Drew Ricci
Drew Ricci at Wellesley Volkswagen

Drew Ricci

Service Manager

Wellesley Volkswagen

231 Linden St.
Wellesley, MA 02482

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4.9
864 Reviews

Dealership Experience

9 yrs, 1 mo

4.9

864 Reviews

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864 Reviews of Drew Ricci

July 02, 2026

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Employee Rating

Wellesley VDub has been awesome since 1982. From sales to service and techs are the best! Coach Tusler More

by coachtusler
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Karl Christ, Paul Rowe, Michael Eustace , Mike Ahern 5 star, from Tusler Coach

Jul 02, 2026

Wellesley Volkswagen responded

Thank you for trusting our Volkswagen team for so many years. We’re delighted your sales experience and service visits have been top-notch. Enjoy your new Jetta and let us know if we can help down the road.

July 02, 2026

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Always excellent. Took some time because of part delivery but prompt service. Considerate polite etc More

by sadams_5038
Service Price Transparency
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Recommend Dealer
Yes
Jul 02, 2026

Wellesley Volkswagen responded

Thank you for noting our team’s polite, prompt service during your Passat visit, even with the part delivery delay. We appreciate you trusting your Volkswagen Passat to us and look forward to assisting you again.

June 30, 2026

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I started as a Wellesley VW customer when I moved to the area in 2019. At that time I was a VW customer. I have found the service center to be knowledgeable and fair priced. That was with my preowned 2014 V More

by tds0162
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Karl Christ, Paul Rowe, Alisha Schofield, Sam Dias , Karl is the best. He gets 5 stars

Jun 30, 2026

Wellesley Volkswagen responded

Seeing how your relationship with Volkswagen has grown since 2019 means a lot to us. We’re glad our technicians’ expertise and competitive pricing have served you well, and that our sales team helped you find a Jetta that checks all your boxes. We appreciate your loyalty and are here to support any of your future service needs.

June 29, 2026

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Very prompt diagnosis of the problem and service done very fast.I was kept informed throughout the service time More

by RJLTENNIS
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Sam Dias

Jun 29, 2026

Wellesley Volkswagen responded

We appreciate you recognizing the prompt diagnosis and swift service on your Volkswagen. It’s great to hear you felt well informed throughout the process.

June 26, 2026

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Drew was very helpful with our situation. Went beyond what was needed to correct the problem with our vehicle. Greatly appreciated. More

by LDUSTA
Service Price Transparency
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Recommend Dealer
Yes
Jun 27, 2026

Wellesley Volkswagen responded

It’s great to hear Drew went the extra mile to fix your Volkswagen Jetta. Thank you for sharing your feedback. We appreciate the opportunity to assist you.

June 25, 2026

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Took my wife's car in for the 20k service. Drew and his team did an incredible job getting me back on the road in no time, including a tire rotation, wheel alignment, and of course the complim More

by Me
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mike Gould

Jun 25, 2026

Wellesley Volkswagen responded

Thank you for sharing your experience with Drew and our service team on your Volkswagen Tiguan’s 20,000-mile maintenance. It’s wonderful to hear the tire rotation, wheel alignment and complimentary wash helped you get back on the road so quickly. We look forward to supporting your next service and your upcoming lease when the time comes.

June 22, 2026

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My service was easy to schedule and my car was delivered when promised. I especially appreciate the shuttle service that Wellesley VW provides. Jeff is so helpful when I have to drop my car off and I need a More

by erilrobinson
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Karl Christ, Alisha Schofield, Sam Dias , Jeff

Jun 22, 2026

Wellesley Volkswagen responded

It’s great to hear scheduling your Volkswagen Tiguan’s service was simple and delivery met your expectations. We’re glad the shuttle service kept you on track and that Drew could assist with your ride to work. If you need anything else, please reach out.

June 17, 2026

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The team at Wellesley VW is outstanding, in both sales and service. They are knowledgeable, genuinely friendly, and always considerate- the opposite of what most people expect from this industry. More

by GEORGIANNASTEVENS
Service Price Transparency
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Recommend Dealer
Yes
Jun 17, 2026

Wellesley Volkswagen responded

It’s wonderful to hear that Drew and our team provided the friendly and knowledgeable support you experienced. We’re glad we could deliver that level of service for your Volkswagen ID.4. Thank you for sharing your feedback and trusting us for sales and service.

June 17, 2026

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Service department actually answered the phone (rather than screening me through computer-controlled voice mail) and was responsive to me questions and needs. Perhaps this is what should be expected, but More

by elon.fischer
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sam Dias

Jun 17, 2026

Wellesley Volkswagen responded

We appreciate you noting that our team took your call directly and addressed your questions about your Volkswagen Jetta. We’re glad our responsiveness stood out compared to your past experiences. Please feel free to connect with Drew or Sam whenever we can assist you again.

June 13, 2026

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Went for first new car service. Oil and lube were done properly but two other issues need revisit More

by Kaleshian
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Eric Tonkonogy

Jun 15, 2026

Wellesley Volkswagen responded

Thanks for sharing about your experience with Wellesley Volkswagen. We appreciate your business and hope to see you again soon!

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