Drew Ricci
Drew Ricci at Wellesley Volkswagen

Drew Ricci

Service Manager

Wellesley Volkswagen

231 Linden St.
Wellesley, MA 02482

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4.9
874 Reviews

Dealership Experience

9 yrs, 1 mo

4.9

874 Reviews

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874 Reviews of Drew Ricci

July 25, 2026

Dealership Rating
Employee Rating

It's my favorite place to bring my car for service. They know how to take care of my car. Best people works here. More

by GEM_1974
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Karl Christ , Heather

Jul 25, 2026

Wellesley Volkswagen responded

It means a lot that you bring your Volkswagen Jetta here for service. We’re thrilled our team makes you feel confident in their care. We look forward to seeing you again soon.

July 25, 2026

Dealership Rating
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Wellesley VW's service department is superb! Everyone is courteous, professional, and knowledgeable! By far, the best dealership I have ever worked with! More

by Em
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Alisha Schofield, Sam Dias

Jul 25, 2026

Wellesley Volkswagen responded

Thank you for trusting our team with your Volkswagen ID.4 service. We’re pleased our staff’s professional and knowledgeable approach met your expectations. We appreciate your 5-star rating and look forward to assisting you again.

July 24, 2026

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Drew and his team at Wellesley VW always take great care of us and our Volkswagens. Quick, clear, and always welcoming and flexible! More

by RNIBLOCK33
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Karl Christ, Sam Dias

Jul 24, 2026

Wellesley Volkswagen responded

Thank you for the five-star review. It’s wonderful that Drew and our team could be quick, clear, and accommodating while caring for your Volkswagen. We look forward to assisting you again.

July 24, 2026

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The team at Wellesley Volkswagen consists of the consummate professionals. They will courteous, communicative and efficient. I’ve been to a few different dealerships over the years and this one ran More

by katiepren
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Recommend Dealer
Yes
Jul 24, 2026

Wellesley Volkswagen responded

What a pleasure to read your feedback. Thank you for highlighting our team’s professionalism during your Volkswagen Tiguan service. Sam and our service staff are honored to be your top choice.

July 21, 2026

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The VW dealership team in Wellesley is absolutely superb! They were informed, courteous, timely, and not pushy. Instead, they took the right amount of time and were proactive in finding the best deal, the More

by Ekk
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Recommend Dealer
Yes
Jul 21, 2026

Wellesley Volkswagen responded

It’s fantastic to hear Andreas and the team provided courteous, informed, and timely assistance as you found your perfect Volkswagen. We’re glad our proactive approach to finding the best deal and rate made the process smooth. Thank you for recommending us.

July 18, 2026

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My VW just had an extensive CPO covered engine repair. While it took longer than expected, the service department kept me informed and provided a loaner car. I really appreciate how they went the extra More

by bw1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Karl Christ

Jul 18, 2026

Wellesley Volkswagen responded

We’re pleased our service department kept you informed and provided a loaner while your Volkswagen Tiguan underwent its CPO engine repair. We’re glad the warranty covered the work completely and appreciate your patience. Please let us know if there’s anything more we can do to help.

July 16, 2026

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Service at VW Wellesley is always great. Been going back for years and always feel like they are investing in my long-term satisfaction. Drew is great! More

by H.S.G
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Recommend Dealer
Yes
Jul 16, 2026

Wellesley Volkswagen responded

We’re grateful you’ve returned to us for Volkswagen Tiguan service over the years. It’s rewarding to know Drew and our service team continue to support your long-term satisfaction. We look forward to assisting you next time.

July 13, 2026

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The oil change was good and the service overall was not bad. Would go again. More

by WEIGUO7187
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Recommend Dealer
Yes
Jul 13, 2026

Wellesley Volkswagen responded

We’re pleased that your oil change went smoothly and our service met your expectations. We look forward to welcoming you back for your Volkswagen Tiguan’s next maintenance. Thank you for the five-star rating.

July 13, 2026

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Worked directly with Drew and he was exceptional. They fixed an issue caused by a different Volkswagen dealer and even called out the poor work quality when they inspected it. They detailed my car to More

by MG22
Service Price Transparency
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Recommend Dealer
Yes
Jul 13, 2026

Wellesley Volkswagen responded

We’re glad Drew and our team could correct the previous repair and bring your Volkswagen Tiguan back to like-new condition. It means a lot that our white glove approach made the drive worthwhile. Thank you for choosing us as your default service dealer.

July 08, 2026

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Employee Rating

I complained about the same broken car part for years and Wellesley VW told me it wasn’t broken. Finally, once my warranty was done, they told me it was broken and would cost me $3,500 to fix. I am done with More

by betsyo0
Recommend Dealer
No
Jul 14, 2026

Wellesley Volkswagen responded

We're sorry that you didn't have a completely satisfying experience, Betsy. We'd love the opportunity to learn more and address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

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