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Wellesley Volkswagen - Service Center

Wellesley, MA

4.8
1,302 Reviews

1,302 Reviews of Wellesley Volkswagen - Service Center

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August 03, 2021

I needed service on my 2013 Eos. I felt Drew and his team were really on my side, recommending only what was needed and not trying to sell me other services. Also they were super responsive and flexible. More

by sgkap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2021

Drew is great. He does his best to take care of our Wellesley VW vehicles (3 currently) in tip top shape. Thanks Drew for your help! More

by LM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Pitts
July 23, 2021

Amazing customer service. Car was in and out as promised. Would definitely return for service.Knowledgable, curious, and thoughtful. Will continue to schedule the cars service through Wellesley Volkswagen More

by njsafar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2021

thx helpful service today drew was very helpful a a a a a a a a a a a a a a a a a a a More

by njsafar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2021

Very accommodating and helpful. I was told how long it would take to do the work and they were right on time. They touch up paint that I was unable to get at another dealership. Also I have purchased 2 More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 21, 2021

Was happy to work with the Wellesley service team. They were friendly and made me feel like they appreciated my business. They were very informative and made the whole repair process very smooth. Will be b More

by andrerodrigue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Samantha
July 20, 2021

Drew Ricci is one of the better service persons I have run across. He went out of his way to make sure I completely understood the issues and potential costs. He kept me in the loop during the entire pr More

by overmatched
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ricci
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 13, 2021

Wellesley VW service is super! Great customer service - actually worked to SAVE me money - and service was a lot faster than I anticipated! Great cars, great service!! More

by TSPILLAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Meghan Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2021

Great customer service once again! Sam was awesome and the shuttle was super convenient! The service was completed way faster than I had anticipated. Having purchased 2 cars within a 6 month period (oth More

by petermcl007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
July 08, 2021

The Wellesley VW service department is top notch. Never any issues. Special shout out to Matt Pitts (Service Manager) and Sam Briody (Service Advisor). Ed Braga More

by Ed B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Briody, Matt Pitts
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