered. More

I have leased 4 VW Jetta's from Wellesley Volkswagen and last year bought my 2022 Jetta out of the lease, again through Wellesely Volkswagen. It is a terrific dealership to work with and through whom to hav last year bought my 2022 Jetta out of the lease, again through Wellesely Volkswagen. It is a terrific dealership to work with and through whom to have my Jetta's over the years serviced. More

Very satisfied with our experience at Wellesley VW. First encounter was with Eric (sales) who was friendly, easy going and knowledgeable. Purchase was easy and I salute John (finance) for his patience First encounter was with Eric (sales) who was friendly, easy going and knowledgeable. Purchase was easy and I salute John (finance) for his patience with my husband’s 6,000 questions about warranties. I have bought several new cars so I have a lot of experience with the process and I have no hesitation in highly recommending Wellesley VW. More

This is our 3rd Volkswagen and 2nd purchased from Wellesley Volkswagen. There is a reason why we have come back and we are again super pleased with the buying experience. Zero pressure, great communi Wellesley Volkswagen. There is a reason why we have come back and we are again super pleased with the buying experience. Zero pressure, great communication and an overall pleasant experience (which for buying a car can be a challenge). More

Very good experience: people here are nice and professional, the work was well done and quick. Thank you! professional, the work was well done and quick. Thank you! More