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Wesley Chapel Honda
Wesley Chapel, FL
2,580 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,580 Reviews of Wesley Chapel Honda
April 11, 2014
First time customer Stopped in without an appt and was impressed with how fast they got me in. Tito was very friendly, honest, and upfront about the service costs. Clean Stopped in without an appt and was impressed with how fast they got me in. Tito was very friendly, honest, and upfront about the service costs. Clean and comfortable waiting area. Was very happy with my first visit. Will definitely continue to take our honda there for servicing. More
by CourtneyLynn
Employees Worked With
Tito Guzman
April 11, 2014
Horrible service department.... Questionable management Wesley Chapel Honda might do everything correct to get you to purchase a vehicle, but their service department falls way short for the Honda brand. I Wesley Chapel Honda might do everything correct to get you to purchase a vehicle, but their service department falls way short for the Honda brand. It was probably the first time that I ever asked my wife to take a brand new car in for maintenance; and the service staff at Wesley Chapel Honda proceeded to argue with my wife and told her everything that she was doing wrong with the vehicle. Consider the fact that over the last 30 years we have had at least 2 and sometimes 3 new Hondas sitting in our driveway or garage, everything from a S-2000 to Pilots, we have a pretty good idea how Honda's work and don't work. The mere fact that a service advisor having the audacity to argue with a customer instead of saying, "Yes Mrs. G, we will have someone look into it" just blows me away. My wife complained to the management and arrangements were nicely made to pick up her car the next day for repairs; until they forgot to pick it up! Somebody needs to go back to school at this dealership and learn how to teach younger service advisors what customer service is all about. I don't blame the inexperienced personnel but the management of this organization. The owners of this business aught to be embarrassed with the way that customers are treated. More
by tagarber
April 03, 2014
Love Wesley Chapel Honda I have been with Wesley Chapel Honda since 2008; my buying experience was as pleasant then as my experince with Joe Struzezzi was yesterday. My impre I have been with Wesley Chapel Honda since 2008; my buying experience was as pleasant then as my experince with Joe Struzezzi was yesterday. My impression of Wesley Chapel Honda is not just that the sales and service associates are friendly toward and accommodating to their customers, but have a visible commradarie with each other. I love the Honda CR-V Joe helped me select yesterday. He was extremely patient, encouraging me to test drive three cars as often as I wanted. He worked tirelessly with my husband and me from early a.m. until late afternoon and we are now the happy owners of a beautiful comfortable new car. Thank you Joe . More
by Bpjmac
Employees Worked With
Joe Struzzeri
April 02, 2014
EXCELLENT SERVICE Mr. Anthony was the best salesman I have ever encountered with, his professionalism, respect, genuineness, and knowledge of his job was what landed me Mr. Anthony was the best salesman I have ever encountered with, his professionalism, respect, genuineness, and knowledge of his job was what landed me in my brand new 2014 honda accord. Had it been anyone else I don't believe I would be in the Honda I drive today. Even when I had a question about my vehicle leaving from work Anthony, promptly answered his phone and guided me to the correct answer. As a United States airmen i am astounded and privileged to feel comfortable enough to contact Anthony for ANY problem or question I have. A 5 STAR employee in my opinion. I can not thank him as well as the Wesley chapel honda dealership for taking care of my needs. You have found a forever grateful customer. More
by tlloyd23
Employees Worked With
Anthony Capers
March 31, 2014
My car I purchased, with an extended warranty, good for me. Air condition problem. Service employee greeted with a Do you have an appointment ma'am? Not a good morning first. When I first bought the car, w me. Air condition problem. Service employee greeted with a Do you have an appointment ma'am? Not a good morning first. When I first bought the car, while paper work was being processed, I reported that the brake light comes on, supposedly it was checked then, leaving the dealership, brake light still continued to come on. When I took the car in for a/c I mentioned the brake light again, Tito Guzman said it was because a missing back brake light, I had it replaced. After car was returned to me, brake light still comes on. I write this review because you might want to know, maybe you don't. I take full responsibility for my purchase, I made the decision. I won't recommend your dealership. What I am upset about is things that were said to me. When I took the car in, a Tuesday ( 3/25/14) I was told my the service rep, several times that the reason, one of them anyway was, that it was going to take time to get the a/c repaired was because you are a honda dealer, in fact he said that to me several times. Honestly if he said it one more time, I was going to say to him if that was the case then you should only sell Hondas, but you don't, you sell quite a few different makes of cars, my point is, I DON'T CARE what you sell, I bought the car from Wesley chapel honda.!!!!!!! I would have loved to have heard, " I'm sorry you are having trouble with your air conditioning, we will do every thing to get this resolved as quick as possible" when I took my car in on Tuesday, I explained to the service rep that I could not take phone calls at work, and to please call me with updates, ( which he promised to do) before 1:00pm. So from Tuesday to Friday I did not here from him. I got a call Friday evening close to 5:00pm ( 2 hours after I got to work ) with an update, of course a message had to be left, because I could not take the call, the message said car will be ready, early afternoon on Saturday, not by noon or be here at noon. Keep in mind I work 3-11pm. I tried calling the service rep back to get clarity on the time, I got voice mail, he never called back. I call the first thing the next morning, got voice mail. I waited, no response, I then called the general service number, and spoke to iris, who seemed to understand, and said she would walk over and find Mr Guzman, he then called me back. The first thing I heard from him when I asked, why the short notice, he said " we are really busy with other customers ". I DON'T WANT to hear that, I wasn't born yesterday, I know that a service department is busy. When I went to pick the car up, he was in a much nicer frame of mine, more polite, nothing was explain to me what needed to be done to the car, I had to read it on the print out I was given, and according to it, work done was basically done to get the a/c working. " My Bad" I had a warranty, that I purchased from your dealership!!! The icing on the cake was when I was taken over to the cashier to pay my deductible a cashier, Chelsea hardly looked up, she was disturbed that she could not find a pen, I stood there for a minute while she searched, when it was brought to her attention that there were pens in the holder, Ms Fernandez said, " I want the pen I paid a lot of money for" , thank God she found it. Because it was raining very hard outside, and I was called at the last minute to pick up my car, I decided to save time and purchase a get well car for a friend who was in the hospital, she seemed annoyed because the cards are in her department, but she has to wait for another department to send her the invoice, when I saw that it agitated her I told her that I would forget about purchasing the card, so she just wrote the cost on to my service invoice to allow me to purchase the card. I left the counter, and she manage to tell me to have a nice day, but it was her first impression that led me to believe she felt she needed to get that in there. Bottom line, again, no one held a gun to my head to do business with you dealership. I regret it, but as my pastor's pastor would say, " you can't do anything about yesterday, you can only do something about today or tomorrow" . The brake light still comes on, even though, Mr Guzman said it was because of a missing light. Ii feel there is a safety problem, and I will handle it. I will. Make an appointment with a Chrysler dealership, since they " sell that make" and see what's going on with the brake light. Thank you for allowing me to tell you about my experience. More
by Notahappybuyer
Employees Worked With
Service dept. was Tito Guzman and Chelsea Fernandez
March 11, 2014
This review is based on my experience with Wesley Chapel Hondas' Service Department. I bought a Honda Accord back on May 2013 and while it was being serviced I had the pleasure of meeting Tito Guzman (A se Hondas' Service Department. I bought a Honda Accord back on May 2013 and while it was being serviced I had the pleasure of meeting Tito Guzman (A service advisor). Tito is very pleasant, knowledgeable, helpful and willing to go the extra mile. Such as taking the time to explain to me what was being done to my vehicle. Tito practices excellent customer service and I would highly recommend him. Tito is definitely a great asset, it is employees like this that Wesley Chapel Honda cannot afford to lose. Thank you Tito! More
by lel5757
Employees Worked With
Tito Guzman
March 11, 2014
Wow, my husband who likes to be difficult in these type of transactions, said dealing with Alistair Loblack & Wesley Chapel Honda, was such a pleasant experience, he didn't have the heart to give them a ha of transactions, said dealing with Alistair Loblack & Wesley Chapel Honda, was such a pleasant experience, he didn't have the heart to give them a hard time! This was our second purchase from this dealership, and we didn't feel any high pressure..everyone was so friendly & helpful. Alastair was a delight to work with, you can really see that he loves what he does, takes his job very seriously, and truly knows his "stuff". When he offered to deliver our new car to Trinity, we couldn't believe it! Our second CRV, love it. We highly recommend this dealership & especially Alistair Loblack. More
by nannyjudi4
Employees Worked With
Alister Loblack
March 10, 2014
I bought a new Honda Accord from Wesley Chapel Honda on May 2013. Everything was fine until it started to leak oil. As it turned out it had a cracked engine block...wait...What?!!! I was so disappointed May 2013. Everything was fine until it started to leak oil. As it turned out it had a cracked engine block...wait...What?!!! I was so disappointed that I decided to talk to management (who did not see the seriousness of my concerns). I had considered taking this situation directly to American Honda; but, before I took action Tony Bolin (A sales consultant at Wesley Chapel Honda) took the initiative to advise me concerning the option to do a trade in. To make a long story short, I decided to take his suggestion and I am now very happy with my new car. I want to take this opportunity to thank Tony for being courteous, professional and his attention to detail (e.g. showing me many of the functions on my car and following through after the sale). It is employees like Tony that Wesley Chapel Honda cannot afford to lose. Thank you Tony! More
by lel5757
Employees Worked With
Tony Boiln
March 07, 2014
I was in recently for service on my honda. the service I received was top notch. Mike Camerino was great. He was polite and explained everything I will definitely back to see mike and the service team received was top notch. Mike Camerino was great. He was polite and explained everything I will definitely back to see mike and the service team More
by mevans10
Employees Worked With
Michael Camerino
February 25, 2014
We made one call and walked away with a beautiful used car for our daughter. It was the smoothest, easiest car purchase we've ever made! Working with Troy Stevenson as a consultant and Anthony Capea as car for our daughter. It was the smoothest, easiest car purchase we've ever made! Working with Troy Stevenson as a consultant and Anthony Capea as the salesperson was wonderful. They knew what we were looking for and delivered the same day! Thanks guys! She loves the car! More
by kshaffer2
Employees Worked With
Anthony Capea
