Wells Auto Group

Won't Pay off Trade In, and where are my new plates? I traded in a 2015 Fiat 500 on 2/16/2019 it is 3/26/1029 and the trade in is STILL not paid off. nor have they filed for my titles on the new car. I traded in a 2015 Fiat 500 on 2/16/2019 it is 3/26/1029 and the trade in is STILL not paid off. nor have they filed for my titles on the new car. The Dealership "takes messages" but no one calls. I drove to dealership and was given a phone number for KAMKAD AUTOMOTIVE GROUP (parent company)...but thats a voicemail dead end as "Emma" (if she actually exists) NEVER returns voicemails. I drove to KAMKAD's offices, and spoke to Beth Craze in Accounting on 3/12/1029 and was told they cut a check for the trade in pay off on 3/7/2019. yet its still not paid off. I literally called 42 times in a row when someone answered and transferred me to Darrell Creswell's voice mail...he called me back once, said he had to "look into it" and then disappeared...won't return calls, texts or emails. STEER CLEAR of any KAMKAD Dealerships Especially this one, unless you want your credit trashed and you finances gutted while they "look into" things. More

THIEVES - STOLE MY CAR - THEY HAVE NO PAID IT OFF!!! BEWARE OF THIS DEALERSHIP THEY WILL MAKE YOU A NICE DEAL AND BE ALL FRIENDLY UPFRONT AND DO WHATEVER IT TAKES TO SELL YOU A CAR BUT AFTER THE TRANSACT BEWARE OF THIS DEALERSHIP THEY WILL MAKE YOU A NICE DEAL AND BE ALL FRIENDLY UPFRONT AND DO WHATEVER IT TAKES TO SELL YOU A CAR BUT AFTER THE TRANSACTION IS DONE GOOD LUCK GETTING AHOLD OF THEM. ON DEC 8TH I LEFT MY 2015 AUDI A3 THERE AS A TRADE IN AND LEFT WITH A GIULIA. TIL THIS DAY THEY HAVE NOT PAID OFF MY CAR AND THE COMPANY THEY NEED TO PAY IS THREATENING TO REPO THE CAR WHICH WOULD IMPACT MY CREDIT. I HAVE FILED A CLAIM WITH ALFA ROMEO CUSTOMER SUPPORT AND THEY HAVE BEEN TRYING TO GET THE DEALER TO PAY THE CAR OFF AS WELL BUT HAVE HAD NO LUCK JUST GETTIN THE RUN AROUND FROM THE DEALERS FINANCE MANAGER AND SALES MANAGER KARL AND BRIAN. THEY HAVE ALL STOPPED RESPONDING TO ME AND KARL HAS ACTUALLY BLOCKED MY NUMBER AND BRIAN HAS TOLD ME HE HAS NO CLUE WHAT'S GOING ON. IF YOU LOOK AT OTHER REVIEWS GUESS WHAT IM NOT THE ONLY ONE GOING THROUGH THIS RIGHT NOW. THIS DEALER IS A FRAUD AND THEY WILL BASICALLY STEAL YOUR CAR AND NOT PAY IT OFF AND RUIN YOUR CREDIT DUE TO THEIR UNPROFESSIONALISM. More

Stay Away - Listen to all of the reviews! Updated: It has now been 85 days since I leased a Stelvio and I still do not have any paperwork needed to obtain a permanent tag and the dealership st Updated: It has now been 85 days since I leased a Stelvio and I still do not have any paperwork needed to obtain a permanent tag and the dealership still owes me money. The general manager is too busy responding to all of the complaints on Google to respond to any of my emails or phone calls. I cannot stress enough how bad of an experience this has been. Please do yourself a favor and go to a different dealership. Whatever deal they are offering is not worth it. I originally had a great buying experience and felt like a received a great deal. A few weeks after I signed my paperwork, the dealership reached out to let me know they had made a mistake and we needed to complete new paperwork. This took several weeks and the payment on my trade became due. I made the payment to prevent the account from going past due. It has now been over two months since I purchased my new car and my trade has yet to be paid off. I have purchased over five new vehicles in the past two years for me and for family members and I have never had an experience even close to this. I've filed a complaint with the Attorney General of Texas' consumer fraud office in hopes that they will be able to help. I should have listened to the other complaints on here. More

Should have listened to my gut! This is a shady dealership! They changed out my rims at my request when I bought it and In the mean time broke one of the air monitor stems. They sup This is a shady dealership! They changed out my rims at my request when I bought it and In the mean time broke one of the air monitor stems. They super glued it back together and thought it would hold. 2 weeks later, it broke off inside the tire. Discount found it. I called the General Manager Brian and he ordered a new one and I went and got it replaced 2 days later. Sounds great, but...the service guys didn’t think my brand new light colored carpet deserved a paper floor mat and managed to get grease allover the floor mat and frame. Once again, they “took care if it”. They cleaned it using a very strong paint thinner smelling chemical that I can still smell a month later. So much for that new car smell!! Bummer. For my trouble, they gave me a full tank of gas. It had a half tank already and gas is the least of my worries. It’s been a couple days shy of 2 months and we still don’t have the tags on a brand new car. That is not acceptable. Our sales guy left almost immediately after we bought the car so we have talked to almost every person that will answer the phone regarding the tags. They ALL say they will call us right back. Even the General Manager Brian. Guess what! They don’t call back!! Now, I have car that I love that has CRAP for service, smells like turpentine with no tags. My Christmas present from my husband was a vanity plate. He’s going through chemo so figured that would be a perfect present he could ordee online. It’s been at the Rockwall tax office for over a month. They can’t give me the vanity plate until I turn in the dealership issued plate. So that’s awesome too. Just stay away. There are a ton of cars you can buy for $50k with a lot less headache!!!! More

False promises and lack of any customer service After purchasing a vehicle with false miles advertised I was told I would be compensated for the difference in Miles as well as a full tank of gas whe After purchasing a vehicle with false miles advertised I was told I would be compensated for the difference in Miles as well as a full tank of gas when I pick up the check the check should be there in four days they told me it has been now 6 weeks and I have called practically every day trying to get someone to call me back and sort this out the sales people will not call you back the store manager will not call you back no matter how many messages you leave and with whom the store manager basically told me the company had bigger things to do than worry about my check I suggest shopping elsewhere it's not worth the hassle More

Very shady dealership, they do not care about the customer! BUYER BEWARE. I am first responder with a local fire department and I would never recommend this dealership to anyone. I bought a used 2014 Jeep Wrang BUYER BEWARE. I am first responder with a local fire department and I would never recommend this dealership to anyone. I bought a used 2014 Jeep Wrangler for my wife from Fiat of McKinney in August 2018. They put an extended warranty with gap insurance into the sale without telling me for an extra $4000 on top of the total price. I declined the warranty and gap insurance because there was a 5 year, 100,000 mile manufacturer power train warranty on it. One month later, the Jeep breaks down in the pouring rain on a busy road while my wife was driving it. My mechanic diagnosed no compression in cylinder #4 and recommended a full engine replacement. I went to Fiat to address the issue and they told me to go to a Jeep dealership due it being a manufacturer warranty. The Jeep dealership informed me that the warranty was VOIDED because it was imported from CANADA. Fiat of McKinney FAILED to tell me the warranty was voided and that the Jeep was foreign at the time of sale. I met with the GM and he had the Jeep towed to the dealership and Fiat replaced a broken valve spring, O2 sensors, water pump, and left cyclinder head. A few days later, check engine light comes on and the Jeep starts shaking while turning. I took it back to Fiat and they replaced the O2 sensors AGAIN and replaced Ujoint/wheel hud. The GM and owner said no to a full refund and refused to make any other deal (KamKad Auto Group owns Fiat of McKinney). I proposed that they put a warranty on it or let me trade it in for a different vehicle dollar for dollar but they never gave me an answer. This is by far the WORST customer service I have ever received and I am surprised they stay in business. They are very shady and only care about making money! More

Don't trade in a vehicle here! We traded in a car here in July and they didn't pay it off until I started getting collection calls and I started making calls. Paid it off in OCTOBE We traded in a car here in July and they didn't pay it off until I started getting collection calls and I started making calls. Paid it off in OCTOBER! Many calls. Customer service is HORRIBLE! Very difficult to get ahold of. Now I have a negative mark on my credit I am trying to get removed thanks to this dealership. Seems to be a pattern here. More

Where is my payoff? Traded my vehicle in on June 14, 2018. 9 weeks later they paid off most of it. It is now Sept 13, 2018 and there is still an outstanding balance due. Traded my vehicle in on June 14, 2018. 9 weeks later they paid off most of it. It is now Sept 13, 2018 and there is still an outstanding balance due. Several calls have gone unanswered and when they do get through. I get the "check is in the mail" lie. I don't recommend this dealership. I now know I'm not the only person they've done this to... More