Wesley Chapel Honda

Happy I came in the look for a new car was not sure what I wanted however Jason Rubin was very helpful and I felt no pressure. Great experience ! Thanks I came in the look for a new car was not sure what I wanted however Jason Rubin was very helpful and I felt no pressure. Great experience ! Thanks More

Tony Snyder is the ONE to work with! Today, I purchased my second car from Wesley Chapel Honda, but it was also the second car I've purchased on my own ever! I truly felt at home dealing Today, I purchased my second car from Wesley Chapel Honda, but it was also the second car I've purchased on my own ever! I truly felt at home dealing with Tony Snyder, he is very knowledgeable and patient. I fully intended to only get a test drive and a quote. That wasn't how I went home - we took the test drive of multiple vehicles, he showed me exterior colors and interior colors so that I could narrow down what vehicle I wanted, I never felt he was rushing me. Once that was done it was number crunching time, and the numbers convinced me that I was leaving with the 2017 CRV Touring, I said goodbye to my 2011 Honda Accord, and I didn't even cry. The financing with Fritz, was a breeze. Fritz has an easy way of explaining the step-by-step process. Thank You Gentlemen - you have made me Honda Loyal for life! More

They ran my credit after they sold my car! HONDA WESLEY CHAPEL BAIT & SWITCHED ME- I feel the need for this PSA after having experienced what I went through the last few days. This may be a bit HONDA WESLEY CHAPEL BAIT & SWITCHED ME- I feel the need for this PSA after having experienced what I went through the last few days. This may be a bit lenghty but I want to just make WC residents aware- it's worth the read! Sunday 5:30 pm: we arrived looking for a car for my daughter & she test drives & falls in love wiith a 2013 Honda Civic that was priced @$9999. 6:30 pm: We leave & tell our salesman we wanted to shop around & would call him in a few days. Tuesday 7:36 pm: I text our salesman telling him we were ready to move forward & to send me the application- he replies and tells me he is out to dinner & will first thing in the morning when he gets to Honda. Wednesday exactly 9:00 am: another Honda sales rep texts me & then calls me that she is emailing me the credit app; she does so & I fill it out cosigning for my daughter. 10:22 am: she texts me again & says she confirmed with the manager they have my app & are holding the car & she is grabbing the keys & my sales rep will call me shortly. 2:57 pm my original sales rep texts me "Just talked with the manager & he said with you cosigning your daughter can get the car, what time do you want to come in?" I reply 4:45- we agree to meet. 4:47 pm: We arrive to be greeted by my original sales rep & he is outside & laughing & joking & says "We sold the car BUT i promise you I have others just like it that we can make work. Mind you I am waiting for the JUST KIDDING but NO he was SERIOUS- he tells me they sold my car in the afternoon & he didnt get to work until noon & had just found out about it. It took everything from me not to leave! 7:15 pm still there hours later & now we have test driven 2 more cars priced from $14-$16k when my original car was $9380. We are doing the back & forth negotiating and I am looking at an offer for almost $17k being SOLD to me on newer car, less miles, blah blah blah. Then he says "what can I do to get you to buy this car tonight" (remember they already pulled my credit). I proceed to tell him something along the lines that at this point its clearly about principal to me & the fact that they ran my credit, told me they were holding my car, & then sold it AFTER running my credit & the manager hasn't had the respect to walk in & at least shake my hand & apologize for the mistake, blows my mind. Then he proceeds to tell me, "Let me be honest with you. WE ACTUALLY SOLD THE CAR LAST NIGHT!" Instantly, i felt myself getting red & it took EVERYTHNG within me to not start cursing & I stood up & looked at him & said something like "That makes it so much worse!! The fact that you ran my credit, for a car you sold last night, & fooled me all day between you & another rep into believing it was here makes it unethical & disgusting. I am putting out my hand to you, please shake it, as I am walking out of here respectfully & thanking you for your time but you will never win my business." & he was shocked & didnt say a word & we walked out! This was a classic bait & switch & I will never go back to WC Honda & I just wanted to make our community aware of my experience. I am not saying you will have the same experience but I wanted to share what I went through. Thanks for reading! More

Excellent service Torres takes the time to explain what could be considered road issues and not a car issue. The balancing of my tires was a concern but his explanation Torres takes the time to explain what could be considered road issues and not a car issue. The balancing of my tires was a concern but his explanation provide me assurance that it was not necessarily true due to the roads in Florida. That shows that im valued before im charged a fee. That is quality service. More

Outstanding service! I am always very pleased with the service department employees and the mechanic. I drive from carrollwood to Wesley Chapel just to have their service. I am always very pleased with the service department employees and the mechanic. I drive from carrollwood to Wesley Chapel just to have their service. I hihhly recommend this dealership for and vehicle issues. More

Best Service The service department got better with Nelson being added. He is a people person and very very helpful in service. The service time wasn't long and The service department got better with Nelson being added. He is a people person and very very helpful in service. The service time wasn't long and I walked in and immediately Nelson came and got me right in for the work to be performed. More

Personalized Service I brought my 2017 HRV in for the first time since purchasing it a few months ago. I needed my tire replaced due to a nail puncture and asked if I coul I brought my 2017 HRV in for the first time since purchasing it a few months ago. I needed my tire replaced due to a nail puncture and asked if I could throw in my 6k oil change since I was getting close anyway. Craig was very pleasant and stated that wouldn't be a problem which I was happy to hear. I was especially pleased with the process of identifying my warranty plan - I didn't have to get my car care coupon out, and Craig was able to see that I had the Road Hazard coverage even before I mentioned it. It was a very different experience than what I had with Ford over the past 5 years and it really made me happy that I came back to Honda. Not just Honda, Wesley Chapel Honda! Thank you so much for making it easy. I would also like to give a special thanks to Brad in financing for telling me the Road Hazard plan was worth getting. I got a brand new tire for free which was great! More

wonderful I was very happy with how I was treated by Jason when I came into look for a new car or suv. he helped me find exactly what I was looking for. I was very happy with how I was treated by Jason when I came into look for a new car or suv. he helped me find exactly what I was looking for. More

Great Nelson is an amazing service consultant. Always made sure I knew what was going on, very polite and overall helpful. I would recommend Nelson for sure Nelson is an amazing service consultant. Always made sure I knew what was going on, very polite and overall helpful. I would recommend Nelson for sure More

Excellent,friendly,accommodating and quick service I work 10 hour shifts and did not have time for an appointment . It was 4:10 and Kalef made it happen . Oil change done ! I have dealt with him befor I work 10 hour shifts and did not have time for an appointment . It was 4:10 and Kalef made it happen . Oil change done ! I have dealt with him before but never got to review him as I am always busy as an RN but he's always been top notch when we come for service or call with questions. Kalef is a valuable asset to your Honda dealership! Kudos to him ! More