Wells Auto Group

Understand the risks with this dealership Bought an Abarth 500 March 29th. Dealership took 10 after signed contract to deliver the car with only one key. Salesman said the dealership had audi Bought an Abarth 500 March 29th. Dealership took 10 after signed contract to deliver the car with only one key. Salesman said the dealership had auditors going through it and couldn’t release the car sooner but he would order a key. Over 2 months later with expired temp tags, no real tags, title, extended warranty papers or key and after numerous texts and emails to the point of threat of bringing in Tx agencies, the GM (Darrell) emails me to tell me the dealership is being sold (and is insolvent). They currently have no money to pay for my tags and taxes or my extended warranty (totals a little over $3000) that I already paid for when I purchased car. Darrell says they’ll have money in 3 weeks when the dealership sells but I really question it. I was foolish by a good price and didn’t look at dealer reviews. The car is fantastic btw and takes away the negative dealership experience. I hope I can have an update in July that says things worked out but if the last 2 years of reviews are an indication, I can only hope. Based on previous complaints from others, Darrell will respond with an apology and attempt to explain, then says something to work to resolve. I will post an update if any positive outcome occurs so if you don’t see an update, issues haven’t been resolved. More

3 months later, no license plates or title. I bought a used 2018 Kia Sportage from Alfa Romeo Fiat Mckinney on March 1. I had seen this car online in Nov. and contacted them saying it was more t I bought a used 2018 Kia Sportage from Alfa Romeo Fiat Mckinney on March 1. I had seen this car online in Nov. and contacted them saying it was more than I could spend, to let me know if the price came down. Price came down, a few thousand dollars but I did not hear from anyone there. I found it again online. I still liked the car, had not bought anything else, so I bought it. I made 2 trips from south Oak Cliff to McKinney, 37 miles each way. My temporary plates expired on 4/30. I had contacted my salesman after about 4 weeks after buying the car, he said I'd receive them soon. Still not here. Could get ticketed. Texted my salesman again, didn't know who I was because he had a new phone. Identified myself and why I needed help. He said he no longer worked there. I started calling the dealership about 3 weeks ago, never could reach a human being, left messages in sales and customer service. No call backs. Finally called the operator last week. She said the dealership was being refinanced and they were way behind processing things like that. I said that was unacceptable, I had paid them to take care of it. She said I could go to the tax office myself, I said I did not want to do that. I posted to Yelp and Cars.com and received a boilerplate statement of concern with the same phone number and an email address. Have emailed several times, no reply. I did finally go to the tax office. The car has not even been registered! I had to pay $33.75 to get a temporary plate for 30 days! I also got a direct number for the general manager at ARF. I have started leaving messages, and hope tomato his life miserable until this is taken care of. Still no rep[iles. I will also keep posting everywhere I can think of. Not my problem but my salesman has left the dealership because of their problems and was never paid his commission for selling me the car. More

The Worst Experience I've Had Month 4 and I still haven't received my registration. I have my own plates and even then they are not able to get this done! So far I've been paying f Month 4 and I still haven't received my registration. I have my own plates and even then they are not able to get this done! So far I've been paying for two car payments because my trade in was not paid off! 4 months of double car payments! It's unacceptable. More

AVOID AT ALL COST! ! I'm having the same problem as everyone else. I purchased a used vehicle on March 14th ,2019. Never did receive my plates. I paid an extra 500$ into m I'm having the same problem as everyone else. I purchased a used vehicle on March 14th ,2019. Never did receive my plates. I paid an extra 500$ into my total to cover my TT&L. I've called,E-mailed and nothing. Finally had enough,and drove down there from Oklahoma. I walked in to find only two people working. They said they were there "To take over and clean up the mess the other people left." I gave them the benefit of the doubt. Well they try to tell me that I could just print off temp tags through my E-mail. Well yeah sure if you want to go to jail. I asked the DMV about it,and they said No! They asked for their phone number so they could tell them that was illegal,but did the answer NOPE! We filed a complaint with the tag office about not receiving our plate's or title,so its on going Process . Just paid 30$ for a temp tag that they promised they would provide me with since it was their fault. ALL BULLCRAP!! Good job for hiring more CROOKED PEOPLE! Greedy.....KARMA will you back ,for all the customers you screwed over.. More

worst experience, do not use this dealer impossible to get a hold of someone and/or get someone to call you back and that is just the beginning of your problem. would not recommend this deale impossible to get a hold of someone and/or get someone to call you back and that is just the beginning of your problem. would not recommend this dealership. complete nightmare. More

Repairs on my 500L I have been tryin to get my wheel bearings replaced on my wife's 500L for over a week now. Last Monday I had an 8AM appointment to have them check out I have been tryin to get my wheel bearings replaced on my wife's 500L for over a week now. Last Monday I had an 8AM appointment to have them check out the car. First off the service area door wasn't even unlocked until 8:30. Second, it took until 11;30 for them to come tell me that yes I was right, the wheel bearings are bad. Was told they could not fix it that day, did not have the parts. Here I am a week later, 9AM appointment and they can't start on it until 10:30? Then I was told it will take over 2 hours to do the repairs. Still sitting in the repair waiting room as I write this review. Best advice to anyone thinking of coming here for anything: RUN AWAY, as far and fast as you can. NEVER again will I deal with this location. More

Horrible dealership . I bought a car from kamkad direct in February and have not recieved my plates. I have now been driving with expired tags for over a week. I have ema . I bought a car from kamkad direct in February and have not recieved my plates. I have now been driving with expired tags for over a week. I have emailed and left several messages and nobody seems to feel the need to respond. I am very unhappy. This is a HORRIBLE way to do business. DO NOT BUY FROM THEM More

Theives Do not buy from Alfa Romeo Fiat of McKinney or Dallas. They are the stereotypical car dealer who gives other decent dealers a bad name. They are liter Do not buy from Alfa Romeo Fiat of McKinney or Dallas. They are the stereotypical car dealer who gives other decent dealers a bad name. They are literally stealing money from me so watch out you decide to give them a chance. You just may regret it. Actually retained an attorney this morning. Fun fun. More

No plates, no pay off, dead communication. Recently purchased a pre-owned vehicle. It’s about to be a month and going and still no payoff has been made or attempted for my trade in. Nor have I Recently purchased a pre-owned vehicle. It’s about to be a month and going and still no payoff has been made or attempted for my trade in. Nor have I received the plates for my car or the registration. Tried calling the dealership numerious times, left voicemails but no one will answer or return calls even with voicemails. I don’t know what the deal is with the dealership, but I would not recommend doing buisness with people who don’t adhere to their contractual agreements. I just want them to send the payoff in and send me the plates and I’ll be a happy customer again. It’s easy. More

STAY AWAY!!! YOU WILL GET ROBBED!!! BY FAR THE WORST DEALERSHIP IN THE WORLD, including ALFA ROMEO DALLAS by Love Field which is owned by the same group, which according to some well inf BY FAR THE WORST DEALERSHIP IN THE WORLD, including ALFA ROMEO DALLAS by Love Field which is owned by the same group, which according to some well informed sources had the titles of all the cars in its lot pulled by Alfa Romeo a few days ago. It all starts from the GM Darrell Creswell which is a deceptive, dishonest, Teflon-faced liar, on to the Finance Dept. which has the only goal of screwing you blind by fudging the numbers and simply put in practice the lies that the GM and the sales staff has told you if you were so unlucky to actually accept a deal from them, moving on to the sales staff which is borderline pathetic (especially Frank Ivens, as sleazy, slimy and slippery as they come) and act like you are bothering them when you enter the 70's-style "showroom", down to service, which NEVER can get it right, mostly because I strongly believe they NEVER even look at your car and much less fix it (which they don't know how), but simply keep it parked in the back for several days without touching it, while I'm sure they issue astronomical bills to Fiat and Alfa Romeo for "warranty work" that they NEVER performed. Since KamKad (read Ken Strickler, by far the worst of them all and the mastermind of this fraudulent organization) bought the dealership a couple of years back, this place turned into complete crap, the turnover is so big that it makes your head spin, and since the new ownership took over it turned from a car dealership into a scamming machine. Darrell Creswell is the epitome of the worst and most despicable used car salesman, he will tell you what you want to hear but he will NEVER, EVER do what he promised, his only MO is to lie to you and screw you blind. On a personal level, after using all his deceptive "charm" to make me believe something that obviously NEVER happened and he never intended to from the beginning, after all the paperwork was signed he single-handedly robbed me of $7,000 in a factory buy-back deal including committing check fraud when they cashed a $3,000 check issued to my name by FCA as reimbursement of the original car extended warranty that was cancelled as a result of the buy-back. The people that run it and their deceptive, dishonest and probably criminal practices created a dealership (two if you include Alfa Romeo Dallas, even though I sincerely hope that the rumors that this dealership was stripped from these xxxxxxxx is absolutely true) which is a complete disgrace and a deadly plague to the brands it represents, which is why for the past two years I have been relentlessly voicing to FCA Corporate the absolute necessity on their part to cut all their ties with these bunch of scammers, and I can only hope that finally my wish is now materializing. I sincerely hope that the complaints that have been filed with the State Attorney General will bring this fraudulent entity to an abrupt and definitive end, and that that the people in charge (especially Strickler and Creswell) will be held responsible for their dishonest activities. I can't wait for the day that the only signs affixed to the walls of this pathetic place will be those that say "OUT OF BUSINESS", and on my end what I can and WILL do is to continue to spread the worst possible word about them, and do everything in my power to steer away from this scamming machine as many people as I possibly can until I'll see them run completely into the ground, the only place disgustingly dishonest people like Strickler, Creswell and their goons deserve to be. More