Wesley Chapel Toyota

I AM SO THANKFUL AND GRATEFUL IF YOU REALLY WANT TO MAKETHE RIGHT CHOICE , GO TO WESLEY CHAPEL TOYOTA, IT'S NOT JUST JUST BECAUSE OF THE GREAT QUALITY OF VEHICLES BUT ALSO THEIR A IF YOU REALLY WANT TO MAKETHE RIGHT CHOICE , GO TO WESLEY CHAPEL TOYOTA, IT'S NOT JUST JUST BECAUSE OF THE GREAT QUALITY OF VEHICLES BUT ALSO THEIR AMAZING CUSTOMER SERVICE WICH IS AT A WHOLE OTHER LEVEL THAT MAKES YOU FEEL PART OF THE FAMILY AND ACTUALLY MY FAMILY HAS BOUGHT ALL THEY'RE CARS HERE AND MORE TO COME HONESTLY YOU WILL NOT GO WRONG CHOOSING THEM ASK VINCENT OR PATRICK THEY ARE THE BEST More

Great experience Good afternoon … Buying a new vehicle can be a little nerve racking but Andy put me & my wife at ease from the very start, listened to what I was in Good afternoon … Buying a new vehicle can be a little nerve racking but Andy put me & my wife at ease from the very start, listened to what I was interested in and went about finding the car of my choice. But more importantly was his patience as I made decisions about add ons and pricing. I’m very satisfied with my buying experience at Wesley Chapel Toyota. More

The worst experience of car buying - Never step in My friend and I were looking for 2 cars to buy together and I negotiated price with the sales person Eric Riley and the General Sales Manager Hugh Pal My friend and I were looking for 2 cars to buy together and I negotiated price with the sales person Eric Riley and the General Sales Manager Hugh Palmer. My friend and I did not experience the customer service they claim to provide with big shouts on their website in the last 3 days of my experience of dealing with the top management and the sales staff. We were been hackled, Insulted and humiliated and asked to leave the dealership because the top management team could not keep their verbal and written promises given to us. We were buying 2 Toyota Corolla LE from the dealership at an agreed upon price and ready to take the delivery on 3-30-2016 evening but as usual the car dealerships are known for playing games with finance numbers and additional charges in the deal to make more profit for the staff and themselves. They insulted my friend, his wife and me and when asked to meet the Managing Director Patrick Abad of the dealership, the sales staff said he is not available (A Lie) and after 2 minutes he appeared from nowhere to ask us to leave the building and open the door for us (below his dignity) to leave. If this is the attitude and showoff continues, this dealership will surely loose the goodwill it claims to have built over the years as they have lost my friend and me, our friends, families and clients to go and buy or service their vehicles. By the way one of my referral bought 3 vehicles from your dealership and I bought 1 vehicle (From Albert White). The choice is yours, buy from a dealership who does not keep their verbal and written promises or choose the one will respect you and listen to you and keep their promises. I hope and pray “Good Intellect” will prevail with the management, sales, finance and support staff to respect and listen clients patiently and find the solutions to their inquiries, questions to their satisfaction and not to insult and humiliate the very clients they claim to serve as mentioned in their website. More

Easy, fun, experience! Leeanne Randolfh made my experience of buying a car the best I've ever had! It's not often you end up with someone that Really listens to your needs a Leeanne Randolfh made my experience of buying a car the best I've ever had! It's not often you end up with someone that Really listens to your needs and doesn't try to "sell" you something that's not right for you. She was knowledgeable, easy going, fun, and personable! I've never had a female car salesman that was so knowledgeable!! Thank you for making this process that much easier : ) More

Purchase of our Sienna Thank you Andy Ghelfi for making this car buying experience a very pleasant one. Your professionalism and friendliness made this decision an easy one Thank you Andy Ghelfi for making this car buying experience a very pleasant one. Your professionalism and friendliness made this decision an easy one for my wife and me. More

Best buying experience ever - for the second time!! I loved the experience I had buying my second new car (2014 and now a 2016 Toyota Camry SE). Mike Grega is the best sales rep. Professional, personabl I loved the experience I had buying my second new car (2014 and now a 2016 Toyota Camry SE). Mike Grega is the best sales rep. Professional, personable, knowledgeable and listened to what I needed and could afford. I highly recommend him. You will be blown away with how easy and fun buying a car can actually be.? do it now contact him today incredible incentives are available March 30th and 31st More

Piece of Cake!! Will helped my partner & I purchase our 2013 Toyota Camry from their tent sale in Largo Mall!! He was so detailed and friendly! We ended up referrin Will helped my partner & I purchase our 2013 Toyota Camry from their tent sale in Largo Mall!! He was so detailed and friendly! We ended up referring 3 others to him who also made a car purchase! I would definitely recommend Will at Wesley Chapel to anyone purchasing a vehicle. He is willing to go above and beyond! More

Multiple Service Failures I have never written a negative review as I prefer to resolve issues with the company directly. I am not satisfied with the service I have received fr I have never written a negative review as I prefer to resolve issues with the company directly. I am not satisfied with the service I have received from Wesley Chapel Toyota (WCT). Their behavior has been consistent over several visits. I have contacted them on several occasions via email & phone & I have been “blown off”. The most recent attempt to resolve these issues was with Joe a service manager & he stated THAT IF I WERE TO TAKE MY VEHICLE TO ANYWHERE BUT A TOYOTA DEALERSHIP THEY WOULD USE HARMFUL CHEMICALS & DAMAGE MY VEHICLE. I find it hard to believe that all other service locations in FL would intentionally harm a customer’s vehicle & wouldn’t be cited/closed down by gov agencies. He was not willing to resolve anything, apologize for egregious actions, or even reason with me. He said he was ok with losing me as a customer. The reasons I am dissatisfied are: • Mileage. I began to take note of the mileage on my vehicle at the time I bring it in for service &again when it is returned to me. Why is there an increase in several miles on my vehicle when it was supposed to remain at the dealership? I have taken previous vehicles for similar service at other locations, where I am able to see my vehicle throughout the entire service appointment & it is never driven farther from a parking spot to service bay & then back to a parking spot. At this dealership there is always an increase in miles. This leads me to conclude that my vehicle was driven off of the dealership without my knowledge or permission. Joe’s response was that when I hand over my vehicle for service they have the right to drive my vehicle off the lot. • Recommended & Required Maintenance. Every time I take my vehicle to WCT I am presented with a list of “recommended” & “required maintenance” totaling to hundreds of dollars. It is interesting that I have opted out of some of these “recommended maintenance” options, delaying it until the next service appointment when it will be required, on the next service appointments these items never appear again as either “recommended” or “required maintenance”. Miraculously my vehicle has the ability to heal itself or the services were never needed in the first place. • Non-Transparent Pricing. Every organization now has transparent prices, from grocery stores to vacation packages, why doesn’t the service department of their dealership? o Their service/sales technicians always present me to “Price A” for the service options (which they claim is an already discounted price) & when I decline they produce discounts, coupons, etc. to bring the price down o On this most recent service appointment I did opt for an oil change & fuel injection cleaning – I was told the oil change was complementary as well as taxes, etc. I truly hope the $166.24 I paid was not for an oil change & the addition of a fuel injection cleaner, such as Lucas which costs less than $10. o Also, I checked with other service locations in the area & their costs for fuel injection cleaning & Induction service costs approximately $100, I was also told that both are included in the price/service at the other locations. Why did their dealership charge $166.24 & claim that I was offered an “employee discounted” price? “JOE’S” ONLY RESPONSE TO THIS WAS THAT WCT CHARGE SEPARATELY DESPITE EVERY OTHER SERVICE LOCATION INCLUDING BOTH AS ONE SERVICE. o I contacted WTC & spoke with Rachel. I for the prices of these services & I was told it was $89.95. o When I calculate what I should have paid: Complementary oil change $0 + Fuel induction & injector service $89.95(No additional taxes per service rep)= The total should have been $89.95 o WHEN I DID ASK “JOE”, THE SERVICE MANAGER, ABOUT THIS DISCREPANCY HE STATED THAT ONLY THE SERVICE AGENTS HAVE THE CORRECT PRICING & KNOWLEDGE. I ASKED HOW IS A CUSTOMER TO KNOW IF THEY ARE GETTING THE “CORRECT” PRICE WHEN CONTACTING WCT & WHY SOMEONE IS ALLOWED TO GIVE PRICE QUOTES IF THEY DO NOT LIST THE STANDARD LISTED PRICES OF SERVICES FOR CUSTOMERS. No response • Previous Experience. On 7/16/15 I waited for 5+ hours for a service appt. On 7/18/15, my partner’s birthday & I was the one driving. The front passenger seat was moved forward & my partner, who is 6’4” & regularly sits in the front passenger seat of my vehicle, had to move the seat back & that is when bacon was found under the seat. I am a VEGETARIAN & the sole driver of my vehicle. No one eats in my car, especially not meat products. I did contact WCT by email & phone about this & the same service manager “Joe” blew me off. I know this may be amusing to some of you, but consider waiting for 5+ hours in the lobby while you vehicle is being used as picnic area & they left a mess behind for you to clean up. Their company never or has even attempted to resolve this issue. Given the above they are perpetuating the seedy, shady, & price gauging practices of a dealership which is extremely unprofessional. More

Amazing Experience!!! I was referred and recommended by my partner that works in your service department Dominick Perez as to the exceptional service your business provides I was referred and recommended by my partner that works in your service department Dominick Perez as to the exceptional service your business provides as he knew I was in the market for a new vehicle. My sales rep was Jeff Latham. He was extremely professional and polite. In my opinion Jeff deserves all the praise he can get from his management team. His willingness to walk me through the process of buying my new 2016 Toyota Camry SE was second to none. He helped me and my family out in every way he possibly could. Jeff really made Wesley Chapel Toyota look great. Would definitely recommend this place to anyone based solely on Jeff's service with us. More

Jeff Latham made me buying a car very very wasy. Jeff made me buying a car very easy. He was very knowledgeable and went through all the feature. I ended up buying a 2015 Toyota Camry. Thanks for gr Jeff made me buying a car very easy. He was very knowledgeable and went through all the feature. I ended up buying a 2015 Toyota Camry. Thanks for grate customer services. More